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Commission Inbound Call Center Jobs in Connecticut

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Commission Inbound Call Center information

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How much do commission inbound call center jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for commission inbound call center in Connecticut is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Commission Inbound Call Center Representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is the highest paying call center job?

In a call center, roles such as senior customer service managers, team leads, or specialized sales positions tend to have higher salaries. Positions that require advanced skills, certifications, or experience in sales or technical support generally offer higher pay compared to entry-level roles.

What are commission inbound call center jobs?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What jobs pay 4000 a week without a degree?

A commission inbound call center representative can potentially earn $4,000 or more weekly through commission-based pay, especially with high sales volume or performance bonuses. Success in such roles often depends on strong communication skills, product knowledge, and the ability to handle high call volumes, with some positions offering flexible schedules and remote work options.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

Is a $100 commission job worth it?

A commission inbound call center job can be worth it if the commission rate and sales volume lead to competitive earnings, but total income varies based on performance and product demand. Such roles often require strong communication skills and persistence, and income may fluctuate month to month. Evaluating the commission structure and your ability to meet sales targets is essential to determine if the job is financially worthwhile.

How can I make $2000 a week working from home?

A Commission Inbound Call Center representative can potentially earn $2000 a week by handling high call volumes, upselling products, and working during peak hours. Success depends on commission rates, sales skills, and the number of qualified calls handled, often requiring strong communication skills and product knowledge.
What are the most commonly searched types of Inbound Call Center jobs in Connecticut? The most popular types of Inbound Call Center jobs in Connecticut are:
What are popular job titles related to Commission Inbound Call Center jobs in Connecticut? For Commission Inbound Call Center jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Connecticut look for? The top searched job categories for Commission Inbound Call Center jobs in Connecticut are:
What cities in Connecticut are hiring for Commission Inbound Call Center jobs? Cities in Connecticut with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Fraud Support Associate (Inbound Call Center Agent) - Hybrid

Fraud Support Associate (Inbound Call Center Agent) - Hybrid

M&T Bank

Bridgeport, CT • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

76th of 149 rated banks

Job description

Overview:
As a Fraud Support Associate, you are the first line of defense protecting our customers' finances and personal information. You'll work in a fast-paced call center environment handling debit, credit, and digital transactions that have been flagged by our fraud detection systems. Every call matters - customers are calling because something isn't working, something feels wrong, or fraud has already occurred. This is a high-volume, inbound-only role where you'll balance customer service, investigative thinking, and sound judgment. You'll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in-branch identity verification to keep our customers safe.
What You'll Do:
  • Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud
  • Verify customer identity through detailed questioning, account review, and transaction analysis - while identifying and stopping fraudsters attempting to impersonate real customers
  • Investigate flagged banking transactions to determine whether an exception should be allowed
  • Place or remove card and digital exclusions to prevent unauthorized activity while minimizing disruption for legitimate customers
  • Make confident, fast decisions - sometimes saying "no" when protecting the customer and the Bank requires it
  • De-escalate upset or frustrated customers while maintaining control of the conversation and following strict security protocols
  • Reissue cards, reset credentials, and guide customers through next steps when fraud is confirmed
  • Partner with internal teams and investigators by researching accounts and providing detailed information when needed

What We're Looking For:
We're looking for individuals who are calm under pressure, confident in difficult conversations, and motivated by protecting others.
Education and Experience Required:
  • Associates degree, or at least 2 years of equivalent work experience
  • Flexibility to work varied schedules, including holidays and non-traditional hours

Education and Experience Preferred:
  • Call center experience (highly preferred)
  • Customer service experience in a fast-paced or high-call-volume environment
  • Banking, financial services, or fraud experience
  • Demonstrates strong de-escalation skills by maintaining composure and professionalism in high-pressure or escalated situations, confidently enforcing security protocols while protecting both the customer and the bank
  • Ability to make quick, accurate decisions while multi-tasking
  • Awareness of common fraud scams and tactics (or willingness to learn quickly)
  • Comfort using computers and navigating multiple systems simultaneously
  • Ability to work independently with minimal supervision

Total Compensation:
  • $24.00-$26.00 per hour
  • Paid time off starting at 3 weeks per year, plus 12 paid federal holidays per year
  • Medical, dental, and vision benefits
  • 401k match up to 5%
  • Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness and employee discounts
  • Receive 40 hours per year of volunteer time with an organization of your choosing (get paid to give back!)
  • And more

Work Model & Office Location:
  • This is a hybrid role requiring four days in-office per week
  • Eligible candidates must live within reasonable commuting distance to 850 Main Street, Bridgeport, CT 06604

Required Availability & Training:
Candidates must have open availability between 9:00am and 9:00pm on both weekdays and weekends. Training is paid and fully remote, running Monday-Friday, 8:30am to 5:00pm for the first five weeks. After training, a consistent weekly schedule will be assigned based on business needs and will include one weekend shift per week. While we will make every effort to consider individual scheduling preferences, weekend coverage, including Saturdays or Sundays, is ultimately determined by business needs at the time of schedule assignment. Each quarter, employees can bid for different shifts if they would like. Two shift examples are below:
  • 12:00pm - 8:30pm | Days off: Saturdays & Wednesdays
  • 10:00am - 6:30pm | Days off: Sundays & Tuesdays

Anticipated Start Date:
Paid training for this role will begin on Monday, August 17th.
Why This Role Matters:
Fraud doesn't just impact accounts - it impacts people's lives. In this role, you'll protect customers at some of their most stressful moments, safeguard their financial well-being, and prevent real losses. You'll be trusted to make meaningful decisions and empowered to do what's right for both the customer and the Bank.
#LI-111
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Bridgeport, Connecticut, United States of America

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