Summary:Â
The Outreach and Navigation Manager provides strategic leadership for NOHN's outreach, community engagement, patient navigation, and social needs resource programs. As a key leader within a Federally Qualified Health Center (FQHC), this position develops and implements initiatives that improve access to care, reduce barriers to health services, strengthen community partnerships, and support fair access to healthcare resources for underserved and vulnerable populations.Â
The Outreach and Navigation Manager oversees community outreach efforts, Community Health Workers, Resource Navigators, and related programs designed to address social drivers of health and improve patient engagement. This role collaborates across departments and with community partners to ensure outreach and navigation services align with NOHN's mission, strategic priorities, quality initiatives, and population health goals.Â
The Manager serves as an ambassador for NOHN throughout the community, fostering meaningful partnerships that help improve health outcomes and strengthen access to comprehensive healthcare services throughout Clallam and Jefferson Counties.Â
Strategic LeadershipÂ
Develop, implement, and evaluate outreach, patient navigation, and community engagement strategies that support NOHN's mission, vision, strategic plan, and population health goals.Â
Provide leadership and oversight for outreach staff, Community Health Workers, Resource Navigators, and other assigned personnel.Â
Participate in strategic planning initiatives related to access, population health, social drivers of health, and community engagement.Â
Community Outreach and Partnership DevelopmentÂ
Develop and maintain collaborative relationships with healthcare organizations, social service agencies, schools, tribal partners, community-based organizations, businesses, local governments, and other stakeholders.Â
Represent NOHN at community meetings, coalitions, health fairs, outreach events, and regional initiatives.Â
Coordinate and oversee clinic-sponsored community events, including health fairs, prevention programs, and outreach activities.Â
Navigation and Social Drivers of Health ProgramsÂ
Oversee the development, implementation, and continuous improvement of navigation workflows, screening tools, referral processes, and resource coordination programs.Â
Ensure patients are connected to community resources that support housing stability, food security, transportation, utilities assistance, insurance enrollment, employment services, behavioral health support, and other essential needs.Â
Collaborate with clinical, behavioral health, care management, and quality teams to integrate navigation services into patient care workflows.Â
Access and Patient EngagementÂ
Develop initiatives that improve patient access to primary care, behavioral health, dental services, specialty care, and preventive health services.Â
Lead outreach efforts targeting preventive care, chronic disease management, health education, insurance enrollment, and patient retention.Â
Mobile Health and Community-Based ServicesÂ
Quality Improvement and ComplianceÂ
Ensure outreach and navigation programs comply with HRSA requirements, FQHC regulations, grant requirements, and organizational policies.Â
Develop and monitor performance indicators related to outreach, navigation, patient engagement, and community partnerships.Â
Staff Leadership and DevelopmentÂ
Recruit, train, mentor, coach, and evaluate assigned staff.Â
Collaboration and Relationship ManagementÂ
Other DutiesÂ
Qualifications:Â
EducationÂ
RequiredÂ
Bachelor's degree in Public Health, Healthcare Administration, Social Work, Human Services, Community Health, Business Administration, or a closely related field.Â
PreferredÂ
Master's degree in Healthcare Administration, Public Health, Business Administration, Social Work, or related field.Â
ExperienceÂ
RequiredÂ
Minimum of five (5) years of progressively responsible experience in healthcare, public health, community health, social services, care coordination, population health, community outreach, or related field.Â
PreferredÂ
Experience in an FQHC, Community Health Center, rural health setting, public health agency, or integrated healthcare environment.Â
Experience with social drivers of health programs, Community Health Workers, patient navigation, or population health programs.Â
Knowledge, Skills, and AbilitiesÂ
Core CompetenciesÂ
Physical RequirementsÂ
Frequent sitting, standing, walking, speaking, and listening.Â
Work EnvironmentÂ
NOHN ExpectationsÂ
All employees are expected to:Â
Benefits:Â
Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.Â
Equal Opportunity Employer:Â
NorthOlympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.Â