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Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.
As a Product Delivery Associate in Portfolio Strategy and Automation, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Design and maintain automated test scripts for complex applications using Selenium WebDriver with Java and Cucumber
• Improve and optimize existing Java-based automation frameworks to increase scalability, maintainability, and reliability
• Translate requirements into reusable test cases and Cucumber feature files for user interface and service-level testing
• Execute automated and manual tests, analyze results, and drive defect triage, tracking, and closure
• Collaborate with developers, analysts, and testing teammates to deliver high-quality releases
• Review automation code and framework updates and provide clear, constructive feedback
• Integrate automated tests into continuous integration and delivery pipelines to support repeatable, reliable releases

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• 3 + years of experience in software testing with a strong focus on test automation
• Demonstrated experience building and maintaining automated test suites using Selenium WebDriver with Java and Cucumber
• Proficiency in Java for automation, including experience with unit testing frameworks (such as TestNG or JUnit)
• Experience with build tools used for Java automation (such as Maven or Gradle)
• Experience using defect tracking tools (such as Jira)
• Experience using automation pipeline tools (such as Jenkins or GitLab)

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes
• Experience supporting more than one CCB Operations Function/Line of Business
• Experience designing and maintaining Java-based automation frameworks, including page object model and data-driven approaches
• Working knowledge of database validation using structured query language
• Understanding of software architecture concepts and system integration points
• Strong communication skills for partnering across teams and sharing test outcomes
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Full Time in office role
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.