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Commission Inbound Call Center Jobs in Baltimore, MD

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Baltimore, MD

Commission Inbound Call Center information

See Baltimore, MD salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for commission inbound call center in Baltimore, MD is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Baltimore, MD? The most popular types of Inbound Call Center jobs in Baltimore, MD are:
What are popular job titles related to Commission Inbound Call Center jobs in Baltimore, MD? For Commission Inbound Call Center jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Baltimore, MD look for? The top searched job categories for Commission Inbound Call Center jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Commission Inbound Call Center jobs? Cities near Baltimore, MD with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you

Call Center Sales Representative

Mariner Finance

Nottingham, MD • On-site

$18 - $23/hr

Full-time

Re-posted 17 days ago

Mariner Finance rating

7.5

Company rating: 7.5 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

114th of 150 rated financial services

Job description

Base Salary Range
USD $18.00 - USD $23.00 /Hr.
Join Mariner Finance!
Base + Incentive:
This role is eligible for a competitive monthly incentive based on individual and company performance.
The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.
Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community's consumer finance companies of choice.
Benefits:
For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/
Job Details
In this role, you will...
Support branch operations by learning critical functions of consumer finance and demonstrating proficiency by meeting established KPI targets and goals. Answer inquiries from and provide solutions to potential and current customers, such as taking a payment, re-directing a call to the closest branch, or taking a loan application. Communicate with customers mainly by phone, but may also communicate via e-mail, web chat, or social media. Be the ultimate customer satisfaction champion who is empowered to maintain Mariner's exceptional customer satisfaction levels.
Responsibilities and Duties:
  • Handle inbound customer calls; quickly analyze customer situations and provide the most appropriate solutions, ensuring customer satisfaction and respect for customers' time.
  • When applicable, triage customers to appropriate branches. Convey the customer's situation and, if needed, provide solutions for how to resolve.
  • Provide exceptional customer service by proactively solving problems and conducting productive sales discussions, yielding successful results.
  • Analyze and identify customers' questions, needs, or desires in order to recommend the appropriate product or service.
  • Utilize company software systems to perform various transactions on accounts such as payment processing and loan application intakes and research customer inquiries to loan and application status.
  • Develop thorough understanding of available products to be able to present loan solutions and all available sales products based on the customer's needs.
  • Analyze credit & financial information for current and potential customers. Process credit loan applications, including closing and funding loans in applicably licensed states.
  • Achieve consistent results by meeting or exceeding expected individual and team KPIs related to customer service goals and the sale of company products and services.
  • Effectively manage simultaneous interactions with customers. Communicate effectively and accurately, and conduct follow-ups in a timely manner.
  • Document incoming inquires as a resource for future reference.
  • Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Collaborate with senior team members when necessary to address and resolve complex issues or customer complaints.
  • Collect and provide feedback to internal departments to help improve sales, marketing, and business processes as requested.
  • May perform additional functions depending on market demand and department staffing in order to provide consistent quality customer service.

Required Qualifications:
  • High school diploma or equivalent.
  • Minimum of one (1) year of experience in a customer service or sales position.
  • Capable of utilizing and comprehending a call center telephone system, ensuring adherence to appropriate protocols.
  • Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers and all levels of company staff.
  • Proficiency in Microsoft Office Suite with the ability to learn financial services programs.
  • Passion for providing excellent customer service with a pleasant, professional, customer-focused attitude.
  • Ability to adapt and adjust communication approaches to connect with and understand the needs of wide-ranging personalities.
  • Strong problem-solving and skills and the ability to think quickly and react calmly under pressure or demanding circumstances.
  • Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.

Preferred Qualifications:
  • Bachelor's degree in Business Administration, Management, Finance, or related field.

Hours of Work:
Full-time, 40 hours a week during Monday - Friday 8:00 AM - 8:00 PM.
Work hours will depend on the business hours of the time zone serviced.
Saturday hours required seasonally and as business needs require
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
EEO:
Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.
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