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Comcast Customer Service Collection Jobs (NOW HIRING)

Comcast

Payment Services Representative

Sandy, UT · On-site

$15.25 - $20.75/hr

Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast ...

Comcast

Representative 1, Credit & Collections - Commercial

PA · Remote

$16.25 - $21/hr

Comcast brings together the best in media and technology. We drive innovation to create the world ... Facilitates interactions with customers in a way that is in accordance with the Company's service ...

Comcast

Customer Service Representative Hiring Event

Denver, CO · On-site

$16.50 - $22.50/hr

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. FAST FORWARD YOUR ...

Comcast

Comcast Xfinity Career Fair

Stockton, CA

Company Description Comcast Corporation is a global media and technology company with approximately ... Discover how rewarding it is to sell residential products and services that outshine the ...

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How much do comcast customer service collection jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for comcast customer service collection in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Comcast Customer Service Collection representative?

Comcast Customer Service Collection representatives are professionals who assist customers with billing issues, overdue accounts, and payment arrangements. Their main role involves contacting customers with outstanding balances, answering questions about billing statements, and helping to resolve payment concerns. They also provide information about Comcast services and work to maintain positive customer relationships while ensuring timely collection of payments. These representatives often handle calls, emails, or chats, and may work in call centers or remotely.

What are the key skills and qualifications needed to thrive as a Comcast Customer Service Collection representative?

To thrive as a Comcast Customer Service Collection representative, you need strong communication, negotiation, and problem-solving skills, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and payment processing tools is typically required. Patience, resilience, and a positive attitude help you handle difficult conversations and maintain customer satisfaction. These skills are crucial for successfully resolving payment issues, retaining customers, and meeting collection targets in a dynamic service environment.

What are some common challenges faced by Comcast Customer Service Collection representatives, and how can they be managed effectively?

Comcast Customer Service Collection representatives often encounter challenges such as handling difficult conversations with customers regarding overdue payments and maintaining a positive relationship while adhering to company policies. Balancing empathy with assertiveness is key to success in this role. Representatives are supported by ongoing training, access to supervisors for escalated situations, and clear scripts to guide conversations. Developing strong communication and conflict-resolution skills helps manage stress and ensures effective outcomes for both the customer and the company.

What is the difference between Comcast Customer Service Collection vs Comcast Customer Service Representative?

AspectComcast Customer Service CollectionComcast Customer Service Representative
Primary RoleHandling overdue accounts, debt recovery, and collections processesAssisting customers with service inquiries, billing, and technical support
Required SkillsDebt collection, negotiation, customer serviceCustomer support, communication, problem-solving
Work EnvironmentCollections department, often in call centersCustomer service centers, call centers, or remote
CredentialsHigh school diploma, customer service experience, sometimes collections certificationHigh school diploma or equivalent, customer service experience

Comcast Customer Service Collection focuses on recovering overdue payments and managing collections, while Comcast Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills, but collections roles emphasize debt recovery and negotiation, often within a call center environment.

Do Comcast Customer Service Collection employees work from home?

Comcast Customer Service Collection employees typically work in a call center environment, but some roles may offer remote or work-from-home options depending on company policies and job requirements. Remote work arrangements can vary based on the position and current company practices.

What are popular job titles related to Comcast Customer Service Collection jobs?

For Comcast Customer Service Collection jobs, the most frequently searched job titles are:

Infographic showing various Comcast Customer Service Collection job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Payment Services Representative

Sandy, UT • On-site

Comcast
See more jobs at Comcastexternal

$15.25 - $20.75/hr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Communicates and explains account information to customers, focusing on collecting delinquent balances and ensuring first-call resolution.

  • Calculates and communicates fees, charges, and billing details, and corrects discrepancies on billing statements.

  • Negotiates with customers to satisfy delinquent balances and promotes self-service options.

Job description

Company Description

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. 

Job Description

Responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.

Qualifications

Core Responsibilities:

- Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls.

- Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees.

- Explains billing cycles, processes, and prorates to ensure that customers understand their statements.

- Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary.

- Utilizes established escalation procedures to expedite prompt resolution.

- Negotiates on every call in an attempt to satisfy delinquent customer balances.

- Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations.

- Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII).

- Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services.

- Promotes self-service options.

- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations.

- Attends training as required.

- Able to seek assistance from team members and seeks Supervisor support when necessary.

- Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Comcast is an EOE/Veterans/Disabled/LGBT employer

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