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Complaint Officer Jobs (NOW HIRING)

Transdev

Chief Customer Officer

Boston, MA · On-site

Transdev USA is looking for a Chief Customer Officer! Position Contingency Notice : This position ... Lead complaint investigation and resolution processes, ensuring prompt response and effective issue ...

City of Foley

Communications Officer

Foley, AL · On-site

Receives all complaint calls and dispatches emergency personnel according to standard operating procedures. Keeps records of all activities during shift. Dispatches calls received to officers.

Transdev

Chief Customer Officer

Boston, MA · On-site

$200K - $280K/yr

Chief Customer Officer Position Contingency Notice: This position is associated with Bay State Rail ... Lead complaint investigation and resolution processes, ensuring prompt response and effective issue ...

Five Starinvest

Chief Compliance Officer

Manhattan, NY · On-site

$160K - $210K/yr

Chief Compliance Officer Regular Full-Time Compliance 220 Liberty St, Warsaw, NY, US Salary Range ... Complaint Management - Oversees the administration of the Company's Complaint Management Program.

GraceMed Health Clinic

Chief Dental Officer

Wichita, KS · On-site

Chief Dental Officer Classification: Exempt, Full-time Reporting Relationship: Reports to the Chief ... Oversees the obtainment and documentation of the appropriate chief complaint, past medical, family ...

Five Star Bank

Chief Compliance Officer

Rochester, NY · On-site

$160K - $210K/yr

... Officer (CCO) oversees all regulatory compliance and ethics functions for Five Star Bank and its ... Complaint Management - Oversees the administration of the Company's Complaint Management Program.

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Complaint Officer information

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How much do complaint officer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for complaint officer in the United States is $29.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $32.45 per hour, depending on experience, location, and employer.

What is a complaint officer?

Complaint Officers are professionals responsible for receiving, investigating, and resolving complaints made by customers, clients, or members of the public about an organization’s products, services, or practices. They act as a liaison between the complainant and the organization, ensuring that concerns are addressed fairly and in a timely manner. Complaint Officers often analyze complaint trends to help improve processes, maintain compliance with regulations, and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a complaint officer?

To thrive as a Complaint Officer, you need strong analytical skills, attention to detail, and knowledge of relevant regulations or industry standards, often supported by a background in customer service or compliance. Familiarity with case management systems, CRM software, and sometimes certification in conflict resolution or compliance is valuable. Excellent communication, problem-solving, and diplomacy are crucial soft skills for resolving complaints effectively and maintaining positive relationships. These skills ensure fair, efficient complaint handling and help maintain organizational integrity and customer trust.

How does a complaint officer typically collaborate with other departments to resolve customer issues?

Complaint Officers frequently work cross-functionally, liaising with teams such as customer service, legal, compliance, and product management to address and resolve complaints efficiently. They gather relevant information from different departments, ensure that all perspectives are considered, and help implement solutions that not only resolve the current issue but also prevent future occurrences. Effective communication and coordination are essential for timely and satisfactory resolution, making teamwork a vital aspect of this role.

What is the difference between Complaint Officer vs Customer Service Representative?

AspectComplaint OfficerCustomer Service Representative
Required CredentialsRelevant certifications in conflict resolution or customer serviceBasic customer service training, sometimes certifications
Work EnvironmentCorporate offices, call centers, or government agenciesRetail stores, call centers, online support
Employer & Industry UsageFinancial, insurance, government, and large corporationsRetail, telecom, hospitality, and service industries
Common Search & ComparisonYesYes

While both roles involve interacting with customers, Complaint Officers focus on resolving complex disputes and handling escalated issues, often requiring specialized training. Customer Service Representatives handle general inquiries and support, typically with less emphasis on conflict resolution. Understanding these differences helps employers and job seekers find the right fit for their skills and career goals.

More about Complaint Officer jobs

What states have the most Complaint Officer jobs?

States with the most job openings for Complaint Officer jobs include:

What are popular job titles related to Complaint Officer jobs?

For Complaint Officer jobs, the most frequently searched job titles are:

Complaint Officer jobs near you
Infographic showing various Complaint Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $60,985 per year, or $29.3 per hour.

Compliance & CRA Officer

Memphis, TN • On-site

Commercial Bank & Trust Co
51 - 200 employees
Learn more about Commercial Bank & Trust Coexternal

Full-time

Re-posted 14 days ago

Job description

We’re seeking an experienced and motivated Compliance & CRA Officer to lead and strengthen our compliance programs while helping ensure the bank operates safely, soundly, and in accordance with regulatory requirements. 

This leadership role offers the opportunity to work closely with management, regulators, and associates across the organization while making a meaningful impact on the bank’s risk management and compliance culture.

Key Responsibilities:

  • Serve as the Bank’s Compliance Officer, CRA Officer, and SAFE Act Officer 
  • Lead and enhance the Bank’s Compliance Management System (CMS) 
  • Oversee CRA, HMDA, Fair Lending, mortgage quality control, and consumer complaint programs 
  • Monitor regulatory changes and assist with implementation across the organization 
  • Coordinate regulatory examinations, compliance reviews, and audits 
  • Develop and maintain compliance policies, procedures, and risk assessments 
  • Prepare reports and recommendations for executive management and the Board of Directors 
  • Provide compliance guidance and support to business units and operational teams 
  • Develop and facilitate compliance training programs 
  • Lead, mentor, and oversee the daily workflow of the Compliance Department 

Qualifications:

  • Bachelor’s degree 
  • CRCM certification preferred 
  • Minimum of 5 years of experience in banking compliance, CRA, audit, mortgage quality control, or risk management 
  • Supervisory or leadership experience preferred 
  • Experience working with regulatory examinations and compliance management systems 
  • Strong knowledge of banking regulations, including CRA, HMDA, Fair Lending, ECOA, TILA, RESPA, Flood, and SAFE Act requirements 
  • Excellent communication, organizational, analytical, and problem-solving skills 
  • Ability to manage multiple priorities and collaborate effectively across departments


Commercial Bank and Trust Company is an Equal Employment Opportunity Employer-M/F/Vets/Disabled