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Complaint Officer Jobs (NOW HIRING)

Five Star Bank

Chief Compliance Officer

Buffalo, NY · On-site

$160K - $210K/yr

... Officer (CCO) oversees all regulatory compliance and ethics functions for Five Star Bank and its ... Complaint Management - Oversees the administration of the Company's Complaint Management Program.

Transdev

Chief Customer Officer

Boston, MA

$200K - $280K/yr

Chief Customer Officer Position Contingency Notice: This position is associated with Bay State Rail ... Lead complaint investigation and resolution processes, ensuring prompt response and effective issue ...

Five Star Bank

Chief Compliance Officer

Warsaw, NY · On-site

$160K - $210K/yr

... Officer (CCO) oversees all regulatory compliance and ethics functions for Five Star Bank and its ... Complaint Management - Oversees the administration of the Company's Complaint Management Program.

City of Alton, IL

Lateral Entry Police Officer

Alton, IL · On-site

$78K/yr

JOB SUMMARY The Police Officer has the responsibility for general police work in the protection of ... Work involves general police assignments, including field patrol, preliminary complaint and ...

GovSource

Law Enforcement Officer (Certified)

Tampa, FL · On-site

$72K - $78K/yr

Newly hired officers enter a four-month comprehensive field training program to build confidence ... Complete administrative, public information, and complaint duties Primary Responsibilities Law ...

Davidson

Police Officer

Davidson, NC · On-site

$58K - $73K/yr

The Police Officer demonstrates integrity and a strong desire to serve the public. Able to model commitment, build trust and unity, honor commitments, and treats everyone with dignity and respect.

GovSource

Law Enforcement Officer (Certified)

Tampa, FL

$72K - $78K/yr

Law Enforcement Officer (Certified) ID: 1018 Agency: Tampa Police Department, FL Location: Tampa ... Complete administrative, public information, and complaint duties Primary Responsibilities Law ...

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Complaint Officer information

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How much do complaint officer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for complaint officer in the United States is $29.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $32.45 per hour, depending on experience, location, and employer.

What is a complaint officer?

Complaint Officers are professionals responsible for receiving, investigating, and resolving complaints made by customers, clients, or members of the public about an organization’s products, services, or practices. They act as a liaison between the complainant and the organization, ensuring that concerns are addressed fairly and in a timely manner. Complaint Officers often analyze complaint trends to help improve processes, maintain compliance with regulations, and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a complaint officer?

To thrive as a Complaint Officer, you need strong analytical skills, attention to detail, and knowledge of relevant regulations or industry standards, often supported by a background in customer service or compliance. Familiarity with case management systems, CRM software, and sometimes certification in conflict resolution or compliance is valuable. Excellent communication, problem-solving, and diplomacy are crucial soft skills for resolving complaints effectively and maintaining positive relationships. These skills ensure fair, efficient complaint handling and help maintain organizational integrity and customer trust.

How does a complaint officer typically collaborate with other departments to resolve customer issues?

Complaint Officers frequently work cross-functionally, liaising with teams such as customer service, legal, compliance, and product management to address and resolve complaints efficiently. They gather relevant information from different departments, ensure that all perspectives are considered, and help implement solutions that not only resolve the current issue but also prevent future occurrences. Effective communication and coordination are essential for timely and satisfactory resolution, making teamwork a vital aspect of this role.

What is the difference between Complaint Officer vs Customer Service Representative?

AspectComplaint OfficerCustomer Service Representative
Required CredentialsRelevant certifications in conflict resolution or customer serviceBasic customer service training, sometimes certifications
Work EnvironmentCorporate offices, call centers, or government agenciesRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, government, and large corporationsRetail, telecom, hospitality, and service industries
Common Search & ComparisonYesYes

While both roles involve interacting with customers, Complaint Officers focus on resolving complex disputes and handling escalated issues, often requiring specialized training. Customer Service Representatives handle general inquiries and support, typically with less emphasis on conflict resolution. Understanding these differences helps employers and job seekers find the right fit for their skills and career goals.

More about Complaint Officer jobs

What states have the most Complaint Officer jobs?

States with the most job openings for Complaint Officer jobs include:

What are popular job titles related to Complaint Officer jobs?

For Complaint Officer jobs, the most frequently searched job titles are:

Complaint Officer jobs near you
Infographic showing various Complaint Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $60,985 per year, or $29.3 per hour.

Campus Police Officer

Bridgewater, VA • On-site

Bridgewater College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Bridgewater Collegeexternal

$22.84/hr

Full-time

Re-posted 21 days ago

Job description

Bridgewater College Campus Police and Safety Office is accepting applications for a full-time police officer. Must be flexible and willing to work rotating shifts and weekends.
JOB SUMMARY: Patrols Bridgewater College campus and properties to investigate disturbances, protect life & property; & report safety hazards. Operates communication & police equipment. Enforces laws, including College policies and parking regulations, within jurisdictional boundaries. Control crowds, traffic, parking & pedestrians during special functions, escorts visitors & dignitaries; respond to emergencies. Prepares reports; conducts initial investigations & secures evidence; serves legal papers; testifies in court and at hearings. Excellent interpersonal skills in communicating with students, faculty, staff, and the general public.
QUALIFICATIONS:
  • Certification as a police officer in Virginia is required. Previous campus police experience preferred but not necessary.
  • Valid Virginia driver's license required with an excellent driving record.
  • Ability to apply & interpret laws & regulations & to perform investigations required
  • Understanding of and appreciation for the role of law enforcement on a college campus required
  • Must demonstrate a heart of compassion for the community and a passion to serve the students and the Bridgewater College community.

Pay is competitive, and salary is commensurate with experience. This position's salary will not affect pay received through the Virginia Retirement Service (VRS).
GENERAL INFORMATION: Bridgewater College was founded in 1880 as a coeducational liberal arts college to serve the local community. Located in the scenic Shenandoah Valley, just minutes outside of Harrisonburg and within driving distance of Charlottesville, Washington D.C., and Richmond, Bridgewater is home to a total student body of approximately 1,450 from 27 states and 19 countries. Bridgewater students study more than 60 majors and minors, in addition to four graduate programs and 10 pre-professional programs. Bridgewater College is an NCAA DIII school with approximately 40 percent of its students participating in intercollegiate athletics on 26 teams. To learn more about Bridgewater College, visit: bridgewater.edu
Pay is offered at a competitive rate. This full-time position offers a full benefits package, including paid tuition at the College for eligible dependents.
APPLY: Complete the online application.
DEADLINE: Review of applications will begin immediately and will continue until the position is filled.
FOR ADDITIONAL INFORMATION: Email humanresources@bridgewater.edu
COMMITMENT TO EQUAL OPPORTUNITY: Bridgewater College, an equal opportunity provider and employer, is a welcoming and vibrant workplace. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, sex, marital status, disability, religion, age, veteran status, political affiliation, or any other characteristic protected by law.
Non-Discrimination Notice: https://www.bridgewater.edu/legal/non-discrimination-notice/
ANNUAL SECURITY REPORT AND ANNUAL FIRE SAFETY REPORT: The Bridgewater College Annual Security Report and Annual Fire Safety Report summarizes policies on campus security and personal safety, crime prevention, fire safety, and crime reporting, and includes crime and fire statistics for the past three years:https://bridgewater.app.box.com/s/4ma6tlh30y8cat9un192ugo3dm6n29y9
To request a printed copy, please call 540-828-5761E-VERIFY AND RIGHT TO WORK:
https://bridgewater.box.com/s/479yflkelh9xjxi32ekzbre2wer5fsmz
https://bridgewater.box.com/s/zqyfln3uwpfebahz4drdc37afh4du3im
Bridgewater College has partnered with the U.S. Department of Agriculture to obtain resources to enhance the College's facilities, including the recent addition to and renovation of the College's primary athletic facility. The College is posting the following Notice as required by federal law for organizations which benefit from the USDA's funding program. View the USDA's poster summarizing the following notice: https://www.fsis.usda.gov/sites/default/files/media_file/2020-08/AD-475-A-And-Justice-for-All-Poster.pdf
NOTICE
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax at (202) 690-7442, or email at program.intake@usda.gov.

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