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Commission Inbound Call Center Jobs in Connecticut

EXL

Entry Level - Inbound Customer Care Reps

Hartford, CT · On-site

$19 - $24/hr

Financial Services Inbound Call Center Rep Location: Onsite, Hartford, CT Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST Compensation and Benefits * Hourly rate ...

Robert Half

Medical Customer Service Rep

Shelton, CT · On-site

$16.63 - $19.25/hr

At least 2 years of experience in customer service, preferably in a medical, healthcare, or inbound call center setting. * Working knowledge of basic medical terminology and the ability to use it ...

Lenox Corporation

Seasonal Customer Service Rep

Bristol, CT · On-site

$16 - $21.75/hr

Perform other duties as assigned Qualifications MUST REQUIREMENTS Minimum 6 months of Customer Service experience in an Inbound Call Center environment. Excellent organizational and communication ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Connecticut

Commission Inbound Call Center information

See Connecticut salary details

$12

$16

$21

How much do commission inbound call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for commission inbound call center in Connecticut is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Connecticut?

For Commission Inbound Call Center jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Connecticut look for?

The top searched job categories for Commission Inbound Call Center jobs in Connecticut are:

What cities in Connecticut are hiring for Commission Inbound Call Center jobs?

Cities in Connecticut with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Connecticut as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $34,294 per year, or $16.5 per hour.

Call Center Supervisor

Fair Haven Community Health Care

New Haven, CT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

The Call Center Supervisor is responsible for the daily supervision and operational oversight of a remote team of Call Center Representatives. This position ensures timely patient access, exceptional customer service, and achievement of departmental performance goals through workforce management, real-time operational oversight, quality monitoring, employee coaching, and continuous process improvement.  Working in partnership with the Call Center Manager and operational leadership, the Supervisor promotes operational excellence, regulatory compliance, and a high-quality patient experience.

Duties and responsibilities

The Call Center Supervisor works closely with patients, providers, and operational leadership while overseeing daily call center operations. Typical duties include, but are not limited to:

  • Supervise, coach, mentor, and develop assigned Call Center Representatives.
  • Conduct performance evaluations, one-on-one meetings, competency assessments, and ongoing staff development.
  • Monitor attendance, schedule adherence, productivity, and employee engagement.
  • Monitor inbound call queues, service levels, wait times, abandonment rates, and staffing throughout the day.
  • Coordinate staffing adjustments, breaks, and lunches to maintain service levels.
  • Serve as the primary escalation resource for workflow, scheduling, and patient concerns.
  • Conduct routine call quality reviews, documentation audits, and workflow compliance monitoring.
  • Ensure compliance with organizational policies, HIPAA, and patient confidentiality standards.
  • Analyze operational and productivity metrics to identify trends and opportunities for improvement.
  • Prepare and communicate operational performance reports to leadership.
  • Participate in recruitment, onboarding, orientation, training, and cross-training of staff.
  • Collaborate with the Patient Access  leadersip to implement workflow improvements, operational initiatives, and departmental goals.
  • Provides frontline support by answering inbound calls, completing outbound outreach, assisting with appointment recapture, and supporting representatives during periods of high call volume. 

Qualifications

The Call Center Supervisor serves as a leader within the Call Center Department and must demonstrate strong leadership, communication, customer service, and problem-solving skills. The successful candidate will possess:

  • High School Diploma or GED required; Associate's degree preferred.
  • Minimum of five (5) years of experience in a high-volume healthcare call center or patient access environment and a minimum of two (2) years of supervisory or leadership experience is required.
  • Experience with electronic health record systems is also required, use of Epic preferred.
  • Experience leading remote or hybrid teams is preferred.
  • Strong leadership, coaching, conflict resolution, and interpersonal skills.
  • Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment while meeting established performance goals.
  • Bilingual (English/Spanish) a must.

Direct Reports

Call Center Representatives

What we offer

  • Major medical, dental and vision
  • Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • Tuition reimbursement
  • And much more…

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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