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Comcast Customer Service Jobs (NOW HIRING)

Comcast

Payment Services Representative

Sandy, UT

$15.25 - $20.75/hr

Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast ...

Comcast

Comcast Xfinity Career Fair

Stockton, CA

Company Description Comcast Corporation is a global media and technology company with approximately ... Discover how rewarding it is to sell residential products and services that outshine the ...

Comcast

Virtual - Loyalty - Comcast Business Sales

PA

$17.75/hr

Job Summary Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of ...

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How much do comcast customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for comcast customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service for Comcast?

Customer service for Comcast involves assisting customers with technical support, billing inquiries, account management, and service troubleshooting. Representatives typically use phone, chat, or in-person channels and need good communication skills and knowledge of Comcast products and services.

Does Comcast allow work from home?

Comcast Customer Service roles often offer remote work options, especially for customer support positions, which may include work from home arrangements. Eligibility depends on the specific role, location, and company policies, and employees typically need to have a suitable home office setup and reliable internet connection.

What are the key skills and qualifications needed to thrive in the Comcast Customer Service position, and why are they important?

To thrive as a Comcast Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, empathy, and adaptability help you excel when resolving customer concerns and collaborating with colleagues. These skills are vital for delivering a positive customer experience and efficiently handling a wide variety of inquiries and technical issues.

Does Comcast offer remote positions?

Comcast Customer Service roles often include remote or work-from-home options, especially for customer support positions. These roles typically require strong communication skills and familiarity with digital tools, and they may be available on a full-time or part-time basis depending on the company's needs.

What are some common challenges faced by Comcast Customer Service representatives, and how are they addressed?

Comcast Customer Service representatives often encounter challenges such as resolving technical issues over the phone, managing high call volumes, and handling frustrated customers. To address these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to detailed knowledge bases and troubleshooting guides. Team collaboration and regular feedback sessions also help employees improve their skills and share solutions to common problems. By utilizing these resources, team members can confidently provide efficient, empathetic service and maintain high customer satisfaction.

What is a Comcast Customer Service job?

A Comcast Customer Service job involves assisting customers with their inquiries, resolving issues related to billing, technical support, and service plans, and ensuring a positive customer experience. Representatives communicate through phone, chat, or email, helping troubleshoot problems and providing solutions. Strong communication, problem-solving skills, and a customer-focused approach are essential for success in this role.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software. Many employers require previous experience in customer support and may conduct virtual interviews to assess your suitability for remote work.
More about Comcast Customer Service jobs
What cities are hiring for Comcast Customer Service jobs? Cities with the most Comcast Customer Service job openings:
What states have the most Comcast Customer Service jobs? States with the most job openings for Comcast Customer Service jobs include:
What job categories do people searching Comcast Customer Service jobs look for? The top searched job categories for Comcast Customer Service jobs are:
Comcast Customer Service jobs near you
Infographic showing various Comcast Customer Service job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 44% As Needed, 13% Full Time, 1% Part Time, 31% Nights, and 2% Summer. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Payment Services Representative

Payment Services Representative

Comcast

Sandy, UT

$15.25 - $20.75/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. 

Job Description

Responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.

Qualifications

Core Responsibilities:

- Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls.

- Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees.

- Explains billing cycles, processes, and prorates to ensure that customers understand their statements.

- Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary.

- Utilizes established escalation procedures to expedite prompt resolution.

- Negotiates on every call in an attempt to satisfy delinquent customer balances.

- Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations.

- Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII).

- Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services.

- Promotes self-service options.

- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations.

- Attends training as required.

- Able to seek assistance from team members and seeks Supervisor support when necessary.

- Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Comcast is an EOE/Veterans/Disabled/LGBT employer

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