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Commission Inbound Call Center Jobs in Detroit, MI

Birdi

Patient Care Coordinator

Plymouth, MI · On-site

$16.75 - $22/hr

Customer service and/or inbound call center experience. * Strong verbal and written communication skills. * Ability to independently research, troubleshoot, and resolve issues. * Exceptional ...

Sedgwick

Care Team Representative

Southfield, MI · On-site

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written communication skills * PC literate, including Microsoft Office products, Windows environment * Must meet ...

York Risk Services

Care Team Representative

Southfield, MI · On-site

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written communication skills * PC literate, including Microsoft Office products, Windows environment * Must meet ...

Sedgwick

Care Team Representative

Southfield, MI · On-site

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written communication skills * PC literate, including Microsoft Office products, Windows environment * Must meet ...

Sedgwick

Care Team Representative

Southfield, MI · On-site

$14.25 - $18.25/hr

Inbound call center experience preferred. Skills & Knowledge * Excellent verbal and written communication skills * PC literate, including Microsoft Office products, Windows environment * Must meet ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Detroit, MI

Commission Inbound Call Center information

See Detroit, MI salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for commission inbound call center in Detroit, MI is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Detroit, MI?

The most popular types of Inbound Call Center jobs in Detroit, MI are:

What are popular job titles related to Commission Inbound Call Center jobs in Detroit, MI?

For Commission Inbound Call Center jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Detroit, MI look for?

The top searched job categories for Commission Inbound Call Center jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Commission Inbound Call Center jobs?

Cities near Detroit, MI with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Detroit, MI as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,689 per year, or $17.2 per hour.

Customer Service Representative Manager

C&C Heating & Air Conditioning

Roseville, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description


Call Center Manager
Are you a strategic leader who thrives in a fast-paced environment? Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision? Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values you!
Who We Are
We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offer ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.
Location: Roseville, MI
 
What We Offer:
  • Competitive pay, starting at $25/hr. (Depending on skills and experience)
  • Medical, dental & vision
  • 401(k), with employer match
  • Paid training and education

The Role
Manage staff that books and schedules service calls and do whatever is necessary to achieve department booked call and sales goals
Responsibilities
  • Generate an inbound and outbound call schedule to boost sales
  • Supervise and train staff on how to convert calls into booked service appointments
  • Manage dispatch to ensure the right technicians are matched to every job
  • Author and refine call scripts so they’re clear, compelling and result in more appointments
  • Get potential customers excited about the company and encourage them to spread the word
  • Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls
  • Become an expert in your market, know the customers’ needs and how best to engage them
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably
  • Formalize a coaching and training platform that’s cost effective and measurable
  • Show employees how their individual contributions matter to the company’s success
  • Coach employees on how to build trust and demonstrate empathy with customers
  • Regularly present reports to Operations Manager in an easy-to-understand format
  • Ensure sufficient staffing to match the business demand and seasonal spikes
  • Routinely check the status of Call Center Representatives to ensure staff is available to answer incoming calls
  • Continuously matter the Call Center during all open business hours
  • Participate in manager on-call schedule
  • Conduct weekly one-on-ones with Call Center Representatives
  • Attend company Daily Huddle
  • Attend company weekly Level 10 Meetings
  • Attend weekly one-on-one with Operations Manager
  • Any other duties as assigned by Operations Manager

Competencies for Success
  • You have a minimum of 2 years of call center management experience
  • Proven track record in customer service, ideally in management
  • Patient, diplomatic leader who understands how to diffuse conflict and convey empathy
  • Ability to inspire and lead others to attain company goals
  • IT competent, specifically Microsoft Office. ServiceTitan is a plus!
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Professional presentation and public speaking ability
  • Personality that blends well with a fast-paced, goal-driven environment

 

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