OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Police Officer
Junction City, KS · On-site
$25.84 - $45.58/hr
Work in partnership with the District Attorney's Office to obtain and file criminal complaints on ... Serve as liaison and public relations officer to the public; establish and preserve good ...
Police Officer
Junction City, KS · On-site
$25.84 - $45.58/hr
Work in partnership with the District Attorney's Office to obtain and file criminal complaints on ... Serve as liaison and public relations officer to the public; establish and preserve good ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Police Officer Trainee
Fontana, CA · On-site
The Police Officer classification requires the possession of a P.O.S.T. Basic Certificate and ... Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related ...
Police Officer Trainee
Fontana, CA · On-site
The Police Officer classification requires the possession of a P.O.S.T. Basic Certificate and ... Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Takes walk-in complaints * Receives, documents, resolves and responds to low priority calls related ... Candidates must be actively pursuing a career as a sworn law enforcement officer; continued ...
Takes walk-in complaints * Receives, documents, resolves and responds to low priority calls related ... Candidates must be actively pursuing a career as a sworn law enforcement officer; continued ...
Part-Time Community Service Officer
Milwaukee, WI · On-site
$20 - $25/hr
Staffs and monitors the front complaint desk Takes walk-in complaints Receives, documents, resolves ... Candidates must be actively pursuing a career as a sworn law enforcement officer; continued ...
Part-Time Community Service Officer
Milwaukee, WI · On-site
$20 - $25/hr
Staffs and monitors the front complaint desk Takes walk-in complaints Receives, documents, resolves ... Candidates must be actively pursuing a career as a sworn law enforcement officer; continued ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Police Officer Trainee
Fontana, CA · On-site
$7.4K/mo
The Police Officer classification requires the possession of a P.O.S.T. Basic Certificate and ... Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related ...
Police Officer Trainee
Fontana, CA · On-site
$7.4K/mo
The Police Officer classification requires the possession of a P.O.S.T. Basic Certificate and ... Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Compliance Officer
Tallahassee, FL · On-site
Compliance Officer Duration: 4+ Months Locations: * 400 W. Robinson Street, Ste. N908 Orlando, FL ... Experience working with the public and analyzing complaints CANDIDATE RESPONSIBILITIES: * Contact ...
Quick apply
Compliance Officer
Tallahassee, FL · On-site
Compliance Officer Duration: 4+ Months Locations: * 400 W. Robinson Street, Ste. N908 Orlando, FL ... Experience working with the public and analyzing complaints CANDIDATE RESPONSIBILITIES: * Contact ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
The Police Officer may be required to use lethal and deadly force in certain situations. ESSENTIAL ... Assists in addressing complaints and initiates investigations, collecting evidence, interviewing ...
The Police Officer may be required to use lethal and deadly force in certain situations. ESSENTIAL ... Assists in addressing complaints and initiates investigations, collecting evidence, interviewing ...
Reserve Police Officer
Lemoore, CA · On-site
$31.15/hr
Additionally, Reserve Police Officer Level III may transport prisoners without immediate ... complaints, and related incidents. * Conduct investigations at scenes of incidents to which ...
Reserve Police Officer
Lemoore, CA · On-site
$31.15/hr
Additionally, Reserve Police Officer Level III may transport prisoners without immediate ... complaints, and related incidents. * Conduct investigations at scenes of incidents to which ...
Compliance Officer
Tallahassee, FL · On-site
Compliance Officer Department: FL-DBPR-TLH-CTMH Location: 2601 Blair Stone Road, Tallahassee, FL ... Read state statute and compare with complaints to analyze the issue. * Communicating with the ...
Quick apply
Compliance Officer
Tallahassee, FL · On-site
Compliance Officer Department: FL-DBPR-TLH-CTMH Location: 2601 Blair Stone Road, Tallahassee, FL ... Read state statute and compare with complaints to analyze the issue. * Communicating with the ...
Security Officer
Waterbury, CT · On-site
$16.25 - $19.50/hr
The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...
Security Officer
Waterbury, CT · On-site
$16.25 - $19.50/hr
The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...
Security Officer
Waterbury, CT · On-site
$16.25 - $19.50/hr
The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...
Security Officer
Waterbury, CT · On-site
$16.25 - $19.50/hr
The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...
Security Officer
Waterbury, CT · On-site
$16.25 - $19.50/hr
The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...
Security Officer
Waterbury, CT · On-site
$16.25 - $19.50/hr
The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...
Complaints Officer information
See salary details
$9.38 - $14.90
17% of jobs
$17.05 is the 25th percentile. Wages below this are outliers.
$14.90 - $20.43
21% of jobs
The median wage is $23.46 / hr.
$20.43 - $25.96
22% of jobs
$25.96 - $31.49
15% of jobs
$31.66 is the 75th percentile. Wages above this are outliers.
$31.49 - $37.02
8% of jobs
$37.02 - $42.55
5% of jobs
$42.55 - $48.08
4% of jobs
$48.08 - $53.61
4% of jobs
$53.61 - $59.13
1% of jobs
$59.13 - $64.66
1% of jobs
$64.66 - $70.19
1% of jobs
$9
$30
$70
How much do complaints officer jobs pay per hour?
As of Aug 10, 2026, the average hourly pay for complaints officer in the United States is $30.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $35.10 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a complaints officer?
To thrive as a Complaints Officer, you need strong problem-solving abilities, attention to detail, and a background in customer service or conflict resolution, often supported by relevant qualifications in business or communications. Familiarity with case management systems, CRM software, and sometimes regulatory compliance tools is typically required. Active listening, patience, and effective communication are crucial soft skills for building rapport and diffusing challenging situations. These skills ensure fair, consistent, and timely resolution of complaints, protecting both organizational reputation and customer satisfaction.
What is a complaints officer?
A complaints officer is a professional responsible for managing and resolving customer or client complaints within an organization. They review complaints, communicate with involved parties, and ensure issues are addressed according to company policies, often requiring strong communication and problem-solving skills.
What does a complaints officer do?
A Complaints Officer is responsible for managing and resolving customer or client complaints within an organization. Their duties include investigating issues, communicating with complainants, ensuring complaints are handled fairly, and implementing improvements based on feedback. They often work closely with other departments to address underlying problems and ensure compliance with company policies and relevant regulations. By maintaining clear records and reporting trends, Complaints Officers help organizations improve their services and maintain customer trust.
What is the difference between Complaints Officer vs Customer Service Representative?
| Aspect | Complaints Officer | Customer Service Representative |
|---|---|---|
| Required Credentials | Relevant certifications in conflict resolution or customer service | Basic customer service training, sometimes certifications |
| Work Environment | Office settings, often in regulated industries like finance or healthcare | Call centers, retail, or online support platforms |
| Employer & Industry Usage | Used in industries with strict complaint handling protocols | Common across retail, telecom, hospitality sectors |
| Search & Comparison Intent | Focus on complaint resolution roles | Customer interaction and support roles |
While both roles involve customer interaction, a Complaints Officer specializes in managing and resolving formal complaints, often requiring specific conflict resolution skills and certifications. Customer Service Representatives handle general inquiries and support, with a broader focus on customer satisfaction. Understanding these differences helps job seekers find roles aligned with their skills and career goals.
How does a complaints officer typically collaborate with other departments to resolve customer issues?
A Complaints Officer regularly works with departments such as customer service, legal, compliance, and operations to thoroughly investigate and resolve customer complaints. This collaboration often involves gathering information, clarifying procedures, and ensuring that all relevant policies are followed during the resolution process. Effective communication and a proactive approach are essential, as Complaints Officers act as a bridge between the customer and internal teams to deliver fair outcomes and prevent repeat issues. Working closely with various teams also provides valuable insights into potential areas for process improvement.
More about Complaints Officer jobs
What states have the most Complaints Officer jobs? States with the most job openings for Complaints Officer jobs include:
What job categories do people searching Complaints Officer jobs look for? The top searched job categories for Complaints Officer jobs are:
Job description
Position: Officer
Department: Campus Police
Shifts: Varies/ Weekends & Holidays
Status: Full-time/ 80 HRS Per Pay Period
Facility: All locations
Officers patrol the assigned medical center to protect lives and property, to enforce laws, and to prevent crime. Officers maintain visibility to establish police presence within the medical centers and other assigned areas/facilities. Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels parties to disputes; and assist medical staff when requested. Officers must be able to thrive in complex environments and have a passion for public relations.
Education
Minimum Level of Education Required: High School completion / GED
Additional requirements:
Preferred educational qualifications: Associates Degree
Position specific testing requirement: Never charged or convicted with a disqualifying offense per Ohio Administrative Code 3701-13-05
Licensure/Certification/Registration
- Ohio Peace Officer Training Academy (OPOTA) Certificate required
- Acquire and maintain Secretary of state Police Commission (Granted by PDPS)
- Valid Ohio Driver's License Required
- Pass a Background Investigation
- Annual OPOTA Certified Firearms Qualification
- TASER Certification
- Active Shooter Response Training
- Crisis Intervention Training (CIT)
- Crisis Prevention Intervention {CPI}
- CPR/AED Certification
Experience
Minimum Level of Experience Required: No prior job-related work experience
Knowledge/Skills
- Computer skills desirable
- This position requires an individual able to work under pressure with many interruptions while remaining calm and pleasant to the public and facility personnel.