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Communication Manager Jobs in Raleigh, NC (NOW HIRING)

Net Commesh

Communications Coordinator

Raleigh, NC · On-site

Develop and implement communication strategies to enhance brand visibility. * Draft, edit, and publish content for various platforms including social media, websites, and newsletters. * Manage social ...

RS&H

Project Manager

Raleigh, NC

Additional responsibilities include client communication/management; managing subconsultants; supervising and mentoring roadway/highway staff; coordinating with discipline key task leaders and staff ...

Dlapiper

Communications Coordinator

Raleigh, NC · Hybrid

Summary As a Communications Coordinator, you will play an important role in promoting the firm ... Strong organizational skills and attention to detail, with the ability to manage multiple projects ...

RS&H

Project Manager

Raleigh, NC · On-site

Additional responsibilities include client communication/management; managing subconsultants; supervising and mentoring roadway/highway staff; coordinating with discipline key task leaders and staff ...

RS&H

Project Manager

Raleigh, NC · On-site

Additional responsibilities include client communication/management; managing subconsultants; supervising and mentoring roadway/highway staff; coordinating with discipline key task leaders and staff ...

Epic Games

Communications Director

Cary, NC · On-site

In this role you will lead proactive, reactive, and crisis management communications workstreams to shape and manage public, press, and player reputation globally. You will partner closely with the ...

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All JobsCommunication JobsCommunication Manager JobsCommunication Manager Jobs in Raleigh, NC

Communication Manager information

See Raleigh, NC salary details

$39.9K

$83.5K

$141.4K

How much do communication manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for communication manager in Raleigh, NC is $83,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $94,800.00 per year, depending on experience, location, and employer.

What does a Communication Manager do?

A Communication Manager is responsible for developing and implementing communication strategies to promote an organization's message, brand, and values. They oversee internal and external communications, manage media relations, create press releases, and ensure consistent messaging across all channels. Communication Managers also coordinate with other departments to support marketing initiatives and crisis communications. Their role is essential in shaping public perception and maintaining a positive image for the organization.

What are the key skills and qualifications needed to thrive as a Communication Manager, and why are they important?

To thrive as a Communication Manager, you need expertise in strategic communication, content creation, public relations, and typically a bachelor’s degree in communications or a related field. Familiarity with media monitoring tools, content management systems, and analytics platforms is usually required. Outstanding interpersonal skills, creativity, and crisis management abilities help differentiate top performers in this role. These skills are crucial for effectively shaping an organization’s public image, ensuring consistent messaging, and managing stakeholder relationships.

How does a Communication Manager typically collaborate with other departments within an organization?

Communication Managers frequently work cross-functionally, partnering with departments such as marketing, human resources, and executive leadership to ensure consistent messaging and support organizational goals. They may coordinate with HR on internal communications, work with marketing on brand messaging, and assist leadership with public statements or crisis communications. This collaboration requires strong interpersonal skills and the ability to tailor messages for different audiences. Being proactive and adaptable in managing multiple stakeholders is key to success in this role.
What are the most commonly searched types of Communication jobs in Raleigh, NC? The most popular types of Communication jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Communication Manager jobs? Cities near Raleigh, NC with the most Communication Manager job openings:
Communication Manager jobs near you
208029 / Senior Call Center Engineer

208029 / Senior Call Center Engineer

Procom Services

Durham, NC • On-site

$101K - $138K/yr

Other

Re-posted 16 hours ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

On behalf of our client, Procom Services is searching for Senior Call Center Engineer located in Durham, NC. 


Senior Call Center Engineer Job Details

Provide expert consultation in one or more areas for the design, development and implementation of Contact Center technology products and systems. Recognized as technical leader and resource for the enterprise contact center architecture. Resolve highly complex technical issues and conducts advanced research. Responsible for all internal activities and product development of contact center systems and applications. Demonstrate expertise in a variety of contact center and call center technologies, practices, and procedures. Provide consultation on complex projects and is considered to be a senior level contributor/specialist. Considered subject matter expert within the organization related to contact center environment and is recognized by these organizations as source of professional knowledge and experience concerning contact center application engineering.


  • Responsible for the design, development, and delivery of production contact center applications, systems, and products in a multi-platform and converged environment.
  • Develop standards for the enterprise contact center architecture.
  • Participate in the development of contact center technology strategies that conforms to IS enterprise architecture patterns and strategies.
  • Responsible for a full range of activities, related to development projects, support projects and new implementations in a lead role or as the primary subject matter expert.
  • Collaborate with business partners and designs contact center solutions that are aligned with business objectives.
  • Act as senior-level resource to the contact center engineering staff to ensure contact center technology standards and service delivery quality standards are adhered to by all staff.
  • Implement disaster recovery technology requirements that align with business continuity requirements and ensure all contact center initiatives have disaster recovery technologies or solutions included in the project scope and technical design.
  • Articulate contact center technology ideas, engineer solutions and facilitate team collaboration to move forward with proposals and recommendations to management for approval.
Qualifications

Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.

  • In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
  • Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, Genesys or Cisco telephony systems related to contact center applications are preferred.
  • Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory.
  • Experience with Cisco IP Contact Center (IPCC) and including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager a plus
  • Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus.
  • Detailed understanding of enterprise system interactions and integrations
  • Experience in Healthcare industry and compliance with State and Federal regulations including; HIPPA, DOI, COBIT, SOX is a plus.
  • Strong people skills and the ability to be resourceful, as well as to make concise, independent and defensible decisions in often high-pressure situations.
  • Assumes responsibility and accountability for successfully completing assignments; tasks and commitments; setting high standards of performance for self and others
  • Strong organizational skills which allow simultaneous completion of tasks and duties while aintaining the ability to coach and develop staff.
  • Proven ability to effectively communicate orally and in writing detailed and complex information to others that possess varying degrees of comprehension. Facilitation and presentation skills.
  • Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
Additional Information
  • Will consider remote workers

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