Description
BRIEF DESCRIPTION:
To direct police, fire, and EMS personnel in calls for service.
ORGANIZATIONAL RELATIONSHIPS:
1. Reports to: Director of Communications
2. Directs: None
3. Other: Deals with general public, public safety employees, and local officials.
GENERAL STATEMENT:
This is a responsible position for monitoring emergency radios, telephones, and TLETS II for pertinent information and dispatching appropriate personnel on calls.
Requirements
EXAMPLES OF WORK:
Maintain and monitor radio communications with public safety units on a constant basis.
Receive and direct telephone calls and dispense information and messages.
Answer emergency phones lines and obtain necessary information about complaints or emergencies.
Type, file, and maintain various dispatch logs, records, correspondence, notices, and complaints.
Monitor various public safety radio frequencies.
Direct appropriate emergency units on calls.
Receive and send information via TLETS II.
Receive and receipt monies for bonds, fines, and fees.
Provide general information to the public regarding laws, ordinances, impounded vehicles, and directions.
Receive telephone calls and visitors with professional courtesy, attentiveness, and concern.
Perform other such duties and activities as may be assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Ability to transmit radio communications in a clear, distinct, unemotional and impersonal tone of voice during routine or emergency conditions.
Ability to operate a calculator and a computer system.
Ability to type accurately.
Ability to interact with the general public and other departments.
Ability to maintain confidentiality.
Ability to follow instruction, safety practices, and standard operating procedures in performing assignments
Ability to conduct themselves within a set of values and accepted standards
CERTIFICATIONS AND LICENSES REQUIRED:
High School Diploma or equivalent
Applicable valid Texas Driver's License
Must be bondable
Must attend state required courses within one (1) year of employment