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Commission Inbound Call Center Jobs in Silver Spring, MD

Addison Group

Call Center Specialist

Tysons Corner, VA · On-site

$24 - $25/hr

Dispute Resolution Specialist (Call Center Specialist) Industry: Nonprofit / Consumer Services ... Respond to inbound customer inquiries in a high-volume contact center environment * Explain program ...

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

Window Nation

Call Center Team Lead

Fulton, MD · On-site

$53K - $57K/yr

Manage the flow of all inbound and outbound calls * Schedule and manage appointment availability in all markets * Create awareness and accountability of all Call Center Agent performance * Make ...

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All JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Silver Spring, MD

Commission Inbound Call Center information

See Silver Spring, MD salary details

$13

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for commission inbound call center in Silver Spring, MD is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $18.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Commission Inbound Call Center Representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is the highest paying call center job?

In a call center, roles such as senior customer service managers, team leads, or specialized sales positions tend to have higher salaries. Positions that require advanced skills, certifications, or experience in sales or technical support generally offer higher pay compared to entry-level roles.

What are commission inbound call center jobs?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

Are commission-based sales jobs worth it?

Commission-based sales jobs, such as those in inbound call centers, can be financially rewarding for individuals with strong sales skills and the ability to handle rejection. However, income can be inconsistent and depends on sales performance, making it important to consider personal motivation and the commission structure before pursuing such roles.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What job makes $10,000 a month without a degree?

A commission inbound call center agent can potentially earn $10,000 a month through high sales volume and commission-based pay structures. Success in this role depends on strong communication skills, product knowledge, and the ability to close sales, often without requiring a formal degree.

What is an inbound call center job?

An inbound call center job involves handling incoming calls from customers or clients to provide support, answer questions, or process transactions. Employees in this role typically need good communication skills, patience, and familiarity with call center software. The job often requires working in a team environment and may involve shift work or training in customer service techniques.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Silver Spring, MD? The most popular types of Inbound Call Center jobs in Silver Spring, MD are:
What are popular job titles related to Commission Inbound Call Center jobs in Silver Spring, MD? For Commission Inbound Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Silver Spring, MD look for? The top searched job categories for Commission Inbound Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Commission Inbound Call Center jobs? Cities near Silver Spring, MD with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Call Center Specialist

Call Center Specialist

Addison Group

Tysons Corner, VA • On-site

$24 - $25/hr

Other

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Job Title: Dispute Resolution Specialist (Call Center Specialist)

Industry: Nonprofit / Consumer Services / Dispute Resolution

Location: McLean, VA

Assignment Type: Contract-to-Hire | Long-term contract with potential for permanent conversion after training completion

Pay: $24.00–$25.00/hour

Work Schedule: Monday–Friday | 9:00 AM – 6:00 PM EST

Hybrid schedule after training: 2 days onsite / 3 days remote

Initial training period will be fully onsite for approximately 3–6 weeks

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a respected organization seeking customer-focused professionals to join their dispute resolution operations team. This organization supports consumers through structured resolution programs and provides a collaborative environment with opportunities for long-term growth and advancement.

Job Description:

Our client is seeking a professional and detail-oriented Customer Service Representative to support consumers through dispute and claims processes. This individual will serve as a primary point of contact for inbound inquiries, explain program procedures, and assist customers with documentation and claim submissions. The ideal candidate will have prior experience in fast-paced contact center environments and demonstrate strong communication and problem-solving abilities.

Key Responsibilities:

  • Respond to inbound customer inquiries in a high-volume contact center environment
  • Explain program procedures, eligibility requirements, and claim processes
  • Assist customers with submitting claims online and over the phone
  • Maintain accurate documentation within internal systems
  • Escalate complex or sensitive matters appropriately
  • Deliver professional, empathetic, and solution-oriented customer support
  • Support outreach initiatives and operational projects as assigned
  • Learn and apply industry-specific regulations and procedures

Qualifications:

  • Bachelor’s degree required
  • 4+ years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM or contact center platforms such as RingCentral or similar systems
  • Previous experience supporting Fortune 500 or enterprise-level organizations preferred
  • Strong written and verbal communication skills
  • Excellent customer service, problem-solving, and multitasking abilities
  • Comfortable navigating web-based platforms and customer support applications
  • Demonstrated career progression within prior customer service roles

Additional Details:

  • Structured training and onboarding provided
  • Opportunity for advancement into higher-level dispute resolution/case management responsibilities
  • Start date targeted for June/July 2026
  • Team-oriented and fast-paced work environment
  • Video interview process with hiring leadership team

Perks:

  • Hybrid flexibility after training period
  • Long-term career growth opportunity
  • Collaborative and supportive team environment
  • Exposure to dispute resolution and case management operations
  • Professional development and advancement potential

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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