Community Safety Patrol Jobs (NOW HIRING)

Salary: $31.25 - $37.98 Hourly
Location : City Hall, 350 South 5th Street, Minneapolis, MN
Job Type: Full-time
Job Number: 2026-00313
Department: Neighborhood Safety
Division: Neighborhood Safety
Opening Date: 08/28/2026
Closing Date: 9/11/2026 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: CNR
Position Description
The Community Safety Ambassador Lead exists to provide on-the-ground leadership, guidance, and support to frontline ambassadors while continuing to perform ambassador duties in the field. This position bridges the gap between ambassadors and supervisory staff by ensuring patrol coverage, modeling best practices, and serving as the first point of contact for routine questions, minor escalations, and real-time coaching needs. The purpose of the role is to strengthen field operations, improve consistency and accountability, and enhance communication within the team. By combining active patrol responsibilities with peer leadership, the Ambassador Lead helps create a safer, more welcoming environment for community members and ensures that supervisors can focus on higher level program oversight and coordination.
This position is temporary for 2026 and will become a permanent position in 2027.
The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities

1. Supervise daily operations of Community Safety Ambassadors, ensuring consistent patrol coverage, professionalism, and adherence to protocols. Provide direction, assign zones, and monitor team performance.
2. Serve as on-shift point of contact; assign patrol zones, monitor coverage, and ensure team adherence to protocols.
3. Perform ambassador duties: patrolling corridors, engaging residents and businesses, and addressing livability issues.
4. Provide on-the-job coaching, answer questions, and support ambassadors in handling routine challenges.
5. Respond to incidents as the first point of escalation; assist ambassadors in de-escalation and determine when to involve a Supervisor.
6. Review ambassador logs for accuracy, consolidate information, and flag issues for Supervisor follow-up.
7. Conduct elevated business and stakeholder visits, documenting concerns and relaying issues to Supervisors.
8. Coordinate with dispatch to ensure appropriate response and resource allocation during shifts.
9. Reinforce training standards in the field (de-escalation, CPR/Narcan, customer service, cultural sensitivity) by modeling best practices.
10. Ensure team members have radios, side bags, and supplies; redistribute or request replenishment as needed.
11. Observe team performance, provide constructive feedback, and elevate concerns to Supervisors.
12. Maintain the cleanliness of the corridor or area, including trash, sharps disposals, and reporting to 311 as needed.

WORKING CONDITIONS:
Field work which involves potential exposure to dangerous individuals and situations.
Required Qualifications
MINIMUM QUALIFICATIONS:
High School Diploma or GED.
MINIMUM EXPERIENCE:
One year of relevant experience in community engagement, public safety support, outreach, customer service, or other positions that involve direct interaction with the public.
LICENSES/CERTIFICATIONS:
• CPR/First Aid
• Narcan Administration
Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Union Representation
This position is not represented by a collective bargaining agreement between the City of Minneapolis.
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
Knowledge, Skills and Abilities
Knowledge of:
• De-escalation and conflict mediation techniques.
• First Aid/CPR and overdose response practices.
• Youth safety and violence prevention practices.
• Cultural competency and trauma-informed approaches.
• Local resources and service navigation.
• Basic reporting, documentation standards, and dispatch procedures.
Skills in:
• Conflict resolution, mediation, and customer service skills.
• Community engagement.
Ability to:
• Coach and provide informal guidance to peers in the field.
• Utilize radios, smartphones, tablets, or other dispatch/reporting systems for communication.
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity employer.
Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the
Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.
Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.
Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.
Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and
Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.
Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

• Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
• Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

• Metropass: The program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
• Parking or Van Pool: The City of Minneapolis gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine's, and St. Mary's University of Minnesota are available to City employees.
Other perks
Employees can also take advantage of flexible spending accounts, the , health club discounts and more.
01
How did you find out about this position? (Select all that apply)

• Recruiter
• City of Minneapolis website
• City of Minneapolis employee
• City of Minneapolis Career Opportunities Bulletin
• Friend, family, or community
• League of Minnesota Cities website
• Diversityjobs.com website
• Governmentjobs.com website
• Indeed.com website
• Minnesotajobs.com website
• Minnesota Council of Nonprofits website
• Other Website
• LinkedIn
• Twitter / X
• Facebook
• Other social media site
• Newspaper
• Other media
• College or University
• Community organization
• Job Fair
• Professional association
• Site Visit
• None of the above

02
Please specify where you heard about the position (e.g., website name, City of Minneapolis employee name, job fair, professional association).
03
Please acknowledge that this position is temporary for 2026 and could become a permanent position in 2027.

• Yes
• No

04
The Community Safety Ambassador program could operate seven days a week, and work schedules may change seasonally and based on operational and community needs. This may include days, evenings, weekends, and holidays. Are you willing and able to work a variable schedule that may change throughout the year?

• Yes
• No

05
Do you have any experience working with Neighborhood Organizations or Community Groups?

• Yes
• No

06
If you answered yes to the previous question (#5), please list those organizations/groups. If not, please write N/A.
07
In this position, you will be exposed to outdoor elements. Are you comfortable working outdoors in all weather conditions?

• Yes
• No

08
This position will require you to work throughout the entire City of Minneapolis. Please acknowledge below that you are aware that this position will require you to work throughout the City.

• Yes
• No

Required Question