Community Program Manager Jobs in Pittsburgh, PA

Reporting to the Vice President of Cybercrime Investigations & Protective Research, the American Express National Cyber Forensics & Training Alliance (NCFTA) Program Manager is responsible for supporting worldwide cybercrime investigations into unlawful acts which may have been committed against our company and customers. The National Cyber Forensics and Training Alliance (NCFTA) is a non-profit partnership between industry, government, and academia for the sole purpose of cooperation to identify, mitigate, and disrupt cyber-crime.  This role is located in Pittsburgh, PA to facilitate dialogue between member parties. The incumbent will support diverse criminal research projects, analysis, and business responsibilities related to the cybercrime threat landscape. As a key liaison with international law enforcement and private sector partners, the incumbent will also be responsible for helping to reduce and control fraud losses and conducting external investigations into suspected crimes against American Express.  Emphasis will be placed on routine and moderately complex cases involving cybercrime activity.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

• Possess an advanced level of understanding of investigative techniques, OSINT, and threat-based intelligence analysis and to detect and resolve threats, vulnerabilities, and other criminal activity.
• Must have strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate effectively.
• Experience in data visualization, network analysis, and application of structured analytic techniques to generate and test hypotheses, assess cause and effect, challenge analysis, and support decision making. 
• Working knowledge in one or more of the following areas: federal law enforcement, law enforcement intelligence, cyber threat intelligence, external fraud investigations, or financial crimes investigations. 
• Possesses the ability to review information to determine its significance, how to action it, and ways to measure results.
• Strong personal initiative, intellectually curious, and knowledgeable about local, regional, and world events.
• Exceptional project management skills. Ability to coordinate several projects simultaneously and daily duties with minimal supervision.
• Previous experience at US law enforcement, law enforcement intelligence, cyber threat intelligence, or financial intelligence preferred. 
• 7+ years' working in one or more areas of criminal justice, intelligence, information security, or financial crimes risk management related disciplines. 
• Bachelor's or other 4-year degree is required. Preferred fields of study include intelligence, data analysis, criminal justice, cybersecurity, international relations, or economics. 
• Certifications such as CFE, CAFP, CISSP are a plus.

 Experience:

• Previous experience at US law enforcement, law enforcement intelligence, cyber threat intelligence, or financial intelligence preferred. 
• 7+ years' working in one or more areas of criminal justice, intelligence, information security, or financial crimes risk management related disciplines. 

Education/Certifications:

• Bachelor's or other 4-year degree is required. Preferred fields of study include intelligence, data analysis, criminal justice, cybersecurity, international relations, or economics. 
• Certifications such as CFE, CAFP, CISSP are a plus.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

• Assist with highly complex cybercrime investigations involving organized and international criminal groups.
• Conduct independent risk assessments of the cyber threat landscape and provide inputs to methodologies.
• Collect and compile evidence and document investigative activity in case management system.
• Subject matter expertise in the areas of cyber threat intelligence, security and investigative operations, financial crimes, and other physical security domains as required.
• Collaborate on fraud and cybercrime investigations with counterparts at other organizations.
• Work with internal stakeholders to help American Express minimize risk and exposure to fraud, especially through online channels.
• Build and maintain partnerships with key teams/functions within the company such as Global Security field offices, Fraud Risk Management, and Information Security.
• Provide after-hours support, as needed.