Commission Behavioral Health Scheduler Jobs in Raleigh, NC

Are you passionate about increasing access to behavioral health services? Have you worked in Collaborative Care? Are you available to work evenings in your time zone? Are you bilingual (English/Spanish)? If so, we want you to join the April Health team as a Behavioral Health Care Manager.

About April Health

April Health is working to deliver high-quality, virtual behavioral health services to patients in the United States. Through the Collaborative Care model, an evidence-based model for treating behavioral health issues in primary care, April Health enables access to behavioral health services through healthcare providers that patients already know and trust.

April Health partners with primary care, women's health, and pediatric practices to provide a hybrid behavioral health solution that combines human care management with AI-driven support to improve patient outcomes, reduce provider burden, and generate new revenue for our partners. Patients conduct regular appointments with our behavioral health care managers, receive guidance from psychiatrists, and our AI Therapeutic Coach helps patients between appointments, maximizing the value that patients receive in our program.

The Role

The Behavioral Health Care Manager is the primary point of contact for patients who are enrolled with April Health. This person is responsible for coordinating the patient's care with the patient's primary care provider and consulting psychiatrist, tracking the patient's symptoms with validated measurement tools, and directly meeting with the patient to deliver evidence-based treatments.

The Collaborative Care Model is a population-based approach to managing mental health in the primary care setting and is not a traditional psychotherapy model of care. Instead, we offer brief evidence-based interventions to patients, such as motivational interviewing, problem-solving treatment, and behavioral activation.

Responsibilities

• Support and closely coordinate mental health care with the patient's primary care provider, establishing a mutually agreeable care plan
• Screen and assess patients for common mental health disorders
• Support psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
• Track patient follow-up and clinical outcomes using a registry, record encounters in the registry, and use the system to identify and re-engage patients
• Plan specific mutual self-management goals, objectives, and behavioral interventions with action-oriented patients
• Facilitate care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
• Participate in regularly scheduled caseload consultations with psychiatric consultants

Background and Skills

• Background in providing care to patients struggling with mental health disorders
• Experience working in a team-based healthcare setting
• At least three years of clinical work experience
• Proficiency in evidence-based treatment approaches (Problem Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, Behavioral Activation)
• Experience using measurement-based care tools (PHQ9, GAD7, C-SSRS, etc.)
• Masters degree in a mental health-related field

Key Attributes

• Demonstrated ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Ability to effectively engage patients in a therapeutic relationship
• Experience with telemedicine and comfort working with patients by telephone and video calls
• Interpersonally adaptable, comfortable with ambiguity, and excited to work in a startup environment

Our Top Perks

• Competitive compensation
• Remote work
• Fantastic total rewards package, including health, vision, dental, etc.
• Working equipment allowance