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Commission Automotive Fixed Operations Jobs in Ohio

Ford Motor Company

Warranty Auditor

Columbus, OH · On-site

$99K - $166K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Thorough knowledge of automotive fixed operations. * Strong technical background. * Able to travel between regions and throughout the US * Experience working with Dealer Principals and dealership ...

Carvana

Parts Lead, Dealership Operations

Avon Lake, OH · On-site

... fixed operations. * Hold teams accountable for measurable results from continuous improvement efforts. What you should have * Minimum of 2 years of management experience either in automotive or a ...

Carvana

Parts Lead, Dealership Operations

Avon Lake, OH · On-site

... fixed operations. * Hold teams accountable for measurable results from continuous improvement efforts. What you should have * Minimum of 2 years of management experience either in automotive or a ...

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All JobsAutomotive Fixed Operations JobsCommission Automotive Fixed Operations JobsCommission Automotive Fixed Operations Jobs in Ohio

Commission Automotive Fixed Operations information

What is the difference between Commission Automotive Fixed Operations vs Service Advisor?

AspectCommission Automotive Fixed OperationsService Advisor
Primary RoleOversees and manages fixed operations departments, including service, parts, and warrantyActs as the liaison between customers and the service department, selling services and explaining repairs
CredentialsTypically requires automotive service certifications and experience in dealership operationsOften requires automotive knowledge, customer service skills, and some certifications
Work EnvironmentDealership service departments, involving management and operational oversightCustomer-facing role within dealership service departments

Commission Automotive Fixed Operations focuses on managing the entire fixed operations department, including profitability and staff management, while Service Advisors primarily handle customer interactions and service sales. Both roles require automotive knowledge and certifications, but Fixed Operations roles are more managerial, whereas Service Advisors focus on customer service and sales.

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The most popular types of Automotive Fixed Operations jobs in Ohio are:

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For Commission Automotive Fixed Operations jobs in Ohio, the most frequently searched job titles are:

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Commission Automotive Fixed Operations jobs near you

Automotive Service Manager - Joseph Automotive

Joseph Automotive Group

Cincinnati, OH • On-site

Full-time

Re-posted 14 days ago

Job description

For decades, Joseph Automotive has proudly served drivers throughout Cincinnati, Columbus, and Dayton, Ohio, delivering exceptional automotive sales and service experiences. Through our commitment to customer satisfaction and employee development, we have grown into one of Ohio's largest and most respected dealership groups.
Despite our growth, we remain family-owned and operated, fostering a culture built on integrity, teamwork, and excellence. Our dealerships have consistently earned recognition as outstanding places to work, and we're looking for talented leaders to help drive our continued success.
Position Summary
Joseph Automotive is seeking an experienced and motivated Service Manager to lead our service operations and maintain the high standards our customers have come to expect. The ideal candidate will be a strong leader with a passion for customer service, operational excellence, employee development, and achieving departmental goals.
As Service Manager, you will oversee all aspects of the service department, including staff leadership, customer satisfaction, technician productivity, financial performance, warranty administration, and process improvement.
Key Responsibilities
  • Lead and manage the daily operations of the service department to ensure exceptional customer experiences and efficient workflow.
  • Recruit, train, mentor, and develop service advisors, technicians, and support staff.
  • Drive department profitability through effective labor sales, parts utilization, and operational efficiency.
  • Monitor and improve key performance indicators (KPIs), including customer satisfaction, technician productivity, labor gross profit, and repair order performance.
  • Establish and maintain high levels of customer satisfaction by resolving concerns quickly and professionally.
  • Ensure service appointments, workflow scheduling, and repair order processes are executed effectively.
  • Oversee warranty administration and ensure compliance with manufacturer and dealership policies.
  • Collaborate with Parts, Sales, and Fixed Operations teams to maximize dealership performance.
  • Maintain a safe, clean, and organized work environment in accordance with company policies and industry regulations.
  • Analyze service department reports and implement strategies for continuous improvement.
  • Promote a positive, team-oriented culture focused on accountability, communication, and employee engagement.
  • Ensure compliance with all federal, state, local, and manufacturer requirements.
Qualifications
  • Previous automotive service management experience required.
  • Proven track record of leading high-performing service teams.
  • Strong understanding of dealership service operations, financial management, and fixed operations metrics.
  • Excellent leadership, coaching, and team-building skills.
  • Outstanding communication and customer relationship management abilities.
  • Ability to effectively handle customer concerns and conflict resolution.
  • Strong organizational, analytical, and problem-solving skills.
  • Proficiency with dealership management systems (DMS) and service technology platforms.
  • Results-driven with a commitment to operational excellence and continuous improvement.
  • Professional appearance and demeanor.
  • Valid driver's license with an acceptable driving record.
Why Join Joseph Automotive?
  • Family-owned and operated organization with a strong reputation
  • Competitive compensation and performance incentives
  • Career growth and advancement opportunities
  • Supportive leadership and collaborative culture
  • Comprehensive benefits package
  • Opportunity to lead within one of Ohio's premier automotive dealership groups
Equal Opportunity Employer
Joseph Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic.
We are committed to maintaining a safe, professional, and drug-free workplace. Employment offers are contingent upon the successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license with an acceptable driving record.

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