HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week.
Job DescriptionPosition: Box Office Associate -
Event BasedSchedule: Nights, Weekends, Friday (Day), Select Holidays
Type: Part Time to Full Time | 1-3 Nights Per Week Event Based
Compensation: $13.00-$15.00 per hour. Eligible for increase after 1 year.
The ideal candidate is a detail-oriented, outgoing music lover with a knack for customer service and troubleshooting. Our Box Office Associate's primary role is selling tickets to customers, managing will call and guest lists, and ensuring a great customer experience. While no prior ticket sales experience is required, any prior event or customer service-related work will provide a strong advantage. We're seeking candidates who prides themselves in teamwork and can remain calm in stressful situations. This position reports directly to the Box Office Manager.
This role also provides a great entry point to future opportunities within our companies.
Responsibilities- Open, close and manage box office during events
- Sell tickets and upgrades using our in-house ticketing platforms
- Manage customer service and event inquiries via phone, email, and in person
- Support event manager and artist tour manager for credentials, access and VIP events
- Process and manage customer seating upgrades
- Settlement and reconciliation of cash transactions at the end of shift
- Change venue marquee at the end of each shift
- Present a positive attitude and welcoming first impression to customer
- Maintain a clean and organized working space
Qualifications- High School diploma or equivalent
- Must be 18 years of age or older
- Comfortable using online technology and proficient typing skills
- Preferred: Prior event or customer service experience
- Ability to walk/stand for extended periods of time
Skills Required- Excellent customer service, communication, and phone etiquette skills
- Problem-solver who excels at troubleshooting
- Preferred: Experience using an online ticket platform such as See Tickets, Eventbrite, Ticketmaster
- Comfortable using online technology and proficient typing skills
- Positive, outgoing personality who can remain pleasant under challenging situations
- Self-starter who can excel with little supervision
Work Environment- Entertainment venue with live music
- Atmosphere ranges from loud and high energy to quiet and eclectic
Notice: Company may conduct a background check on any applicant prior to offering an employment opportunity.
If you are interested in applying, please submit your application through this employment portal.
HI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.