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Collision Manager Jobs in Raleigh, NC (NOW HIRING)

Caliber Collision

Auto Parts Coordinator

Durham, NC · On-site

$16 - $18/hr

Service Center Durham - Downtown JOB SUMMARY Caliber Collision has an immediate job opening for an ... management preferred * Must be 21 years of age or older * Must have a valid driver's license and be ...

Capital Chevrolet

Part-Time Customer Service Rep

Raleigh, NC · On-site

$15.50 - $21.25/hr

Part-Time Customer Service Representative Carolinas Collision Centers, a division of Capital ... Manage customer expectations throughout the repair process * Handle administrative tasks including ...

Capital Chevrolet

Customer Service Rep

Raleigh, NC

$15.50 - $21.25/hr

Customer Service Representative Carolinas Collision Centers, a division of Capital Automotive Group ... Manage customer expectations throughout the repair process * Handle administrative tasks including ...

Frontier Auto Parts

Auto Parts Delivery Driver

Raleigh, NC · On-site

$16 - $17/hr

Deliver auto body parts (e.g., headlights, bumpers) to collision repair shops * Drive a cargo van ... SMS Consent - By applying to this position, you agree to receive text messages from hiring managers ...

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Showing results 1-20

All JobsCollision Manager JobsCollision Manager Jobs in Raleigh, NC

Collision Manager information

See Raleigh, NC salary details

$26.2K

$66.6K

$105.5K

How much do collision manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for collision manager in Raleigh, NC is $66,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $83,100.00 per year, depending on experience, location, and employer.

What are the biggest challenges Collision Managers face when overseeing repairs, and how can they be addressed?

Collision Managers often encounter challenges such as coordinating between technicians, insurance adjusters, and customers to ensure timely and accurate repairs. Managing workflow disruptions due to parts delays or unexpected repair complexities is also common. Effective communication, strong organizational skills, and the ability to quickly adapt to changing priorities help address these challenges. Building strong relationships within the team and with external partners is essential for maintaining a smooth repair process and high customer satisfaction.

What does a Collision Manager do?

A Collision Manager oversees the operations of an auto body repair shop or collision center, ensuring that vehicles are repaired efficiently and safely after accidents. They manage a team of technicians, coordinate with insurance companies, handle customer service, and ensure compliance with safety and quality standards. Their role often includes estimating repair costs, ordering parts, and maintaining shop productivity. Effective communication and organizational skills are vital for success in this role.

What is the difference between Collision Manager vs Body Shop Estimator?

AspectCollision ManagerBody Shop Estimator
CredentialsCertifications like I-CAR, ASE, or state-specific licensesCertifications such as I-CAR, ASE, or manufacturer-specific training
Work EnvironmentOversees collision repair operations, manages staff, and coordinates with insurancePrepares repair estimates, communicates with customers and insurance companies
Industry UsageUsed in collision repair facilities to manage overall operationsCommonly employed in body shops to estimate repair costs

While both roles are integral to collision repair, a Collision Manager oversees the entire operation, including staff and workflow, whereas a Body Shop Estimator focuses on creating accurate repair estimates and customer communication. The Collision Manager has broader responsibilities, often requiring management certifications, while the Estimator specializes in estimating and customer service.

What are the key skills and qualifications needed to thrive as a Collision Manager, and why are they important?

To thrive as a Collision Manager, you need expertise in automotive repair processes, estimating, and a solid understanding of insurance procedures, often supported by experience in body shop management or I-CAR certifications. Familiarity with collision estimating software like CCC ONE and knowledge of shop management systems are typically required. Strong leadership, customer service, and conflict resolution skills set outstanding Collision Managers apart. These skills are crucial for efficiently managing repair operations, ensuring customer satisfaction, and maintaining profitability in a competitive industry.
What are popular job titles related to Collision Manager jobs in Raleigh, NC? For Collision Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collision Manager jobs in Raleigh, NC look for? The top searched job categories for Collision Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collision Manager jobs? Cities near Raleigh, NC with the most Collision Manager job openings:
Collision Manager jobs near you
Infographic showing various Collision Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $66,590 per year, or $32 per hour.

Customer Service Rep

Carolinas Collision Center of Raleigh

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Carolinas Collision Centers, a division of Capital Automotive Group, is looking for a Customer Service Representative to join our growing team in Raleigh! If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a great customer experience, we’d love to connect with you.

What You’ll Be Doing:

  • Greet customers and serve as the first point of contact for the collision center
  • Answer incoming calls, schedule appointments, and provide updates on repair status
  • Communicate with customers, insurance companies, and internal team members
  • Assist with intake of vehicles and ensure accurate documentation
  • Manage customer expectations throughout the repair process
  • Handle administrative tasks including data entry, filing, and invoicing support
  • Maintain a professional, friendly, and organized front office environment

What We’re Looking For:

  • Previous customer service experience (automotive or collision experience is a plus)
  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized in a busy setting
  • Positive attitude with a team-first mindset
  • Basic computer skills and comfort learning new systems
  • Attention to detail and a sense of urgency

What We Offer:

  • Competitive pay
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth opportunities within a growing organization
  • Supportive, team-oriented work environment

Why Carolinas Collision Centers?
At Carolinas Collision Centers, you’re not just supporting repairs — you’re helping customers through unexpected situations and getting them back on the road with confidence. Our team takes pride in delivering high-quality work and an exceptional customer experience, and every role plays a key part in that process. If you’re looking for a place where your work truly makes a difference, you’ll find it here.

Carolinas Collision Centers is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.

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