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Colonial Parking Jobs (NOW HIRING)

Colonial Parking

CUSTOMER CARE ASSOCIATE - A

Washington, DC · On-site

$16.50 - $22.75/hr

Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations. * Understand all relevant systems within the Customer Care and Remote Management Center ...

Colonial Parking Inc

ATTENDANT

Washington, DC · On-site

Receiving payment from customers for parking services and performing the following essential duties: Essential Duties and Responsibilities • Verify the "bank" of cash provided for change and ...

Colonial Parking Inc

ATTENDANT

Alexandria, VA · On-site

$15/hr

Receiving payment from customers for parking services and performing the following essential duties: Essential Duties and Responsibilities • Verify the "bank" of cash provided for change and ...

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

$18.20/hr

Position Summary To deliver the company's standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift ...

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

$18.20 - $18.45/hr

Position Summary To deliver the company's standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift ...

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

$18.20/hr

Position Summary To deliver the company's standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift ...

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

Position Summary To deliver the company's standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift ...

Colonial Parking Inc

SHIFT MANAGER

Arlington, VA · On-site

$15.75/hr

Position Summary To deliver the company's standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift ...

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How much do colonial parking jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for colonial parking in the United States is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.79 per hour, depending on experience, location, and employer.

What is the difference between Colonial Parking vs Parking Attendant?

AspectColonial ParkingParking Attendant
CredentialsHigh school diploma, sometimes security or customer service trainingHigh school diploma or equivalent, customer service skills
Work EnvironmentParking garages, lots, urban areasParking lots, garages, event venues
Employer & Industry UsageParking management companies, commercial propertiesParking facilities, event venues, retail centers

Both roles involve managing parking areas, assisting customers, and ensuring safety. While Colonial Parking often refers to a specific company or management service, Parking Attendant is a general job title for those performing parking-related duties. The main differences lie in branding and scope, but the required skills and work environments are similar.

What are the key skills and qualifications needed to thrive as a Parking Attendant at Colonial Parking, and why are they important?

To thrive as a Parking Attendant at Colonial Parking, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, parking management software, and sometimes handheld barcode scanners is typically required. Excellent communication, reliability, and problem-solving abilities help attendants manage customer interactions and handle unexpected situations. These skills ensure efficient operations, positive customer experiences, and safe, organized parking environments.

What are the main challenges faced by attendants at Colonial Parking, and how can new hires effectively address them?

Attendants at Colonial Parking often encounter challenges such as managing high volumes of vehicles during peak hours, providing excellent customer service in fast-paced situations, and ensuring the safety and security of parked vehicles. New hires can effectively address these challenges by staying organized, maintaining clear communication with team members, and following established procedures. Proactively assisting customers and adapting quickly to changing circumstances are key to success in this role.

What is Colonial Parking and what do they do?

Colonial Parking is a company that specializes in providing parking management services for properties such as office buildings, hospitals, hotels, and event venues. They operate and manage parking lots and garages, offering services such as valet parking, self-parking, and parking enforcement. Colonial Parking also utilizes technology to improve parking experiences and efficiency. Their goal is to deliver safe, convenient, and reliable parking solutions for both property owners and customers.
More about Colonial Parking jobs
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Colonial Parking jobs near you
CUSTOMER CARE ASSOCIATE - A

CUSTOMER CARE ASSOCIATE - A

Colonial Parking

Washington, DC • On-site

$16.50 - $22.75/hr

Other

Posted 28 days ago

Key responsibilities

  • Respond to customer inquiries and communications across various channels including phone, email, website requests, and intercom.

  • Update customer information, process account adjustments, and assist with billing and invoice inquiries.

  • Perform outbound collection efforts by phone, email, or physical mailing.

Job description

Position Summary
The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required.
Essential Duties and Responsibilities

  • Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner.
  • Maintains queue schedule and TOD (time on duty) for inbound calls.
  • Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.
  • Update customer information, make account adjustments and assist with billing and invoice inquiries. Accurately noting of all customer accounts.
  • Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations.
  • Understand all relevant systems within the Customer Care and Remote Management Center Departments. (Paris, TAD, Ceridian, eColonial.com, Social Media Outlets, PACS Outlook and more...)
  • Assist with monthly billing and invoice process.
  • Daily reporting of activities.
  • Performs outbound collection efforts by phone, email or physical mailing.
  • Drive high quality QSR (quality) scores for incoming customer contacts in all mediums.
  • Fosters positive relationship while working with cross functional departments.
  • Promotes the department and company standards & core values (1) Remarkable Customer Service (2) Unwavering Accountability (3) High Integrity (4) Continuous Improvement (5) Community Development.
  • Maintains knowledge of departmental policies and procedures.
  • Strong communicator with ability to resolve customer inquiries with a one-call resolution.
  • Understand and follow escalation procedures.
  • Understand and follow appeasement procedures.
  • Ability to resolve complex billing issues.
  • Maintains a flexible schedule and flexible work shifts, as the business needs evolve. Ability to work some weekends.
  • Ability to adjust to changing demands in daily priority levels and work flow.
  • Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.
Non-Essential Duties and Responsibilities
  • Performs other duties as assigned, when necessary.
Minimum Job Qualifications
  • Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.
Qualifications Desired
  • Customer service experience.
  • CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.

Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.
Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.
Internal Contacts
Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force.
External Contacts
External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.

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