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Community Operations Manager Jobs in Toronto, ON

Royal Bank of Canada

Supervisor Operations

Toronto, ON · On-site

Manage client inquiries by reviewing and responding to urgent requests from internal stakeholders ... We care about each other, reaching our potential, making a difference to our communities, and ...

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All JobsCommunity Operations JobsCommunity Operations Manager JobsCommunity Operations Manager Jobs in Toronto, ON

Community Operations Manager information

See Toronto, ON salary details

$39.6K

$66.1K

$81.6K

How much do community operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for community operations manager in Toronto, ON is $66,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,986.00 and $76,347.00 per year, depending on experience, location, and employer.

What is the difference between Community Operations Manager vs Community Coordinator?

AspectCommunity Operations ManagerCommunity Coordinator
CredentialsTypically requires experience in community management, project management skills, and sometimes a bachelor’s degree in related fieldsOften requires similar experience or education, but may have fewer management responsibilities
Work EnvironmentOversees multiple community initiatives, manages teams, and collaborates with various departmentsFocuses on supporting community activities, event planning, and direct engagement with community members
Employer & Industry UsageCommon in tech companies, social platforms, and organizations with large online or offline communitiesUsed in nonprofits, educational institutions, and smaller organizations focusing on community engagement

The Community Operations Manager typically has broader responsibilities, overseeing multiple projects and teams, while the Community Coordinator focuses on executing community activities and direct engagement. Both roles require strong communication skills and community knowledge, but the manager position involves higher-level planning and strategy.

What does a community operations manager do?

A Community Operations Manager is responsible for overseeing the daily operations and engagement within a community, whether it's online or in-person. Their duties typically include managing community programs, moderating discussions, resolving conflicts, and ensuring members have a positive experience. They also analyze community metrics to improve engagement and work closely with other departments to align community activities with organizational goals. This role requires strong communication, organizational, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a community operations manager?

To thrive as a Community Operations Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business, communications, or a related field. Familiarity with community management platforms, CRM systems, and data analysis tools like Excel or Salesforce is typically required. Outstanding interpersonal skills, conflict resolution, and the ability to foster engagement help set top performers apart. These skills are vital for efficiently managing community initiatives, ensuring smooth operations, and building positive relationships with stakeholders.

How does a community operations manager typically collaborate with cross-functional teams to improve community engagement?

Community Operations Managers often work closely with marketing, product, and customer support teams to ensure that community initiatives align with broader company goals. They facilitate communication between departments, gather feedback from community members, and relay insights to relevant teams for process improvements. This collaborative approach helps create cohesive strategies, enhances user experience, and drives community growth. Regular cross-team meetings and shared project management tools are commonly used to maintain alignment and foster effective collaboration.

Is community management a stressful job?

Community Operations Managers often handle multiple responsibilities such as moderating online platforms, resolving conflicts, and engaging with members, which can be demanding. The role may involve managing high volumes of communication and responding to issues quickly, contributing to stress levels, especially during peak times or crises.
What are popular job titles related to Community Operations Manager jobs in Toronto, ON? For Community Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Community Operations Manager jobs in Toronto, ON look for? The top searched job categories for Community Operations Manager jobs in Toronto, ON are:
Community Operations Manager jobs near you
Infographic showing various Community Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $66,128 per year, or $31.8 per hour.

Operations Manager, Ritual (18-month contract)

VerticalScope Inc.

Toronto, ON • Remote

Other

Posted 9 days ago

Job description

Ritual is more than just a way to skip the line - we’re building technology that connects communities through what people love most: food. From day one, our mission has been to help local restaurants thrive.


We’re a small, product and data-driven team where operations team members take full ownership. You’ll be hands-on from day one, making real decisions, improving processes and helping define how our operations systems evolve.

We're looking for an Operations Manager (18-month contract) to lead the continual improvement across multiple functions including onboarding, support, supply chain and outsourcing, while ensuring a high level of service with all partners and customers. 


You’re a great fit if you

  • Get excited to solve problems in innovative ways 
  • Embrace change, take action and own outcomes
  • Have a high bar for quality and provide your team with the support and tools they need to thrive in their roles


As an Operations Manager at Ritual you will

  • Build a strong understanding of our business and operations functions quickly because you will own and oversee the day-to-day operations of all central functions. You’re willing to roll up your sleeves and are not afraid of being in the details. Jump in to help when needed, with a willingness to learn the detailed ins-and-outs of our operations ensuring all processes run smoothly and efficiently.
  • Work and lead cross-functionally. You have the ability to influence and align key stakeholders to make consistent, meaningful impact, as well as ensure key projects are always delivered.
  • Constantly zoom in and out. You’re able to see, set and deliver on a long term strategy, while seeing how the decisions we make impact team members who are closest to our customers and merchants.
  • Develop scalable programs and processes that improve our customer and merchant experience.
  • Monitor key business metrics and identify mechanisms to improve efficiencies, reduce costs and improve quality.
  • Identify issues, errors, or opportunities and determine if action is needed; validate the accuracy of data/information to resolve inconsistencies; request extra information or resources when data gaps or discrepancies appear; and monitor trends in our metrics.
  • Optimize resourcing across teams to make sure all ops functions are well staffed, supported, efficient, and cost-effective.


We’re looking for an Operations Manager that

  • Is a problem solver that is able to think strategically and develop actionable solutions to achieve goals
  • Has extreme attention to detail and is highly organized. You re-prioritize constantly and context-switch without dropping things.
  • Can develop and leverage relationships between external and internal stakeholders to achieve results with emphasis on becoming a trusted resource to merchant partners.
  • Strong communication skills - can explain complex technical concepts to internal and external stakeholders. You’ll need to hold your own with engineers and understand technical constraints.
  • Familiarity with SQL, strong Google Sheets / Excel, and data analysis skills. You’re metric driven, data savvy and can articulate valuable insights. Not afraid of rolling up your sleeves to dig into the data
  • Is comfortable with ambiguity with ability to execute quickly and iterate.
  • 5+ years relevant experience. Ideally in a management role in operations, support or account management
  • Startup or marketplace experience is preferred
  • Restaurant operations experience is helpful


What we offer

  • Contribute to a lifestyle-changing consumer product that operates in North America and Australia
  • Ritual credits for you to spend at the best restaurants in town 
  • Flexible working hours and unlimited vacation
  • Quarterly Wellness Days - your whole team takes an extra long weekend to refresh


About Ritual & VerticalScope 

Ritual was founded in 2014 to help local businesses thrive in a digital-first world - combining the ease of push-button ordering with the human connection that makes neighbourhood spots special. Our platform connects communities over food, empowering small businesses through technology while creating a seamless experience for customers. 


In April 2025, Ritual was acquired by VerticalScope, a publicly traded technology company that has built and operates a cloud-based digital community platform for some of the world's largest online enthusiast communities. VerticalScope has built a portfolio of over 1,300 communities and 2 billion content posts and serving over 100 million monthly active users worldwide.


With this partnership, we’ve entered an exciting new chapter - combining Ritual’s product and platform strengths with VerticalScope’s scale and reach. 

Our mission remains the same: to digitize local commerce and enable people and businesses to thrive every day.


Ritual operates as a small, focused team within VerticalScope, continuing to build independently while benefiting from shared resources and support. We foster a culture that values authenticity, open-mindedness, and impact. We welcome diverse perspectives and empower everyone to bring their full selves to work. Every team member has a voice, a seat at the table, and the opportunity to shape what we build next.


EEO

VerticalScope values diversity of thought and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We believe that a diverse team can bring different perspectives and approaches, and whose experiences reflect the full set of clients we seek to serve. As such, VerticalScope is committed to a diverse representation among our employees.

If you require disability-related accommodation during the application, recruitment, and interview process, please let us know and we will work with you to make all possible adjustments to suit your needs.