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How much do comcast customer service collection jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for comcast customer service collection in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Comcast Customer Service Collection representative?

Comcast Customer Service Collection representatives are professionals who assist customers with billing issues, overdue accounts, and payment arrangements. Their main role involves contacting customers with outstanding balances, answering questions about billing statements, and helping to resolve payment concerns. They also provide information about Comcast services and work to maintain positive customer relationships while ensuring timely collection of payments. These representatives often handle calls, emails, or chats, and may work in call centers or remotely.

What are the key skills and qualifications needed to thrive as a Comcast Customer Service Collection representative?

To thrive as a Comcast Customer Service Collection representative, you need strong communication, negotiation, and problem-solving skills, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and payment processing tools is typically required. Patience, resilience, and a positive attitude help you handle difficult conversations and maintain customer satisfaction. These skills are crucial for successfully resolving payment issues, retaining customers, and meeting collection targets in a dynamic service environment.

What are some common challenges faced by Comcast Customer Service Collection representatives, and how can they be managed effectively?

Comcast Customer Service Collection representatives often encounter challenges such as handling difficult conversations with customers regarding overdue payments and maintaining a positive relationship while adhering to company policies. Balancing empathy with assertiveness is key to success in this role. Representatives are supported by ongoing training, access to supervisors for escalated situations, and clear scripts to guide conversations. Developing strong communication and conflict-resolution skills helps manage stress and ensures effective outcomes for both the customer and the company.

What is the difference between Comcast Customer Service Collection vs Comcast Customer Service Representative?

AspectComcast Customer Service CollectionComcast Customer Service Representative
Primary RoleHandling overdue accounts, debt recovery, and collections processesAssisting customers with service inquiries, billing, and technical support
Required SkillsDebt collection, negotiation, customer serviceCustomer support, communication, problem-solving
Work EnvironmentCollections department, often in call centersCustomer service centers, call centers, or remote
CredentialsHigh school diploma, customer service experience, sometimes collections certificationHigh school diploma or equivalent, customer service experience

Comcast Customer Service Collection focuses on recovering overdue payments and managing collections, while Comcast Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but collections roles emphasize debt recovery and negotiation, often within a call center environment.

Do Comcast Customer Service Collection employees work from home?

Comcast Customer Service Collection employees typically work in a call center environment, but some roles may offer remote or work-from-home options depending on company policies and job requirements. Remote work arrangements can vary based on the position and current company practices.

What are popular job titles related to Comcast Customer Service Collection jobs?

For Comcast Customer Service Collection jobs, the most frequently searched job titles are:

Infographic showing various Comcast Customer Service Collection job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

SMB Senior Account Executive, Comcast Business

Knoxville, TN • On-site

Comcast
See more jobs at Comcastexternal

$59K/yr

Full-time

Re-posted 4 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Job Description

Core Responsibilities

  • Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
  • Maintaining quality sales records and preparation of sales and activity reports as required.
  • Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
  • New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
  • Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
  • Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
  • Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.
  • Effectively manage a territory with a high activity and comprehensive business plan.
  • Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
  • Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
  • Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
  • Remain knowledgeable of Comcast products and services to facilitate sales efforts.
  • Achieve and exceed assigned sales and business quality objectives.
  • Adherence to all company standards and business professionalism.
  • Punctual, regular and consistent attendance.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity


Salary:

Base Pay: $59,000.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $109,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience

5-7 Years

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

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