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Collision Center Customer Service Representative Jobs

Chevy Chase Acura

Collision center CSR

Bethesda, MD · On-site

$17 - $23.25/hr

Customer service representative Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as customer service representative. You will be responsible for ...

Rochester Collision Center

Body shop CSR

Rochester, MN · On-site

$15.50 - $21.25/hr

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and ...

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Collision Center Customer Service Representative information

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How much do collision center customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collision center customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Collision Center Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Temporary. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Collision Center Customer Service Representative

Memphis, TN • On-site

DeSoto Collision Center
See more jobs at DeSoto Collision Centerexternal

$13.75 - $17.75/hr

Other

Re-posted 29 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization
Desoto Collision Center is a locally owned, family business serving the Southeastern Tennessee and North Mississippi areas. At Desoto Collision Center, our mission is to provide top-notch auto body repairs and exceptional customer service. We consistently deliver this promise through our commitment to attracting and retaining talented, long-term employees at every level within our organization.
Description
Desoto Collision Center is looking to add motivated and dedicated members to our Team.
The Collision Center Customer Service Representative is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center's volume. CSRs are also expected to manage customer payments and maintain accounts receivable collection balances in line with DCC's standards. Duties including answering phones, scheduling repairs, typing correspondence, preparing reports, data entry, billing and filing. The position also provides general administrative support to the Manager and Estimator positions.
  • Consistently gathers customer information and providing basic information about DCC's services. Accepts feedback and coaching on continuously improving sales skills, and gives feedback to other team members. Greets and assists customers by phone or in person, schedules vehicles for estimates or drop offs, checks in vehicles and assist in delivering or picking up customers.
  • Monitors work volume scheduled for center.
  • Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
  • Obtains appropriate information from morning admin meetings and follows up on all assigned action items to properly update customers. Assists in resolving problems if customer cannot pick up vehicle when completed.
  • Assists in carrying out DCC's process on customer communication throughout the repair process (every other day at a minimum). Ensures that all customers understand the CSI "10" survey process.
  • Maintains his/her workspace in an organized manner, as well as monitoring the reception area/rest rooms to ensure they remain neat and clean. Adheres to DCC dress code and wears appropriate safety equipment.
  • Perfom other duties as assigned by Manager to ensure efficient and effective business operations.
Full-Time/Part-Time
Full-Time
Location
Wolfchase
Position Requirements
  • Valid Driver's License
  • Prior experience in Management of a collision repair shop
  • Thorough knowledge of the collision repair industry
  • Effective leadership and communication skills
  • Commitment for continued learning (I-Car)
  • Ability to multi-task in a structured environment

Salary
This position is currently accepting applications.

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