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Community Operations Manager Jobs in Kitchener, ON

UAP Inc.

General Manager

Cambridge, ON · On-site

We are seeking a results-driven and experienced General Manager, Ontario and Alberta Distribution ... and operational excellence. Additional Information UAP is a diverse community that promotes ...

Magnet Forensics

Sales Operations Analyst

Waterloo, ON

CA$74K - CA$100K/yr

... communities, and countries. Serving thousands of customers globally, our solutions are playing a ... Manage the functionality of existing sales tools, and the evaluation and implementation of new ...

EntSoc

Operations Director

Waterloo, ON

... to the VP of Operations Interacting with the UWaterloo student community to promote ... management Desire to improve Keen analytical and reasoning ability Strong communication skills

Service Inspired Restaurants

Kitchen Manager

Guelph, ON

CA$68K - CA$80K/yr

We live our values daily to be the first choice for guests, team members, partners, communities ... About The Job As Kitchen Manager, you will oversee daily kitchen operations, manage food quality ...

Service Inspired Restaurants

Kitchen Manager

Guelph, ON

CA$68K - CA$80K/yr

We live our values daily to be the first choice for guests, team members, partners, communities ... As Kitchen Manager, you will oversee daily kitchen operations, manage food quality and safety ...

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All JobsCommunity Operations JobsCommunity Operations Manager JobsCommunity Operations Manager Jobs in Kitchener, ON

Community Operations Manager information

See Kitchener, ON salary details

$38.7K

$64.6K

$79.8K

How much do community operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for community operations manager in Kitchener, ON is $64,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,577.00 and $74,638.00 per year, depending on experience, location, and employer.

How much does a Community Manager make per year?

A Community Operations Manager typically earns between $50,000 and $80,000 annually, depending on experience, location, and company size. Senior roles or those in larger organizations may offer higher salaries, and the position often requires strong communication and organizational skills.

What is the difference between Community Operations Manager vs Community Coordinator?

AspectCommunity Operations ManagerCommunity Coordinator
CredentialsTypically requires experience in community management, project management skills, and sometimes a bachelor’s degree in related fieldsOften requires similar experience or education, but may have fewer management responsibilities
Work EnvironmentOversees multiple community initiatives, manages teams, and collaborates with various departmentsFocuses on supporting community activities, event planning, and direct engagement with community members
Employer & Industry UsageCommon in tech companies, social platforms, and organizations with large online or offline communitiesUsed in nonprofits, educational institutions, and smaller organizations focusing on community engagement

The Community Operations Manager typically has broader responsibilities, overseeing multiple projects and teams, while the Community Coordinator focuses on executing community activities and direct engagement. Both roles require strong communication skills and community knowledge, but the manager position involves higher-level planning and strategy.

What does a Community Operations Manager do?

A Community Operations Manager is responsible for overseeing the daily operations and engagement within a community, whether it's online or in-person. Their duties typically include managing community programs, moderating discussions, resolving conflicts, and ensuring members have a positive experience. They also analyze community metrics to improve engagement and work closely with other departments to align community activities with organizational goals. This role requires strong communication, organizational, and problem-solving skills.

What qualifications do I need to be a Community Manager?

Community Managers typically need a bachelor's degree in communications, marketing, or a related field, along with strong interpersonal and communication skills. Experience in social media management, customer service, or community engagement is often required, and familiarity with community management tools can be beneficial.

What is the highest salary for an operations manager?

The highest salary for a Community Operations Manager can reach over $120,000 annually, especially in large organizations or tech companies. Senior roles with extensive experience, leadership responsibilities, and specialized skills may earn higher compensation, including bonuses and stock options.

What are the key skills and qualifications needed to thrive as a Community Operations Manager, and why are they important?

To thrive as a Community Operations Manager, you need strong organizational, project management, and analytical skills, often supported by a degree in business, communications, or a related field. Familiarity with community management platforms, CRM systems, and data analysis tools like Excel or Salesforce is typically required. Outstanding interpersonal skills, conflict resolution, and the ability to foster engagement help set top performers apart. These skills are vital for efficiently managing community initiatives, ensuring smooth operations, and building positive relationships with stakeholders.

How does a Community Operations Manager typically collaborate with cross-functional teams to improve community engagement?

Community Operations Managers often work closely with marketing, product, and customer support teams to ensure that community initiatives align with broader company goals. They facilitate communication between departments, gather feedback from community members, and relay insights to relevant teams for process improvements. This collaborative approach helps create cohesive strategies, enhances user experience, and drives community growth. Regular cross-team meetings and shared project management tools are commonly used to maintain alignment and foster effective collaboration.

How much is the salary of a Community Manager?

The salary of a Community Operations Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced managers or those in larger organizations can earn higher salaries, often supplemented with benefits and performance bonuses.
What job categories do people searching Community Operations Manager jobs in Kitchener, ON look for? The top searched job categories for Community Operations Manager jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Community Operations Manager jobs? Cities near Kitchener, ON with the most Community Operations Manager job openings:
Community Operations Manager jobs near you
Digital Business Customer Support Supervisor

Digital Business Customer Support Supervisor

Teleperformance

Waterloo, ON

Full-time

Medical, Dental

Re-posted 6 days ago

Teleperformance rating

5.4

Company rating: 5.4 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role and Profile:OperationsSupervisor

Advertised as: Digital Business SupportSupervisor

Location: Onsite TPCA Waterloo

Reports to:Assistant Operations Manager / Operations Manager

Contract:Regular, Full-time

Education:High School Diploma

Travel Requirements:No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, weremaintrue to our core values of integrity, respect, professionalism, innovation, and commitment.

  • Autonomous - We encourage and trust your decision-making skills.

  • Progressive work environment- If you have skills to prove we have all ladders for you to grow

  • Flexible - We believe in results

  • Innovative - All ideas matter

  • Inclusive - Everyone is Included and everyone wins

About the job

TheSupervisorplays a pivotal role in developing and managing a team of agents, driving the achievement and surpassing performance goals in productivity, quality, end-user satisfaction, and client satisfaction. This position requires a blend of leadership, coaching, and operational oversight to ensure that all teamobjectivesare consistently met.

This positionis responsible forcustomer service and through various transaction types (inbound and chat) This positionis responsible forsupporting frontline (customer facing) coworkers by handling consult calls, escalations, teamsupervisionand other related duties.

Compensation:Annual Base Salary of$48, 828

Key Responsibilities and Accountabilities(may perform other duties as requested not specifically addressed in this document)

  • Oversee and supervise a team of agents.

  • Attend required trainingsessionfornew informationand training updates.

  • Acquireand transfer to the team the knowledge of all tools and associated workflow processes

  • Assistin developing and streamlining procedures

  • Coach, motivate, reward, counsel andassistwith disciplinary actions as necessary

  • Provide quality service to both internal and external customers - on and off-line.

  • Assistagents with customer interaction on situations requiring special handling - take customer calls.

  • Ensure open flow of communication between agents,supervisorsand management.

  • Ensure uniform understanding and adherence to policies,proceduresand company programs.

  • Supervise andmonitoragent attendance,performanceand productivity

  • Prepare and ensure accuracy of reports.

  • Ensure agents are continuously kept abreast of operational changes.

  • Conduct employee briefings and meetings.

  • Assure service level standards are met.

  • Monitor system performance and initiate actions to correct system problems.

  • Conduct agent observation and provide feedback.

  • Assistin the development and tracking of employee incentive programs.

  • Ensure completion of departmental duties/task in the absence of subordinates/co-workers.

  • Understand and adhere to policies, guidelines, and procedurespertaining toethics and compliance, and to the protection of information assets, integrity of customer transactions, and ethical use of access privileges and resources

  • Fullycomply withall provisions of the Company Code of Conduct, Acceptable Use Policy, and Confidentiality Agreement

  • Protect company assets, systems, proprietary, and confidential information per Teleperformance policies

  • Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents, and breaches in confidentiality, integrity, or availability of information assets

  • Process personal, client, and employer business datain accordance withcustomer contracts, company guidelines, and all applicable regulations

  • Perform other duties as assigned.

Job Requirements:

  • High school diploma.

  • Undergoing bachelor's degree (preferred).

  • Completion of internal Agent development initiative like JUMP (preferred).

  • 6months supervisory experience (preferred) for internal or external candidates.

  • At least 6 months experience as an agent in Teleperformance for internal processes and internal development.

  • Management experience in customer service (or sales or online retail where relevant) desirable

  • A proactive thinker with the ability toanticipateandidentifycustomer needs and decisively solve problems

  • Detail-oriented with exceptional written and verbal communication skills

  • Ability to redirect and coach for improvement, and gauge user ability andmodifydelivery accordingly

  • Demonstrated professional customer service skills: solutions mindset, helping nature, passion for customer service

  • Demonstrates behaviors that support high quality standards

  • Recognizes trends and escalates information as appropriate

  • Strong problem-solving skills; linear and troubleshooting

  • Proficiencyin Microsoft Office Suite, particularly Excel

  • Demonstrated ability to manage multiple tasks effectively

  • Strong capability to prioritize tasks and manage time efficiently

  • Understanding the importance of deadlines and responding promptly to needs

  • Proventrack recordof success in motivating sales/service professionals and exceeding performance metric

Required Skills:

  • Process Excellence

  • Collaboration

  • Communication

  • Emotional Intelligence

  • Open-Mindedness

  • Critical Thinking

  • Solution Orientation

  • Entrepreneurship

  • AI Proficiency

  • Data Literacy

  • Strong ability to understand Technology and new Technology Concepts

  • Knowledge or practical experience with basic computer networking/building/programming (Can be hobby/personal time based)

  • Experience with VW/Audi or relevant technical product knowledge

  • Possess a high-level understanding of vehicle electronics.

  • Have a passion to understand how "things" work.

Benefits & Perks

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

The shift is between Monday - Saturday, 8AM- 8PM EST

Location

  • TPCA Waterloo

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited toparticipatein the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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