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Commission Inbound Call Center Jobs in Baltimore, MD

Turn2Partners

Customer Service Representative

MD · On-site

$25 - $35/hr

Core Tech & Skills: • At least one year of call center or customer service experience • High-volume inbound call handling • Clear and professional phone communication • Accurate data entry ...

Serco

Call Center Rep - Temporary

Annapolis, MD · On-site

$15.75 - $19.75/hr

As a Call Center Representative, you can expect to ... Receive inbound participant phone calls and provide appropriate customer service support in ...

Comcast

Customer Care Manager -- Service

Laurel, MD

$71K - $107K/yr

Manage inbound call center performance, staffing, and coverage schedules. * Ensure appropriate ... Most sales positions are eligible for a Commission under the terms of an applicable plan, while ...

Comcast

Customer Care Manager -- Service

Laurel, MD · On-site

$71K - $107K/yr

Manage inbound call center performance, staffing, and coverage schedules. * Ensure appropriate ... Most sales positions are eligible for a Commission under the terms of an applicable plan, while ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Baltimore, MD

Commission Inbound Call Center information

See Baltimore, MD salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for commission inbound call center in Baltimore, MD is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Baltimore, MD? The most popular types of Inbound Call Center jobs in Baltimore, MD are:
What are popular job titles related to Commission Inbound Call Center jobs in Baltimore, MD? For Commission Inbound Call Center jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Baltimore, MD look for? The top searched job categories for Commission Inbound Call Center jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Commission Inbound Call Center jobs? Cities near Baltimore, MD with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you

Antwerpen Toyota Service Call Center

Antwerpen Clarksville Autopark

Clarksville, MD • On-site

$15 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Join the Antwerpen Toyota Service Call Center team at Antwerpen Clarksville Autopark as a dedicated customer service representative. In this role, you will be the first point of contact for customers seeking service appointments, providing exceptional support and ensuring a positive experience for all clients. You will manage inbound calls, schedule service appointments, and address customer inquiries with professionalism and efficiency.

Responsibilities
  • Answer incoming service calls promptly and courteously.
  • Schedule and confirm service appointments for customers.
  • Provide accurate information regarding services, pricing, and availability.
  • Maintain detailed and organized records of customer interactions.
  • Collaborate with service technicians and management to ensure smooth workflow.
  • Handle customer concerns and escalate issues when necessary.
Requirements
  • High school diploma or equivalent.
  • Excellent verbal communication and customer service skills.
  • Ability to multi-task and manage time effectively.
  • Basic computer skills and familiarity with scheduling software.
  • Positive attitude and problem-solving abilities.
  • Previous experience in a call center or automotive service environment is a plus.
Benefits
  • Competitive compensation of $15.00 - $22.00 per hour, paid bi-weekly.
  • Opportunities for career advancement within the company.
  • Supportive and team-oriented work environment.
  • Employee discounts on vehicle services and parts.
  • Comprehensive training and development programs.
  • Medical, Dental, Vision, Disability insurance and more
  • 401(k) Plan
  • Paid sick days available upon hire
  • Paid vacation after 1 year
About the Company

Antwerpen Clarksville Autopark is a reputable automotive dealership located in Clarksville, MD, dedicated to providing outstanding service to our customers. Our Antwerpen Toyota Service Call Center plays a key role in maintaining our commitment to excellence by delivering seamless customer support and service scheduling. Join our team and be part of a company that values quality, integrity, and community.

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