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Comcast Retention Department information

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$22K

$61.4K

$85.5K

How much do comcast retention department jobs pay per year?

As of Aug 12, 2026, the average yearly pay for comcast retention department in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Comcast Retention Department, and why are they important?

To succeed in the Comcast Retention Department, strong customer service skills, sales acumen, and a high school diploma or equivalent are generally required. Familiarity with CRM software, call center systems, and knowledge of Comcast products are typically essential. Outstanding active listening, persuasion, and conflict resolution skills help representatives effectively address customer concerns and build rapport. These abilities are vital for retaining customers, reducing churn, and supporting Comcast's business objectives in a competitive market.

What are some common challenges faced by employees in the Comcast Retention Department, and how can they be addressed?

Employees in the Comcast Retention Department often encounter challenges such as handling difficult customer conversations, managing high call volumes, and meeting retention targets. Success in this role requires strong communication skills, resilience, and the ability to empathize with customers while clearly explaining solutions. Many teams provide ongoing training and support from supervisors to help employees overcome these challenges and improve their performance. Collaborating with team members and sharing best practices can also make it easier to find effective ways to retain customers.

What is the Comcast Retention Department?

The Comcast Retention Department is a specialized team within Comcast that focuses on retaining existing customers who may be considering canceling or changing their services. Representatives in this department work to address customer concerns, offer solutions to problems, and sometimes provide special deals or discounts to encourage customers to stay with Comcast. Their goal is to improve customer satisfaction and reduce the number of customers who leave. The department handles a variety of issues, from billing inquiries to service upgrades, all aimed at keeping customers loyal to the company.

What is the difference between Comcast Retention Department vs Comcast Customer Service Representative?

AspectComcast Retention DepartmentComcast Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sales and negotiation skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center focused on customer retention and upsellingCall center handling general customer inquiries and support
Employer & Industry UsageBoth roles are within Comcast, in the telecommunications industryBoth roles are within Comcast, in the telecommunications industry

The Comcast Retention Department primarily focuses on retaining customers through negotiations and upselling, requiring sales skills. In contrast, Comcast Customer Service Representatives handle general inquiries and support, emphasizing communication skills. Both roles operate in similar call center environments within Comcast, but their core functions differ.

More about Comcast Retention Department jobs
What cities are hiring for Comcast Retention Department jobs? Cities with the most Comcast Retention Department job openings:
What states have the most Comcast Retention Department jobs? States with the most job openings for Comcast Retention Department jobs include:
What job categories do people searching Comcast Retention Department jobs look for? The top searched job categories for Comcast Retention Department jobs are:
Comcast Retention Department jobs near you
Infographic showing various Comcast Retention Department job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

SMB Business Account Executive, Comcast Business

Comcast

Antioch, TN

$47K/mo

Full-time

Posted 15 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the sale of integrated communication structure to small-to-medium business customer. Develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy and keeps with Comcast's touchstones.

Job Description

Core Responsibilities

  • Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promotes the sale of bundled products to ensure the optimal solution for the customer. Sells with goals of exceeding departmental, financial and unit targets.
  • Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
  • Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Focuses on goal achievement and is results driven.
  • Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
  • Retains customer base by delivering on the Comcast Credo. Ensures a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow up skills.
  • Prepares sales and activity reports as required.
  • Participates in out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
  • Promotes the sale of bundled products to ensure the optimal solution for the customer. Sells with goals of exceeding departmental, financial and unit targets.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Persuasion; Adaptability; Technical Knowledge; Resilience; Communication; Critical Thinking Problem Solving; Professional Integrity


Salary:

Base Pay: $47,000.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $77,000.00


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

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