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Commercial Insurance Account Manager Jobs in Rochester, NY

APR

Commercial Lines Account Manager | Farm/Ag

Batavia, NY · On-site +1

$60K - $85K/yr

We are an independent insurance agency committed to providing outstanding service to our clients. We are currently seeking an experienced Commercial Lines Account Manager with a strong background in ...

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Commercial Insurance Account Manager information

See Rochester, NY salary details

$33.3K

$68.7K

$101.3K

How much do commercial insurance account manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for commercial insurance account manager in Rochester, NY is $68,673.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a commercial insurance account manager?

Commercial Insurance Account Managers are professionals who serve as the primary point of contact between insurance companies and business clients. They are responsible for managing and servicing commercial insurance accounts, ensuring clients have the appropriate coverage for their business needs, and addressing any questions or concerns related to their policies. Their duties include reviewing and renewing policies, processing claims, and providing risk management advice. They work closely with both clients and underwriters to tailor insurance solutions that protect businesses from various risks.

What are the key skills and qualifications needed to thrive as a commercial insurance account manager?

To excel as a Commercial Insurance Account Manager, you need a thorough understanding of commercial insurance products, risk assessment, policy management, and typically a relevant license such as a Property and Casualty Insurance License. Familiarity with agency management systems like Applied Epic or AMS360, as well as proficiency in CRM and quoting software, is standard. Strong interpersonal, organizational, and problem-solving skills help in building client relationships and efficiently handling complex accounts. These abilities ensure accurate policy servicing, client retention, and effective communication between clients, underwriters, and internal teams.

What is the difference between Commercial Insurance Account Manager vs Commercial Insurance Underwriter?

AspectCommercial Insurance Account ManagerCommercial Insurance Underwriter
CredentialsLicenses, insurance certifications, sales experienceInsurance licenses, underwriting certifications
Work EnvironmentClient-facing, sales, policy managementAnalytical, risk assessment, policy approval
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance carriers, underwriting firms

While both roles are vital in the insurance industry, a Commercial Insurance Account Manager primarily manages client relationships and policy renewals, focusing on sales and customer service. In contrast, a Commercial Insurance Underwriter evaluates risks and determines policy terms. Understanding these differences helps clients and employers align expectations and career paths effectively.

How does a commercial insurance account manager typically collaborate with underwriters and clients to ensure effective policy management?

Commercial Insurance Account Managers act as a vital link between clients and underwriters. They gather client information, assess risk, and communicate client needs and changes to underwriters to secure appropriate coverage. Frequent coordination is required to address renewal terms, endorsements, or coverage modifications, ensuring policies remain aligned with evolving client requirements. Building strong relationships with both parties helps streamline the process and resolve any issues efficiently, making communication and attention to detail essential skills in this role.
What are the most commonly searched types of Commercial Insurance Account jobs in Rochester, NY? The most popular types of Commercial Insurance Account jobs in Rochester, NY are:
What are popular job titles related to Commercial Insurance Account Manager jobs in Rochester, NY? For Commercial Insurance Account Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Commercial Insurance Account Manager jobs in Rochester, NY look for? The top searched job categories for Commercial Insurance Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Commercial Insurance Account Manager jobs? Cities near Rochester, NY with the most Commercial Insurance Account Manager job openings:
Commercial Insurance Account Manager jobs near you
Infographic showing various Commercial Insurance Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $66,128 per year, or $31.8 per hour.

Account Manager - Commercial Insurance (Construction / Contractors)

Insurance Office of America

Batavia, NY • On-site

$65K - $80K/yr

Full-time

Medical, Retirement

Re-posted 25 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 304 rated insurance

Job description

Job Description:

Title:Account Manager - Commercial Lines
Hybrid Preferred:1 day in the Binghamton, NY or Syracuse, NY office
OR Fully Remote: applicants residing in Eastern or Central Time Zones
Book Focus:Construction, Contractors, Habitational | Required: active property & casualty (P&C) license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:Manage an assignedbook of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.


Key Responsibilities:

  • Technical Competence:Maintaintechnical competence and industryexpertise.

  • Team Leadership:Direct daily activities of the account management team.

  • Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management:Manage policy expirations and renewals.

  • Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable:Monitorreports andtake actionon delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Communication:Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

  • Service Excellence:Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seekand adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • 3-5 years of account management experience,or 5+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communication,multitasking, and organizational skills

  • Proficiencyin MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $65,000.00 - $80,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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