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Collections Jobs in Hartford, CT (NOW HIRING)

USA Waste & Recycling

Collections Representative

Enfield, CT

$17.25 - $22.25/hr

Collections Representative USA Waste and Recycling USA Waste and Recycling, Inc Position Summary: The Collections Representative is responsible for collaborating with existing customers on solutions ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

Webster Bank

Associate, Collections

Southington, CT

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

TRUMPF

Credit and Collections Specialist

Farmington, CT

$23 - $30.75/hr

Minimum 5 years B2B Credit Management and Collections experience preferred, with experience in a diversified manufacturing company desirable. * Proficient with SAP, Microsoft Excel and Power BI.

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Collections information

See Hartford, CT salary details

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How much do collections jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collections in Hartford, CT is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.23 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are the most commonly searched types of Collections jobs in Hartford, CT?

The most popular types of Collections jobs in Hartford, CT are:

What job categories do people searching Collections jobs in Hartford, CT look for?

The top searched job categories for Collections jobs in Hartford, CT are:

What cities near Hartford, CT are hiring for Collections jobs?

Cities near Hartford, CT with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Hartford, CT as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% In-person, 5% Hybrid, and 4% Remote job distribution, with an average salary of $45,019 per year, or $21.6 per hour.

Collections Representative

USA Waste and Recycling

Enfield, CT • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Collections Representative
USA Waste and Recycling
Position Summary:
The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent accounts up to date. The Collections Representative will have a high level of interaction with external customers, as well as Sales and Customer Service. This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.
Why USA Waste and Recycling
  • 401 (K), Roth, and Profit Sharing/Match Plans.
  • Competitive Salaries.
  • Comprehensive medical, dental, and vision insurance.
  • FSA Eligibility.
  • Telehealth and Mental Health support.
  • Life insurance options include a 100% employer-funded option.
  • Employee Assistance Program.
  • Training and development opportunities with a growing, family-owned company.

Your Role:
  • Maintained continuous follow-up with customers to obtain timely payment.
  • Resolve undistributed cash.
  • Complete appropriate paperwork for credit memos, refunds, and account adjustments.
  • Complete and provide account reconciliations.
  • Facilitate across departments on behalf of the customer for disputed invoices.
  • Partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
  • Keep details collected within the system.
  • Monitor and maintain orders on hand throughout each day.
  • Perform final steps to write off accounts to bad debt.
  • Understand and ensure compliance with internal procedures and controls.
  • Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, accounts receivable, and Management.
  • Participate in backup coverage for residential collections and when others are out of the office.
  • Prepare weekly collection reports for the Credit Manager.
  • Involvement in departmental initiatives, projects, or cross-functional training.
  • Support management and company requests as needed.
  • Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and other federal, state, and local standards.
  • Adapts to changing duties, as required, based on business needs.

Your Skills:
  • Ability to prioritize work in a fast-paced environment.
  • Ability to communicate effectively, both verbally and in writing
  • Ability to interact with customers to resolve concerns.
  • Excellent attention to detail and customer focus
  • Capable of managing all the daily departmental activities with attention to detail, including the timely collection of receivables.
  • Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
  • Thorough knowledge and understanding of collections, transactions, and processes.

Desired Requirements:
  • Associate degree or continued college work
  • Proficiency with Microsoft Office, such as Teams, Outlook, Excel, and Word.

Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
  • Required to exert physical effort in handling objects more or less than 30 pounds rarely.
  • This position requires on-site presence at our Enfield, CT location; remote work arrangements are unavailable for this role.

Our Story
USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.
From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.
Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.
Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.
USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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