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Commission Inbound Call Center Jobs in Baltimore, MD

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Commission Inbound Call Center information

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$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for commission inbound call center in Baltimore, MD is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Baltimore, MD?

The most popular types of Inbound Call Center jobs in Baltimore, MD are:

What are popular job titles related to Commission Inbound Call Center jobs in Baltimore, MD?

For Commission Inbound Call Center jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Baltimore, MD look for?

The top searched job categories for Commission Inbound Call Center jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Commission Inbound Call Center jobs?

Cities near Baltimore, MD with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Call Center Representative (Chesapeake Specialty Care)

University of Maryland Faculty Physicians

Baltimore, MD • On-site

$39K - $59K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Call Center Representative at our ENT office will be responsible for providing exceptional customer service and support for patients and staff through inbound and outbound phone calls. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.

ESSENTIAL FUNCTIONS 

  • Perform on-going customer service/patient care: Answer multi-line telephone professionally and with a “smile” ready to serve either patients or other staff. 
  • Make patients feel comfortable, at ease and welcomed to the practice. 
  • 3. Be professional and courteous to patients, visitors and/or co-workers, always treating them with dignity and respect. 
  • 4. Schedule all type of appointments over the telephone accurately and efficiently. 
  • 5. Understand the schedule templates for all providers in all departments. 
  • 6. Input patient demographic information accurately and completely

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

Education and/or experience

  • High school diploma or GED required.
  • Minimum one (1) year of customer service, call center, medical office, or healthcare
    experience preferred.
  •  Previous appointment scheduling experience preferred.
  • Knowledge of medical terminology preferred.
  •  Proficiency in Microsoft Office and electronic medical record (EMR) systems.
  •  Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  •  Ability to manage multiple tasks in a fast-paced environment.
  •  Ability to maintain confidentiality and comply with HIPAA requirements.
  •  Reliable attendance and punctuality required.

Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.  

University of Maryland Faculty Physicians logo

About University of Maryland Faculty Physicians

Sourced by ZipRecruiter

University of Maryland Faculty Physicians, Inc. is made up of more than 1,000 faculty members from the University of Maryland School of Medicine. Our providers conduct cutting-edge research and clinical trials, and offer care in more than 40 medical specialties. With offices located all across Maryland, as well as access to services from one of the nation's leading academic medical centers, patients can receive the highest-quality care and latest treatment options available, right in their neighborhood.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1983

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