Community Donations Manager Jobs (NOW HIRING)

Job Title: Corporate Donations Manager
Department: Donated Goods Program (DGP)
Reports to: Director of Donation Acquisition
FLSA Status: Exempt
Mission Support:
Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.
Position Summary:
Responsible for establishing, coordinating, and administering a Corporate & Community Donations Program that will yield additional high-quality donations for GWH. Builds lasting partnerships with local businesses, civic groups, and community-based organizations. Through these relationships, set up donation drives, campaigns, and pickups that result in high-quality donations for Goodwill Houston.
Essential Duties and Responsibilities:
• Cultivate, maintain, and manage the Corporate & Community Donation Program through building lasting relationships in our community with other retailers, distributors, corporations, estate companies, nonprofit organizations, churches, schools, colleges, universities, etc.
• Research to continually identify, cultivate, and steward new donor relationships as part of an overall donor acquisition strategy.
• Work closely with the Transportation Department to ensure equipment and material drop-off and pickups, and donation pickups are executed efficiently and effectively.
• Work closely with the New Goods Department to ensure corporate donations are processed efficiently and effectively.
• Use CRM system to track all corporate and community donors, including their contact information, relationship details, donations, stewardship preferences and status, etc.
• Track all corporate and community donations, including quantity, weight, estimated value, sell-through rate, etc.
• Track all donation drives, conduct site visits, and follow up with donation drive contacts.
• Work closely with Marketing, Public Relations, and Transportation to ensure donation drives are executed efficiently and effectively.
• Make business-to-business contacts by telephone, email, mail, and in group network settings to form partnerships that result in corporate donations and donation drive events.
• Work closely with the Director of Donation Acquisition (DDA) to identify industries and companies that would be good targets for potential corporate donations, including electronics, computers, and other e-commerce worthy items, using various research methods such as business groups, industry newsletters, etc.
• Work with the Director of Donation Acquisition to identify the most needed/sellable items that will generate revenue for the agency.
• Work with the Donor Relations Specialist on executing donor cultivation and stewardship initiatives.
• Represent Goodwill Houston as the Donor Ambassador at community and professional engagements, and donor events.
• Provide frequent communication with the DDA and senior leadership on planned activities and metric-driven results.
• Educate GWH associates on the donations process to ensure they are providing business leads that may assist the donation flow.
• Performs other duties as assigned by management.
Additional Responsibilities:
• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, dependable, and maintain a professional appearance.
• Maintain a high level of confidentiality.
• Must safely perform work; maintain good housekeeping standards and ensure all aisles and pathways to fire exits are clear and free of clutter.
• Adheres to local, state, and federal laws and regulations.
Minimum Qualifications:
• A bachelor's degree in business administration, communication, or a related field is preferred.
• A minimum of three (3) years of professional experience focused on relationship building, a nonprofit fundraising or events setting is preferred. Excellent computer skills (proficient in Microsoft Office and CRM software).
• Ability to communicate, read, and write in English.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Must have a valid TX Driver's License.
Key Performance Indicators (KPI):
1. Top (30) target industries, companies, organizations and geographic areas identified in first sixty (60) days
2. Five (5) new corporate partners in the first year
3. Five (5) recurring corporate partners in the first year
4. Forty (40) corporate donations in the first year
5. Donor Strategy Development: Completion and approval of a comprehensive corporate donor cultivation and stewardship strategy plan in the first sixty (60) days
6. Solicitation Campaign Strategy: Development and documented test results of targeted donation solicitation campaigns in the ninety (90) days
7. Long-term Strategic Plan: Implementation of a long-term targeting strategy based on campaign test results in the first ninety (90) days
8. Partnerships and Acquisition: Development and 90% retention of new partnerships, donation acquisition partnerships, and completion of targeted donation goals in the first eighteen (18) months
Physical Requirements/Work Environment:
• Ability to sit, stand, bend, and reach.
• Ability to lift, push, pull up to 40 lbs.
• Able to spend most working hours at a computer.