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Commission Inbound Call Center Jobs in Edmonton, AB

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Commission Inbound Call Center information

See Edmonton, AB salary details

$9

$20

$46

How much do commission inbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for commission inbound call center in Edmonton, AB is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $20.43 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Edmonton, AB?

The most popular types of Inbound Call Center jobs in Edmonton, AB are:

What are popular job titles related to Commission Inbound Call Center jobs in Edmonton, AB?

For Commission Inbound Call Center jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Edmonton, AB look for?

The top searched job categories for Commission Inbound Call Center jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Commission Inbound Call Center jobs?

Cities near Edmonton, AB with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Collections Officer

Commercial Credit Adjusters Ltd

Edmonton, AB • On-site

Full-time

Re-posted 23 days ago

Key responsibilities

  • Speak with consumers to discuss missed payments and negotiate payment arrangements.

  • Document calls accurately and manage each account within policy and compliance standards.

  • Serve as the contact for assigned accounts, providing support and guidance through financial challenges.

Job description

At CCA, we’re redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions—not just chasing payments.


If you believe compassion matters, especially when someone’s going through a tough time in their lives, this role offers a chance to make a meaningful impact. You’ll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.


Our downtown Edmonton office is ready to welcome new team members.


What the Role Involves

As a Collections Officer, you will:      

  • Speak with consumers who’ve missed payments—some recently, some long-term
  • Establish contact through inbound and outbound calls
  • Work within clear policy and process to offer fair and firm solutions
  • Negotiate payment arrangements in accordance with client and company guidelines
  • Investigate and advise on payment plans and settlement options
  • Serve as the contact/liaison for your assigned account portfolio
  • Document calls accurately and meet compliance standards
  • Manage each call with confidence, an empathetic ear, and clear boundaries
  • Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.


What You Bring

We’re looking for individuals who are:


  • Strong communicators with excellent verbal and written skills
  • Skilled in negotiation and conflict resolution
  • Self-motivated, goal-oriented, and detail-focused
  • Ethical and professional in all interactions
  • Comfortable working independently and in a fast-paced team environment
  • Proficient with computers and able to communicate effectively in English


Experience in collections, customer service, or call centres is a bonus but not required. If you're eager to learn, grow, and make a difference, we’d love to hear from you.

How We Support You

We know this work can be challenging, so we’ve built a workplace that supports your success and well-being, professionally and personally. Here’s what you’ll find at CCA:


  • Paid training and licensing to help you feel confident and prepared from day one
  • Full-time hours:
    • Monday - Thursday: 8:00 AM to 4:30 PM
    • Friday: 8:00 AM - 3:30 PM
    • 1 evening shift per week from 11:30 AM - 8:00 PM (you choose what day works best!)
    • 1 Saturday shift per month: 8:00 AM - 12:00 PM
  • Competitive commission structure that rewards your performance fairly
  • Group benefit plan to support your health and peace of mind
  • Secure downtown location that’s convenient and accessible
  • Friendly, inclusive, and supportive team culture we’re here to help each other succeed
  • Opportunities for growth and development, whether you’re building a long-term career or gaining valuable experience
  • Hands-on learning in credit reporting, credit repair, and personal budgeting
  • Team leaders who understand the job and are committed to helping you thrive
  • Clear tools and frameworks that guide your decisions and keep things consistent


We believe in treating our team members with the same respect and care we offer to our clients. When you join CCA, you’re not just starting a job—you’re joining a team that values your voice, your growth, and your well-being.


Conditions of Employment

  • To meet provincial licensing requirements, you must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
  • Be available for full-time work.
  • Criminal Record Check is required for successful candidates.


Our Story

Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca