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Collision Center Customer Service Representative Jobs

Globalchannelmanagement

Call Center CSR

Grants Pass, OR · On-site

$15 - $16/hr

Call Center CSR requires: * Call center * Customer service * MS Office DUTIES: Properly document customer complaints and concerns immediately and facilitate satisfactory resolution. Communicate ...

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Collision Center Customer Service Representative information

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How much do collision center customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collision center customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

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Cities with the most Collision Center Customer Service Representative job openings:

What states have the most Collision Center Customer Service Representative jobs?

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For Collision Center Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Collision Center Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Temporary. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Collision Center Estimator

Wesley Chapel, FL • On-site

Parks Lincoln of Tampa
51 - 200 employees
Learn more about Parks Lincoln of Tampaexternal

$49K - $66K/yr

Full-time

Re-posted 29 days ago

Job description

The Collision Center Estimator is responsible for delivering an exceptional guest experience while providing accurate repair estimates and coordinating the repair process from start to finish. This position serves as the primary point of contact for customers, ensuring clear communication and outstanding service throughout the repair experience.

In addition to estimating collision repairs, the Estimator will actively develop new business by building relationships with current dealership service clients and identifying collision repair opportunities. This role is also responsible for managing warranty-related collision claims for new vehicle inventory and working closely with the Sales, Service, Parts, and Body Shop teams to ensure repairs are completed efficiently and to manufacturer standards.

Key Responsibilities

  • Prepare accurate and timely collision repair estimates.
  • Deliver outstanding guest service through consistent communication and follow-up.
  • Coordinate with technicians, insurance companies, and customers throughout the repair process.
  • Develop new collision repair business by engaging existing dealership service customers.
  • Manage warranty-related collision claims for new vehicle inventory.
  • Ensure repairs meet Ford and Lincoln manufacturer standards and dealership quality expectations.
  • Maintain complete and accurate repair documentation.
  • Collaborate with dealership departments to provide a seamless customer experience.

Qualifications

  • Previous Collision Center Estimator experience preferred.
  • Excellent customer service and guest relations skills.
  • Strong communication, organizational, and time management abilities.
  • Ability to build relationships and generate business from existing dealership customers.
  • Experience with collision estimating software and OEM repair procedures preferred.
  • Knowledge of Ford and Lincoln warranty processes is a plus.
  • Valid driver's license with an acceptable driving record.

We are looking for a motivated, customer-focused professional who is committed to delivering exceptional service while helping grow our collision center business.

Apply