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Command Center Security Officer information

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$22

How much do command center security officer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for command center security officer in the United States is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.27 per hour, depending on experience, location, and employer.

What are Command Center Security Officers?

Command Center Security Officers are security professionals responsible for monitoring and managing security systems from a centralized control room or command center. Their duties typically include observing security cameras, responding to alarms, coordinating with on-site security personnel, and communicating with emergency services when necessary. They play a crucial role in maintaining the safety and security of facilities by providing real-time surveillance and incident response. Command Center Security Officers often work with advanced security technology and must be able to make quick decisions during emergencies.

What are the key skills and qualifications needed to thrive as a Command Center Security Officer, and why are they important?

To thrive as a Command Center Security Officer, you need a solid understanding of security protocols, surveillance operations, and incident response, often supported by a high school diploma and relevant security certifications. Familiarity with CCTV systems, access control software, alarm monitoring platforms, and incident reporting tools is typically required. Strong attention to detail, calmness under pressure, and effective communication are essential soft skills for this position. These skills and qualities are crucial for maintaining a secure environment, responding swiftly to incidents, and ensuring smooth coordination among security teams.

What are some typical daily responsibilities of a Command Center Security Officer?

A Command Center Security Officer is responsible for monitoring surveillance systems, responding to alarms or incidents, coordinating with on-site security personnel, and maintaining detailed incident logs. They work in a centralized environment where they must quickly assess situations and communicate critical information to relevant teams. The role requires vigilance, strong attention to detail, and the ability to multitask effectively, as officers often handle multiple security feeds and respond to several situations simultaneously.

What is the difference between Command Center Security Officer vs Security Guard?

AspectCommand Center Security OfficerSecurity Guard
CredentialsSecurity license, monitoring certificationsSecurity license, basic training
Work EnvironmentControl rooms, surveillance centersPatrols, site security
Employer & IndustryCorporate, government, large facilitiesRetail, commercial, industrial sites
Primary DutiesMonitor security systems, respond to alarmsPatrol premises, prevent theft

While both roles focus on security, Command Center Security Officers primarily monitor surveillance systems and respond to alarms from a centralized location, whereas Security Guards patrol and physically secure premises. The roles often overlap in credentials and industry usage, but their work environments and daily tasks differ significantly.

Command Center Security Officer jobs near you
Command Center Officer

Command Center Officer

Westgate Resorts

Gatlinburg, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Westgate Resorts rating

6.0

Company rating: 6.0 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Command Center Officer, you help keep our resort safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and resort leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the Smoky Mountain team, you become part of a company that values hospitality, teamwork, and growth.

What You'll Do as a Command Center Officer:

  • Serve as the first responder to police, fire, and medical incidents within the scope of Security Officer duties
  • Maintain a visible, uniformed security presence across assigned resort areas
  • Control access at designated entry and exit points
  • Monitor security systems, including surveillance cameras and fire alarm panels, in compliance with legal and company requirements
  • Conduct routine safety and security inspections following established procedures
  • Maintain accurate security records, logs, and checklists
  • Prepare clear, timely, and detailed incident reports using computer systems and email
  • Assist guests and team members with security related concerns and service requests
  • Manage lost and found inventory, key control, and accountability
  • Perform traffic control, parking enforcement, assist public safety officers, and complete other duties as assigned
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring as a Command Center Officer:

  • High school diploma or general education degree (GED)
  • Previous experience in security, law enforcement, military, or a related field is preferred (minimum of 1 year), but not required
  • Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed
  • Certificate certificates in First Aid, CPR and AED highly preferred but not required
  • Prior hospitality or guest service experience strongly preferred
  • Strong verbal and written communication skills
  • Proficiency with basic computer systems used to complete reports, logs, and email communication
  • Ability to remain calm and professional in high-pressure or emergency situations
  • Excellent judgment, integrity, and attention to detail

Requirements:

  • Must be at least 18 years of age
  • Must be able to lift 50lbs
  • Flexibility to work nights, weekends, and holidays
  • Required to pass a background check, drug test and motor vehicle record (MVR) check
  • Required to provide proof of eligibility to work in the United States
  • Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed
Additional Information

Why Westgate?  

  • Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
  • Paid Time Off - Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay - Access Your Earnings When You Need Them
  • Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) - Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

What Westgate Resorts employees say

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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