Job Summary:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support III team member, you will ensure the operational stability and performance of production application flows, troubleshoot service interruptions, and maintain the firm's systems for optimal availability.
Responsibilities:
• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualifications:
Required:
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience with an IBM zSeries Mainframe environment.
• Knowledge of z/OS, JCL, TSO/ISPF
• Proficient usage and knowledge of DB2/Adabas and VSAM & utilities
• Knowledge of CONTROLM/CA7/Autosys scheduling and batch delivery
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Basic knowledge of application development and its lifecycle
• Incident management from triage to root cause resolution.
Preferred:
• Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services
• Previous exposure to application support
• DYL280/SAS/EZYTRIEVE
• Unix/Linux/Windows Distributed Application Support
• AWS cloud experience
• Experience managing projects and migrations
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.