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NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Universal Products & Experiences Overview:

At Universal Products & Experiences (UP&E), we don't just create products-we create a universe that fans can hold in their hands, wear, play, read, and experience every day. From Jurassic World's roaring adventures to the playful charm of Minions and the timeless wonder of Back to the Future, we transform stories into unforgettable moments that spark joy across the globe.

UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a startup. Our mission is bold: to take imagination beyond the screen and into the real world through innovative products, immersive retail moments, and extraordinary theme park destinations. We bring both Universal-owned and thirdparty worlds to life across expansive theme park destinations, ecommerce platforms, live entertainment venues, and global retail partnerships-fueling fandom everywhere it lives. Whether it's iconic toys, fashion collaborations, books, collectibles, lifestyle products, or cuttingedge video games, we work with worldclass licensees and creators to make our universe tangible.

Here, creativity meets technology, and strategy meets storytelling. We connect design, commercial excellence, and fan passion to deliver experiences that millions cherish-inside the parks and far beyond them. As part of Universal Destinations & Experiences, you'll join a global team that thrives on collaboration, imagination, and the power of cultureshaping ideas. Your work will inspire fans, uplift communities, and leave a lasting mark on entertainment history.

We believe in a workplace where every voice matters, every perspective is valued, and every colleague can shine. That's how we strive to be an employer of choice for talent and a partner of choice for retailers, licensees, and creators who share our passion for worldclass storytelling. If you're ready to bring imagination to life and create moments that resonate worldwide-your next adventure starts here.

Join us and help create moments that matter.

https://www.universalproductsexperiences.com/

Universal Products & Experiences is committed to attracting and retaining a diverse workforce of the highest caliber. We are committed to fostering equitable and inclusive environments that honor the experiences, perspectives, and uniqueness of each colleague.

It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by applicable law.

This position will report to the Manager of Global Brand Standards and be part of the team responsible for providing factory audit program support to the Universal Brand Development Group and their Licensees/Partners.
The role also supports data integrity, reporting, and analysis to drive visibility into audit status, factory compliance, and program performance.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $50,000 - $65,000

Program & Licensee Support

• Promptly respond to submissions and inquiries received through the program inbox.
• Provide timely and professional support to Licensees and factories regarding program requirements, factory approvals, audit status, and general program inquiries.
• Provide Licensees with factory status updates and guidance toward obtaining approval.
• Review and vet LMS submissions and initiate factory audit and waiver workflows.
• Manage audit requests, including submitting, tracking, and following up with audit firms.
• Issue factory approval communications and related documentation while maintaining a high level of accuracy in a high-volume environment.
• Promptly identify and escalate issues, risks, or concerns to leadership as appropriate.

Data Management & Analysis

• Maintain accurate Licensee, factory, and audit data across Salesforce, Benchmark, and other internal systems.
• Generate and distribute approved factory lists and other operational reports
• Analyze audit status, CAP eligibility, subcontracting activity, and factory approval trends.
• Execute SQL queries to extract, validate, and analyze data from internal systems.
• Develop and maintain dashboards and reports using Power BI, Salesforce, Excel, and other reporting tools.
• Update and maintain SQL-based reports and data sources..
• Support leadership data requests by providing timely, accurate, and actionable insights.

Audit & Compliance Operations

• Coordinate with Regional Managers to support spot check scheduling and execution
• Manage daily audit workflows in Benchmark and track CAP-eligible audits through completion.
• Monitor audit pipelines and proactively follow up on outstanding audit activities.
• Update internal databases and communicate with Licensees regarding subcontracting-related compliance requirements.
• Maintain Global Contact Lists, Ethics Policies, and system permissions.
• Ensure compliance records are accurate, complete, and audit-ready.

Qualifications

• Bachelor's degree in a related field preferred (Business, Supply Chain, Data Analytics, or similar).
• Equivalent combinations of education, training, and experience will be considered.
• Proficiency with Microsoft Suites with intermediate Microsoft Excel skills, including pivot tables, formulas, lookups, and data validation.
• Clear and concise written communication skills
• Ability to manage multiple priorities while maintaining accuracy in a high-volume environment.

Preferred Qualifications

• Working knowledge of SQL
• Experience managing large datasets and maintaining data accuracy across multiple systems.
• Experience creating dashboards and visualizations using Power BI, Tableau, Salesforce, or similar tools.
• Experience in factory compliance, social compliance auditing, supply chain compliance, program administration, data analysis, or a related field.
• Salesforce experience preferred.
• Second language a plus.

Additional Requirements:

• Travel may be required
• Perform other related duties as assigned to support the needs of the team

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].