The Automotive Body Shop Manager is responsible for overseeing daily shop operations, ensuring efficient workflow, high-quality repairs, and excellent customer service. This role manages technicians and support staff, coordinates with insurance companies on estimates and supplemental claims, and ensures compliance with all required training, safety standards, and industry regulations. The ideal candidate is a strong leader with collision management experience and a focus on productivity, profitability, and customer satisfaction.
Key Responsibilities
Shop Operations & Workflow
Control and optimize shop flow to ensure timely vehicle repairs and on-time delivery
Schedule work, assign jobs, and balance workload among technicians
Monitor repair progress and address bottlenecks or delays
Ensure repairs meet quality standards and OEM guidelines
Insurance & Claims Management
Work directly with insurance companies on estimates and supplemental insurance claims
Review repair plans and supplements for accuracy and completeness
Negotiate with insurance adjusters as needed to ensure proper repair coverage
Ensure documentation and photos meet insurer requirements
Team Leadership & Training
Supervise, coach, and motivate technicians, estimators, and support staff
Ensure employees stay current with required training and certifications
Promote a culture of accountability, teamwork, and continuous improvement
Assist with hiring, performance reviews, and disciplinary actions when needed
Safety & Compliance
Ensure compliance with OSHA regulations, shop safety policies, and environmental standards
Maintain required safety measures, equipment, and personal protective gear
Conduct safety meetings and enforce safe work practices
Ensure compliance with manufacturer, insurer, and industry program requirements
Customer Service & Communication
Serve as a point of contact for customers regarding repair status and concerns
Resolve customer complaints professionally and promptly
Ensure a high level of customer satisfaction throughout the repair process
Financial & Administrative Duties
Monitor labor efficiency, cycle time, and key performance indicators (KPIs)
Control costs related to labor, materials, and sublet repairs
Assist with budgeting, inventory control, and vendor relationships
Ensure accurate paperwork, invoices, and repair documentation
Qualifications
Proven experience in an automotive body shop or collision repair environment
Prior management or supervisory experience preferred
Strong understanding of collision repair processes and insurance claims
Knowledge of safety regulations and compliance requirements
Excellent organizational, communication, and leadership skills
Ability to multitask and work in a fast-paced environment