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Home Based Inbound Call Center Jobs in Detroit, MI

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

Part-Time Call Center AgentCompany: Clementine Answers l Location: Roseville, MI (In-Office)Pay ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Birdi

Patient Care Representative

Plymouth, MI · On-site

$16.25 - $20/hr

Customer service or inbound call center experience * Appropriate industry experience, preferably in ... May include a call center or home-based environment, with exposure to excessive noise with minimal ...

Healthcare Support Staffing

Customer Service Rep

Troy, MI · On-site

$12 - $13/hr

Working with the inbound call center taking calls from members and providers from 3 state plans to ... based on relevant experience Additional Information Interested in being considered? If you are ...

Clementine

Part-Time Call Center Agent

Roseville, MI · On-site

$18/hr

Part-Time Call Center Agent Company: Clementine Answers l Location: Roseville, MI (In-Office) Pay ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Detroit, MI

Home Based Inbound Call Center information

See Detroit, MI salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for home based inbound call center in Detroit, MI is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Detroit, MI?

The most popular types of Inbound Call Center jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Home Based Inbound Call Center jobs?

Cities near Detroit, MI with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $35,689 per year, or $17.2 per hour.

Call Center Representative

Thornton and Grooms

Farmington Hills, MI • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

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Job description

Customer Service Representative

Are you friendly, fast-paced, and passionate about creating a great customer experience? We’re looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.

Big Task

Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team’s scheduling success.

What You’ll Do

  • Handle inbound calls, outbound calls, chats, and online leads
  • Book appointments efficiently using the 3-day board
  • Deliver consistent service using the Six Steps of a Call
  • Support Home Care Club members with scheduling and renewals
  • Complete follow-up calls and administrative tasks as needed

KPIs

  • Raw inbound call booking rate of 37%+
  • Average handle time between 3–4.5 minutes
  • Quality score of 80%+
  • Minimum of 35 inbound touches per day

Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

What You Bring

2–3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Company Description

Thornton & Grooms is Trusted and guaranteed. We’ve been privately owned since 1937. Each day, over 200 customers invite us into their homes to help solve their plumbing, HVAC, drain, and Electrical problems and educate them on solutions. Our thousands of maintenance plan members provide steady work year-round.

https://thorntonandgrooms.com/