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Commission Inbound Call Center Jobs in Baltimore, MD

Window Nation

Senior Call Center Agent

Fulton, MD

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Demonstrate subject matter expertise with Call Center Policy and Procedure. * Exercise judgment and ...

Window Nation

Senior Call Center Agent

Fulton, MD

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Demonstrate subject matter expertise with Call Center Policy and Procedure. * Exercise judgment and ...

Window Nation

Senior Call Center Agent

Fulton, MD ยท On-site

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Demonstrate subject matter expertise with Call Center Policy and Procedure. * Exercise judgment and ...

Window Nation

Senior Call Center Agent

Fulton, MD ยท On-site

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Demonstrate subject matter expertise with Call Center Policy and Procedure. * Exercise judgment and ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Baltimore, MD

Commission Inbound Call Center information

See Baltimore, MD salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for commission inbound call center in Baltimore, MD is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Baltimore, MD?

The most popular types of Inbound Call Center jobs in Baltimore, MD are:

What are popular job titles related to Commission Inbound Call Center jobs in Baltimore, MD?

For Commission Inbound Call Center jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Baltimore, MD look for?

The top searched job categories for Commission Inbound Call Center jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Commission Inbound Call Center jobs?

Cities near Baltimore, MD with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Account Service Representative I/II (Call Center) - Inbound

MECU

Baltimore, MD โ€ข On-site

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

DEPARTMENT SHIFT
Monday - Friday: 3rd shift 10:10am -7pm
Rotating Saturdays (mandatory): 9:00 AM - 1:00 PM
MECU CREDIT UNION
MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.
MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I.
This is a full-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment.
POSITION SUMMARY
Account Services Representative I
Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills.
Account Services Representative II
With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills.
POSITION-SPECIFIC COMPETENCIES
Member (Coworker) Service
Develops positive relationships by listening carefully and respectfully. Makes and fulfills commitments to resolve member/coworkers issues. Demonstrates sensitivity to the member's/coworker's sense of urgency. Follows up to ensure that members/coworkers are satisfied with both the process and the outcome.
Routine Account-Related Inquires
Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations.
Member Issue Resolution
Research and resolve member problems, acting as the member liaison between other departments when necessary.
Products/Service Knowledge
Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Utilizes knowledge to meet member needs and gain a competitive advantage.
Cross-Sell Products
Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.
Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.
EDUCATION
  • High School Diploma (general studies) ๏ฟฝ Required
  • General Education Degree (GED) ๏ฟฝ In Lieu of H.S. Diploma

EXPERIENCE
  • ASR I ๏ฟฝ Twelve (12) months Call Center ๏ฟฝ Required
  • ASR I ๏ฟฝ One (1) year Member/Customer Service ๏ฟฝ Required
  • ASR II ๏ฟฝ Eighteen (18) months Call Center ๏ฟฝ Required
  • ASR II ๏ฟฝ One (1) year Member/Customer Service ๏ฟฝ Required

QUALIFICATIONS
  • Strong computer application skills.
  • Strong oral/written communication skills.
  • Must be results oriented.
  • Quick learner and motivated to be a consistent performer.
  • Attendance and punctuality are a must.

COMPENSATION
Salary Range per hour, depending on experience and qualifications
  • Account Services Representative I - $20.00- $21.59
  • Account Services Representative II - $21.00- $24.13

BENEFITS at MECU CREDIT UNION
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
  • Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
  • 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
  • Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
  • Tuition Assistance: Continue your education and professional development with our tuition assistance program.
  • Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
  • Parking Discounts: Enjoy discounted parking to make commuting easier.
  • Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
  • Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.
PHYSICAL DEMANDS
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

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