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Community Support Associate Jobs in Copley, OH (NOW HIRING)

TJX Companies

Community Referred Associate

Medina, OH · On-site

$12 - $12.50/hr

Supports and embodies a positive store culture through honesty, integrity, and respect * Accurately ... Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care ...

Cleveland State University

Community Director

Cleveland, OH · On-site

$24.25 - $33/hr

... that supports the vision, missions, goals, and values of Residence Life and Cleveland State ... Associate degree, preferably in education, business management, counseling, or related field.

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All JobsCommunity Support Associate JobsCommunity Support Associate Jobs in Copley, OH

Community Support Associate information

See Copley, OH salary details

$12

$16

$20

How much do community support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for community support associate in Copley, OH is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $17.84 per hour, depending on experience, location, and employer.

What does a community support associate do?

A Community Support Associate provides assistance and resources to individuals within a community, often helping them access services, resolve issues, and improve their overall well-being. They may work with diverse populations, including families, the elderly, or people with disabilities, to offer guidance, advocacy, and support. Their responsibilities can include answering questions, connecting people with local programs, and facilitating communication between community members and service providers. The goal is to empower individuals and strengthen the community as a whole.

What are the key skills and qualifications needed to thrive as a community support associate, and why are they important?

To thrive as a Community Support Associate, you typically need a background in social work, psychology, or a related field, along with strong interpersonal and problem-solving skills. Familiarity with client management software, documentation systems, and sometimes certifications in mental health or crisis intervention are valuable. Outstanding communication, patience, and cultural sensitivity enable you to connect with diverse clients and respond effectively to their needs. These skills and qualities are crucial for providing meaningful support and facilitating positive outcomes for individuals in the community.

How does a community support associate typically collaborate with other departments to resolve member issues?

Community Support Associates often work closely with teams like product, engineering, and marketing to address member concerns efficiently. When a technical issue arises, they may escalate tickets to the engineering team and provide detailed feedback to ensure swift resolution. Regular cross-department meetings or updates help keep everyone aligned on recurring community concerns or feature requests. This collaborative approach not only enhances the member experience but also gives associates insight into broader company operations, which can be valuable for career development.

What is the role of a community support associate?

A community support associate provides assistance and guidance to community members, addressing their questions, resolving issues, and fostering engagement. They often communicate via chat, email, or phone, and may use customer support tools or platforms to track interactions and ensure a positive experience.

What cities near Copley, OH are hiring for Community Support Associate jobs?

Cities near Copley, OH with the most Community Support Associate job openings:

Community Support Associate jobs near you
Infographic showing various Community Support Associate job openings in Copley, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,532 per year, or $16.6 per hour.

Insurance Verification Specialist

COMMUNITY SUPPORT SERVICES INC

Akron, OH • On-site

$19.19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

The Opportunity: We are seeking to hire an Insurance Verification Specialist to join our Finance Team. This individual is responsible for the verification of insurance eligibility, completing financial updates, registering new clients, obtaining appropriate releases and forms, and working as a liaison between finance, medical staff, and the lab.

What You’ll Do:

  • Complete financial interviews yearly for each client. Obtain all relevant demographic and financial information for the client’s record, including copies of: insurance card, income verification, and photo ID.
  • Confirm all client information is current, complete, and accurate. Verify insurance via various payer portals. Update Credible and/or GOSH with any new verified information.
  • Enroll clients in GOSH
  • Manage various reports weekly
  • Works closely with Case Workers and Receptionists to ensure required documentation is obtained in a timely manner.
  • Notifies client eligibility specialist with any change in insurance coverage for ACT clients or if the client has moved out of county.
  • Works as a liaison between finance, medical staff and the lab regarding insurance eligibility questions and/or issues.
  • Enrolling and scheduling new clients for Intake appointments.
  • Collects  payments from clients as necessary.
  • Attends training related to payers, processes, and eligibility.
  • Performs other related duties as assigned.
  • This position is full-time (40 hours a week) working normal business hours.

About Us:  For 35 years, Community Support Services has been making a difference in the lives of countless individuals with severe and persistent mental illnesses. Our nearly 300 employees are real-life champions committed to quality treatment, collaborative care, and effective outcomes. Located in downtown Akron, Ohio, we serve as a leader in behavioral health care for the entire Summit County area.

What We’re Looking For:

  • Associate Degree or Equivalent experience/training required
  • Two years of experience with insurance verification strongly preferred.
  • Knowledge of insurance verification, with an understanding of Medicaid and Medicare.
  • A deeply held belief in CSS’s recovery-centered mission.
  • Ability to communicate in-person and over the phone with clients who have severe and persistent mental illness.
  • Ability to multi-task efficiently and effectively.
  • Excellent organizational, attention to detail and communication skills.
  • Proficiency in Microsoft Outlook.
  • Skill in managing time and meeting deadlines.

What We Offer:

  • Working within in a mission-driven, highly engaged environment
  • A supportive, professional workplace with excellent resources
  • Engaging, autonomous atmosphere
  • Professional Development Assistance and Education Assistance Program
  • Program-Site Eligibility for the Public Student Loan Forgiveness Program
  • 401(k) with 5% employer contribution
  • 10 paid holidays and 15+ days of PTO annually
  • Health, Dental, and Vision insurance
  • Subsidized membership to local YMCA branches
  • Life insurance and short- and long-term disability

Company's website: www.cssbh.org 

Company's Facebook page: https://www.facebook.com/103601489691547/

Community Support Services is an equal opportunity employer utilizing affirmative action for veterans and candidates with disabilities.

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