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Collections Jobs in Salisbury, MD (NOW HIRING)

Delmarva Collections

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Account Manager / Collector

Salisbury, MD · On-site

$17 - $30/hr

Collections Specialist Delmarva Collections, Inc. (DCI) Location: Salisbury, MD | Part-Time Position Summary Delmarva Collections is seeking a motivated Collections Specialist to recover past-due ...

M&T Bank

Collections Specialist I

Millsboro, DE

$18 - $28.31/hr

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor ...

M&T Bank

Bankruptcy Collections Specialist III

Millsboro, DE · On-site

$20.55 - $34.25/hr

Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. Primary Responsibilities : * Initiate contact with consumer borrowers that ...

M&T Bank

Bankruptcy Collections Specialist III

Millsboro, DE · On-site

$20.55 - $34.25/hr

Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. Primary Responsibilities : * Initiate contact with consumer borrowers that ...

Delmarva Collections

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Sales

Salisbury, MD · On-site

$17 - $30/hr

Part-Time Business Development Representative (Sales) Delmarva Collections, Inc. (DCI) Location: Salisbury, MD | Part-Time Position Summary Delmarva Collections is seeking a motivated Part-Time ...

EMG Acquisitions

Store Manager - Seaford

Seaford, DE · On-site

Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management. The Store Manager's responsibilities include but not limited to ...

HealthPort

Billing Specialist

Salisbury, MD

$19 - $25.75/hr

Billing Specialist We are seeking a detail-oriented Billing Specialist to manage and oversee our billing and collections process. The ideal candidate will ensure accurate processing of invoices ...

HealthPort

Billing Specialist

Salisbury, MD

$19 - $25.75/hr

Billing Specialist We are seeking a detail-oriented Billing Specialist to manage and oversee our billing and collections process. The ideal candidate will ensure accurate processing of invoices ...

Menlo Dental Consulting

Associate Dentist

Cambridge, MD · On-site

Details: - Positive, friendly work environment - Outstanding earning potential FFS practice - 40+ NP a month - 32% of Collections - Modern office and technology. - $1,500 CE stipend a year - 2-3 Days ...

Labcorp

Phlebotomist - Rover

Georgetown, DE · On-site

$15.75 - $19.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

Labcorp

Phlebotomist - Rover

Georgetown, DE · On-site

$15.75 - $19.50/hr

Perform blood collections by venipuncture and capillary techniques for all age groups * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient ...

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All JobsCollections JobsCollections Jobs in Salisbury, MD

Collections information

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$29

How much do collections jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for collections in Salisbury, MD is $21.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.75 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Salisbury, MD?

The most popular types of Collections jobs in Salisbury, MD are:

What cities near Salisbury, MD are hiring for Collections jobs?

Cities near Salisbury, MD with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Salisbury, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,089 per year, or $21.2 per hour.

Collections Specialist (Early Stage) - Hybrid

M&T Bank

Millsboro, DE • On-site

$18 - $28.31/hr

Full-time

Re-posted 4 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

80th of 171 rated banks

Job description

Make a Difference While Helping Customers Find Financial Solutions
Are you someone who enjoys helping people, solving problems, and thriving in a fast-paced environment? M&T Bank is seeking customer-focused professionals to join our Collections team. In this role, you'll work directly with customers who are experiencing financial challenges, helping them explore repayment options and return their accounts to good standing while delivering an exceptional customer experience. This is an excellent opportunity for individuals with customer service, retail, call center, banking, sales, or collections experience who enjoy building rapport, navigating conversations, and finding solutions that work for both the customer and the bank.
What You'll Do:
As a Collections Representative, you'll play a key role in helping customers manage and resolve delinquent accounts during the early stages of delinquency (approximately 30-90 days past due). On a typical day, you will:
  • Make and receive a high volume of customer phone calls using automated dialing technology
  • Contact customers to discuss past-due accounts and identify appropriate repayment solutions
  • Recommend payment plans and other available programs designed to help customers resolve delinquency
  • Handle a variety of consumer products, including credit cards, auto loans, recreational vehicle loans, and overdraft accounts
  • Document customer interactions accurately and thoroughly within internal systems
  • Research account issues, identify potential concerns such as fraud or insurance-related matters, and escalate when appropriate
  • Answer questions from customers and internal business partners regarding delinquent accounts
  • Navigate multiple systems and applications while managing customer conversations
  • Follow all regulatory, compliance, and operational risk requirements

What Makes Someone Successful in This Role:
We're looking for individuals who combine strong customer service skills with the ability to confidently navigate challenging conversations. Successful candidates typically demonstrate:
  • A genuine desire to help customers and identify solutions
  • Strong verbal communication and phone etiquette
  • Empathy, professionalism, and the ability to build rapport quickly
  • Excellent attention to detail and documentation skills
  • Comfort working in a fast-paced, performance-driven environment
  • Strong computer and multitasking skills
  • The ability to learn new systems and processes quickly
  • Good judgment and problem-solving abilities
  • A positive attitude and collaborative team mindset

Education and Experience Required:
  • High School Diploma or GED
  • 1+ year relevant work experience

Education and Experience Preferred:
  • Previous collections experience is beneficial but not required - we welcome candidates who have demonstrated success in customer-facing environments and are eager to learn
  • Experience in customer service, retail sales and service, contact center/call center operations, banking or financial services, collections, account servicing, consumer lending
  • Strong computer proficiency, including experience with business software applications
  • Detail-oriented with strong written and verbal communication skills

Work Model & Office Location:
  • This is a hybrid role requiring four days per week in the office
  • Eligible candidates must live within reasonable commuting distance to 499 Mitchell Street, Millsboro, DE 19966

Required Availability/Scheduled Shift:
Monday-Friday:
  • 8:00am-4:30pm on four weekdays
  • 12:30pm-9:00pm on one weekday
  • Employees receive a 10% shift differential for the evening shift

Saturdays:
  • 8:00am-12:30pm
  • 1-2 Saturdays per month is required

Why Join Our Team?
You'll become part of a collaborative team that values support, development, and engagement. The team regularly participates in team-building activities and events, creating an environment where employees can build strong relationships while growing their careers. At M&T Bank, you'll have the opportunity to develop valuable skills in customer service, negotiation, problem-solving, and financial services while making a meaningful impact on customers and the organization.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Millsboro, Delaware, United States of America

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