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Commission Inbound Call Center Jobs in Baltimore, MD

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf ...

Solar Energy World

Be Seen First

Call Center Manager / Customer Care Manager - Residential Solar

Laurel, MD · On-site

$80K - $95K/yr

... Center) operation supporting residential solar and battery customers. This role leads a team of ... This position oversees inbound call operations, workforce management, customer case ownership ...

New

AbsoluteCARE Inc

Call Center Support Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

Preference of being local to an Absolutecare Care Center location Job Summary The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound ...

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Preference of being local to an Absolutecare Care Center location Job Summary The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Baltimore, MD

Commission Inbound Call Center information

See Baltimore, MD salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for commission inbound call center in Baltimore, MD is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Baltimore, MD? The most popular types of Inbound Call Center jobs in Baltimore, MD are:
What are popular job titles related to Commission Inbound Call Center jobs in Baltimore, MD? For Commission Inbound Call Center jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Baltimore, MD look for? The top searched job categories for Commission Inbound Call Center jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Commission Inbound Call Center jobs? Cities near Baltimore, MD with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you

Customer Service Call Center Agent

VECra Inc.

Lanham, MD • On-site

$18.50/hr

Full-time

Medical, Dental, PTO

Re-posted 21 days ago

Job description

Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote
Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:
  • Vigilant Efficient Collaborative Responsive Accurate (VECRA)

Job Description
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.
Key Responsibilities
  • Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
  • Track and document all inquiries using the designated systems.
  • Complete tasks according to established guidelines and quality assurance metrics.
  • Assist consumers with changes to their applications and reset passwords for self-service.
  • Check application status and verify coverage effectiveness.
  • Escalate calls or issues to appropriate staff when needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.

Qualifications & Required Skills
  • Must be a Maryland Resident.
  • 3+ years of call center experience.
  • Experience with high inbound call volumes and meeting/exceeding performance metrics.
  • Fast learner with the ability to work independently.
  • Strong multitasking and computer skills.
  • Excellent listening skills with the ability to understand, not just respond.
  • Punctual and self-reliant.

Education
  • High School Diploma or GED required.

Other Details
  • Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
  • Salary: $18.50/hour
  • Location: Remote
  • Travel: No

Benefits
VECRA offers a competitive benefits package for full-time employees, including:
  • Paid holidays
  • Paid time off
  • Medical and dental coverage

Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.

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