About Us At Bob Johnson Toyota Collision Shop, we're proud to be part of the Bob Johnson Auto Group ... Answer and manage incoming calls, schedule appointments and update repair statuses. * Handle ...
About Us At Bob Johnson Toyota Collision Shop, we're proud to be part of the Bob Johnson Auto Group ... Answer and manage incoming calls, schedule appointments and update repair statuses. * Handle ...
Body Shop Manager
Rochester, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Rochester, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Rochester, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Rochester, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Rochester, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Rochester, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Canandaigua, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Body Shop Manager
Canandaigua, NY · On-site
$70K - $150K/yr
Oversee daily Body Shop activities * Manage shop production schedule to meet pace and budget ... Previous Manager Experience is Required * 2-5 years proven results in a Collision Center setting ...
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
General Manager - Auto Body Shop
$80K - $120K/yr
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
General Manager - Auto Body Shop
$80K - $120K/yr
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... The General Manager's primary responsibility and accountability includes providing an exceptional ...
Collision Estimator
West Henrietta, NY · Remote
$54K - $73K/yr
Since 1999, Crash Champions remains the only founder-led national multi-shop operator (MSO ... Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP ...
Collision Estimator
West Henrietta, NY · Remote
$54K - $73K/yr
Since 1999, Crash Champions remains the only founder-led national multi-shop operator (MSO ... Source, order, and track parts in collaboration with manager * Conduct quality checks * Ensure DRP ...
Auto Body Repair Technician
NY · On-site
Current or recent collision shop experience or training preferred * Strong automotive background * Good time management skills * Trustworthy, reliable, and dependable * Works well as part of a team
Auto Body Repair Technician
NY · On-site
Current or recent collision shop experience or training preferred * Strong automotive background * Good time management skills * Trustworthy, reliable, and dependable * Works well as part of a team
Current or recent collision shop experience or training preferred * Strong automotive background * Good time management skills * Trustworthy, reliable, and dependable * Works well as part of a team
Quick apply
Current or recent collision shop experience or training preferred * Strong automotive background * Good time management skills * Trustworthy, reliable, and dependable * Works well as part of a team
Collision Estimator
Rochester, NY · On-site
$65K - $143K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
Rochester, NY · On-site
$65K - $143K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
$65K - $144K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
$65K - $144K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
West Henrietta, NY · On-site
$65K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
West Henrietta, NY · On-site
$65K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
$143K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
$143K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
Rochester, NY · On-site
$65K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Collision Estimator
Rochester, NY · On-site
$65K/yr
... shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also ... Manage each repair throughout the process and ensure Crash Champions' quality standards by ...
Body Shop Production Coordinator
Rochester, NY · On-site
$70K - $90K/yr
Strong organizational and time-management skills. * Familiarity with collision repair workflow and ... Proficiency with shop management software (CCC ONE, Reynolds, etc.) is a plus. * Commitment to ...
Body Shop Production Coordinator
Rochester, NY · On-site
$70K - $90K/yr
Strong organizational and time-management skills. * Familiarity with collision repair workflow and ... Proficiency with shop management software (CCC ONE, Reynolds, etc.) is a plus. * Commitment to ...
Body Shop Technician III
Rochester, NY · On-site
As a Body Shop Technician with Penske, you'll perform minor truck and trailer collision repairs ... management The associate must be able to perform all work adhering to DOT, OSHA, and all Penske ...
Body Shop Technician III
Rochester, NY · On-site
As a Body Shop Technician with Penske, you'll perform minor truck and trailer collision repairs ... management The associate must be able to perform all work adhering to DOT, OSHA, and all Penske ...
Collision Shop Manager information
See Rochester, NY salary details
$11.62 - $15.68
13% of jobs
$17.28 is the 25th percentile. Wages below this are outliers.
$15.68 - $19.73
31% of jobs
The median wage is $21.94 / hr.
$19.73 - $23.78
12% of jobs
$23.78 - $27.84
7% of jobs
$27.84 - $31.89
9% of jobs
$33.31 is the 75th percentile. Wages above this are outliers.
$31.89 - $35.94
11% of jobs
$35.94 - $40
6% of jobs
$40 - $44.05
5% of jobs
$44.05 - $48.10
3% of jobs
$48.10 - $52.16
1% of jobs
$52.16 - $56.21
2% of jobs
$11
$27
$56
How much do collision shop manager jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for collision shop manager in Rochester, NY is $27.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $35.58 per hour, depending on experience, location, and employer.
What are some common challenges faced by a Collision Shop Manager, and how can they be effectively managed?
Collision Shop Managers often encounter challenges such as coordinating workflow during peak periods, ensuring timely parts delivery, maintaining high-quality repair standards, and managing customer expectations. Effective management involves strong organizational skills, leveraging repair management software, fostering clear communication among technicians, and building reliable relationships with suppliers. By prioritizing staff training and establishing clear repair processes, managers can create a productive environment that delivers high customer satisfaction while meeting business goals.
What are the key skills and qualifications needed to thrive as a Collision Shop Manager, and why are they important?
To thrive as a Collision Shop Manager, you need strong knowledge of automotive repair, estimating processes, and shop operations, usually supported by experience or certifications like I-CAR or ASE. Proficiency with estimating software (such as CCC ONE or Mitchell), shop management systems, and parts procurement platforms is typically required. Leadership, customer service, and effective communication are standout soft skills for managing teams and ensuring client satisfaction. These abilities are critical for maximizing shop efficiency, maintaining repair quality, and driving business growth in a competitive environment.
What is the difference between Collision Shop Manager vs Collision Repair Technician?
| Aspect | Collision Shop Manager | Collision Repair Technician |
|---|---|---|
| Certifications | ASE certifications, management training | ASE certifications, technical repair certifications |
| Work Environment | Office and shop supervision, administrative tasks | Repair bays, hands-on vehicle repair |
| Primary Responsibilities | Managing staff, customer service, workflow coordination | Performing vehicle repairs, diagnostics, part replacements |
| Industry Usage | Used in collision repair shops for leadership roles | Used by technicians performing repairs |
The Collision Shop Manager oversees daily operations, staff, and customer relations, requiring management skills and certifications. In contrast, the Collision Repair Technician focuses on hands-on vehicle repairs and technical skills. Both roles are essential in collision repair shops but differ in responsibilities and focus areas.
What does a Collision Shop Manager do?
A Collision Shop Manager oversees the daily operations of an auto body repair shop, ensuring that vehicles are repaired efficiently and to industry standards. They supervise technicians, coordinate repair schedules, handle customer service issues, and manage inventory and budgets. The manager also ensures compliance with safety regulations and works closely with insurance companies to process claims. Their role is vital in maintaining a high level of customer satisfaction and smooth workflow within the shop.
What are popular job titles related to Collision Shop Manager jobs in Rochester, NY? For Collision Shop Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collision Shop Manager jobs in Rochester, NY look for? The top searched job categories for Collision Shop Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collision Shop Manager jobs? Cities near Rochester, NY with the most Collision Shop Manager job openings:
$18 - $24/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted yesterday
Bob Johnson Auto Group rating
6.0
Based on 9 frontline employees who took The Breakroom Quiz
105th of 147 rated car dealerships
Job description
About Us
At Bob Johnson Toyota Collision Shop, we’re proud to be part of the Bob Johnson Auto Group — one of the fastest-growing and most customer-focused automotive groups in New York State. Our team is committed to delivering top-quality repairs, exceptional service, and a seamless customer experience every time.
Position Overview
We are seeking an energetic, reliable, and detail-oriented Customer Service Representative (CSR) to join our Collision Shop team. The ideal candidate will be highly organized, able to multitask in a fast-paced environment, and comfortable handling payments, scheduling repairs, and communicating effectively with customers, technicians, and insurance partners.
Responsibilities
- Greet customers in person and by phone, providing exceptional service and professionalism.
- Answer and manage incoming calls, schedule appointments and update repair statuses.
- Handle customer payments, invoices, and insurance documentation accurately.
- Maintain repair order files and ensure all documentation is complete and compliant.
- Communicate with insurance companies and adjusters regarding claims and repair estimates.
- Coordinate with technicians and estimators to ensure timely workflow and repair updates.
- Maintain a clean, organized, and professional front-desk environment.
- Support other administrative and service functions as needed.
Benefits
- Competitive hourly wage and performance incentives.
- Health, dental, and vision insurance.
- Life, Short Term & Long Term Disability, and Accident insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Opportunities for advancement within the Bob Johnson Auto Group.
Qualifications
- Previous experience in customer service or automotive service/collision preferred.
- Strong multitasking and organizational skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Proficient in basic computer skills (Microsoft Office experience a plus).
- Comfortable handling cash and credit card transactions.
- Professional appearance and positive attitude
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