Commission Remote Noc Engineer Jobs (NOW HIRING)

About the Position Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $89,721.00 to $127,764.00, based on the candidate's qualifications and experience. WHO WE ARE The mission of the Department of Technology & Enterprise Business Solutions (TEBS) is to use information technology to: Enable our employees to provide quality services to our citizens and businesses Deliver information and services to citizens at work, at home, and in the community Increase the productivity of government and citizens

TEBS is a fully integrated enterprise in which all Montgomery County Government Departments and Offices can use reliable, accurate, and secure information to perform the government services and functions essential to the citizens of Montgomery County. WHO WE ARE LOOKING FOR Montgomery County is seeking a highly motivated individual to join our 24x7 Network Operations Center (NOC) serving Montgomery County Government Departments and County Agencies. Customers include Montgomery County Public Schools, Montgomery College, Washington Suburban Sanitation Commission, Washington Metropolitan Park & Planning Commission, and Housing Opportunities Commission.

Duties focus on the overall operation of the County's FiberNet, composed of over 600 miles of optical fiber, 1500 Cisco switches and routers, Aruba 802.11 access points, and all supporting infrastructure. Other network topologies include Passive Optical Network (PON) and Dense Wave Division Multiplexing (DWDM). The NOC Specialist will be responsible for monitoring network dashboards, analyzing problems, troubleshooting incidents, coordinating, and reporting all operational information regarding the enterprise network infrastructure to stakeholders and leadership

The successful applicant will serve as an on-duty and on-call technical resource to resolve complex network-related issues and support staff. What You'll Be Doing The Fibernet NOC operates 24x7, using a (3) three-shift schedule. NOC staff are expected to work any assigned shift.

To more fully develop relevant experience and technical skills, NOC staff may be expected to work periodically as field technicians. The county will provide all materials and equipment necessary to perform assigned duties. Roles and responsibilities may include: Maintain situational awareness, which includes monitoring and analyzing all network-related activity in the enterprise environment - up/down activity, bandwidth patterns, wireless health, hardware environmental sensors, routing, and firewall traffic.

Using the ticketing system to keep a record of events, troubleshooting efforts, customer requests, and providing hands-on diagnosis Providing front-line response to customer communications via email, phone, or Teams. The NOC will serve as the sole point of contact during off-hours and will communicate daily with customers, vendors, IT staff, and carriers. Administration of utilized software may include keeping a clean database of network equipment and resources to be monitored, ensuring devices are sending configuration files appropriately, and tracking resource management for inventory and projects.

Creating network diagrams and documentation as necessary to be used by the NOC or shared with customers and leadership. Staging hardware replacements, providing new configurations that match the latest Cisco and security recommendations, and performing software upgrades of Cisco network equipment and power supplies. Escalation of complex problems to senior staff and management Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training and probation period.

Work Schedule: This position may require occasional evening and weekend hours based on program needs. A criminal background (and credit history) check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. This position requires the ability to attend meetings or perform work at locations outside the office.

The individual selected for this position will be considered an Essential Employee. Essential employees must report to work during a period of general emergency or liberal leave. Minimum Qualifications EXPERIENCE: Three (3) years of professional experience in the information technology field in such areas as programming, systems analysis, and data/telecommunications, depending on the duties of the position.

EDUCATION: Graduated from an accredited college or university with a bachelor's degree in computer science or equivalent work experience. EQUIVALENCY: An equivalent combination of education and experience may be substituted. Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: Three (3) years of experience providing customer-facing network support in an enterprise environment consisting primarily of Cisco equipment Two (2) years of experience with SolarWinds network monitoring system.

One (1) year of experience supporting Adtran DWDM technologies. One (1) year of experience supporting Tellabs PON technologies. Strong experience using SolarWinds.

Experience with Statseeker is also a valuable plus. The ideal candidate will utilize these tools for environmental notifications, monitoring up/down activity, asset management, and configuration repository maintenance. Candidates should be familiar with administering these platforms or working closely with an administrator to develop tasks and custom alerts.

Identifying customer and contact information based on environmental activity, issuing initial communications, and engaging customers in joint troubleshooting calls when necessary. Responding to phone calls and emails while creating tickets accurately. Providing clear and concise activity summaries to customers and leadership.

Direct experience working with Aruba wireless technologies, supporting both public connectivity and 802.1x environments. Experience using AirWave for monitoring and supporting Aruba systems is a strong plus. Additional preference will be given to candidates with knowledge of point-to-point applications, radio frequency troubleshooting, or experience working with Siklu meshed radios

Experience supporting both PON and DWDM environments, with a strong preference for those familiar with Tellabs and Adtran technologies, as these are our primary vendors. Our team utilizes Panorama to support Tellabs systems and Mosaic to support DWDM operations. Applicant experience should include managing whole-site or multi-site topologies, along with a brief description of each environment they have supported.

Hands-on experience providing direct network support without relying on escalations to engineers or vendors. The candidate should be able to log into Cisco network equipment, review syslogs and interface statistics, identify potential misconfigurations that could impact customers, and clearly communicate findings and recommended fixes to those customers. IMPORTANT INFORMATION The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position.

This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law.

Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability

For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status.

Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code.

Additional information about outside employment can be obtained from the Ethics Commission website.