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Commission Inbound Call Center Jobs in Connecticut

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Commission Inbound Call Center information

See Connecticut salary details

$12

$16

$21

How much do commission inbound call center jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for commission inbound call center in Connecticut is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $17.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Commission Inbound Call Center Representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is the highest paying call center job?

In a call center, roles such as senior customer service managers, team leads, or specialized sales positions tend to have higher salaries. Positions that require advanced skills, certifications, or experience in sales or technical support generally offer higher pay compared to entry-level roles.

What are commission inbound call center jobs?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

Are commission-based sales jobs worth it?

Commission-based sales jobs, such as those in inbound call centers, can be financially rewarding for individuals with strong sales skills and the ability to handle rejection. However, income can be inconsistent and depends on sales performance, making it important to consider personal motivation and the commission structure before pursuing such roles.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What job makes $10,000 a month without a degree?

A commission inbound call center agent can potentially earn $10,000 a month through high sales volume and commission-based pay structures. Success in this role depends on strong communication skills, product knowledge, and the ability to close sales, often without requiring a formal degree.

What is an inbound call center job?

An inbound call center job involves handling incoming calls from customers or clients to provide support, answer questions, or process transactions. Employees in this role typically need good communication skills, patience, and familiarity with call center software. The job often requires working in a team environment and may involve shift work or training in customer service techniques.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Connecticut? The most popular types of Inbound Call Center jobs in Connecticut are:
What are popular job titles related to Commission Inbound Call Center jobs in Connecticut? For Commission Inbound Call Center jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Connecticut look for? The top searched job categories for Commission Inbound Call Center jobs in Connecticut are:
What cities in Connecticut are hiring for Commission Inbound Call Center jobs? Cities in Connecticut with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Connecticut as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $34,294 per year, or $16.5 per hour.
Inbound Call Center Manager / Team Lead - Finance Industry

Inbound Call Center Manager / Team Lead - Finance Industry

ExlService Holdings, Inc.

Hartford, CT • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

ExlService Holdings rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

60th of 430 rated business services

Job description

  • Location: Onsite in Hartford, CT
  • Hours: 8 hour shifts varying between 8AM EST - 6PM EST Monday through Friday
  • Base Salary Range - $55k - $65k annual depending upon experience

Note: The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

  • Annual bonus: up to 8% of base pay paid out on a quarterly basis
  • Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
  • Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.
  • Benefits: Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums. Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee. 
  • 401k match: up to 3% annually.
  • For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits 

We are seeking a dedicated and experienced Customer Service Inbound Call Center Managers to lead our team of customer service representatives in the Transfer Agency department. 

In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. 

This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment.

***Experience mentoring and managing financial services inbound call center teams is a plus***

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

To be successful in this role, we're seeking the following:

  • Minimum of 3 years of experience working in a call center customer service department, with at least 1 year in a supervisory role- preferably as part of a Financial Services and/or Banking company
  • Strong understanding of banking operations, particularly in transfer-related services.
  • Excellent communication and interpersonal skills, with the ability to foster a positive team environment.
  • Proficient in call center technologies and software; experience with CRM systems is a plus.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Team Leadership: Supervise, mentor, and motivate a team of Transfer Agents customer service representatives, providing guidance and support to enhance their performance and development.
  • Operational Oversight: Monitor inbound call operations, ensuring compliance with departmental policies and procedures, and maintaining high standards of customer service.
  • Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training programs to improve team capabilities and service delivery.
  • Quality Assurance: Develop and implement quality assurance processes to assess call quality, ensuring that representatives adhere to best practices and provide accurate information to clients.
  • Customer Experience: Act as an escalation point for complex customer inquiries, resolving issues promptly and ensuring client satisfaction.
  • Reporting and Analysis: Generate reports on team performance metrics, customer feedback, and operational efficiency, utilizing data to identify areas for improvement.
  • Collaboration: Work closely with cross-functional teams, including training, compliance, and product management, to enhance service offerings and address client needs.
  • Continuous Improvement: Identify and recommend process improvements to enhance operational efficiency and client satisfaction within the Transfer Agent department.

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