Commission Customer Support Jobs in Kansas (NOW HIRING)

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Job Overview
The Sr Analyst, Commissions is a subject matter expert within Commission Operations focused on process improvement, projects related to Commissions and a lead resource for Associate Analysts. This person is responsible for analyzing, reviewing and reporting out on procedural process improvements to support commission payouts. They serve as a liaison between internal partners, to include Systems, Testing, Reporting and HR Compensation design.
** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **
Job Responsibilities:

• Develop and/or report out on a variety of reporting needs determined by Commissions Client Services.
• Conduct operational assessments to identify risks, gaps and propose and report on systematic solutions.
• Collaborate with cross-functional teams to drive project execution/completion.
• Provide subject matter expertise for commission's related projects and initiatives.
• Participate in the development and testing of processes that impact commissions.
• Provide Analytical support to Commissions Management Team and Program Managers.
• Responsible for validation of System data loads and commissions payouts, impact assessments, and resolution of commissions payout issues.
• Serve as a liaison between internal partners to include, Systems, IT, Testing, Reporting, and Compensation Design.
• May act as a lead for other Analysts on the team.
• Developing professional expertise, applies company compensation policies to support timely and accurate employee payout.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgement within defined procedures and practices to determine appropriate action.
• Builds productive internal/external working relationships.
• Work under general supervision with latitude for independent judgement.
• Responsible for any other task as needed to support Business needs.

Education:

• Bachelor's Degree (Preferred)
• High School Diploma/GED (Required)

Work Experience:

• 4-7 years Operations or Commissions experience (Required)

Knowledge, Skills and Abilities:

• Demonstrated analytical experience (Required)
• Strong attention to detail (Required)
• Excellent written and verbal communication skills; effectively communicate with all levels of employees and management (Required)
• Ability to meet tight deadlines and prioritize competing demands (Required)
• Ability to influence others (Required)
• Ability to work independently and with a team (Required)
• Change Management experience (Required)
• Process Improvement experience (Required)
• Working knowledge of SQL (Required)
• Proficient in Microsoft Excel (Required)
• Solid understanding of multiple system development life-cycle mythologies (Preferred)
• Understanding of business process and system process within multiple knowledge areas (Preferred)
• Wireless Telecom experience (Preferred)
• Previous experience in customer escalations (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $64,000 - $115,500
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363922&paradox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.