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Collections Representative Jobs in Phoenix, AZ (NOW HIRING)

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower ...

Progressive Leasing

Be Seen First

Bilingual Collections Representative

Glendale, AZ · Remote

$17/hr

We are currently hiring Bilingual Remote Collections Agents to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a ...

Empereon Constar

1st Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Our 1st Party Collectors thrive in a quick collections-cycle environment and play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate ...

Empereon Constar

3rd Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Our 3rd Party Collectors thrive in a quick collections-cycle environment and play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate ...

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All JobsCollections Representative JobsCollections Representative Jobs in Phoenix, AZ

Collections Representative information

See Phoenix, AZ salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections representative in Phoenix, AZ is $18.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.01 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $39,497 per year, or $19 per hour.

Auto Collections Representative

CornerStone Staffing

Tempe, AZ • On-site

$19/hr

Full-time

Posted 11 days ago

Job description

Auto Collections Representatives
(Experience Required)

Location: Tempe, AZ 85281| Onsite
Schedule: Full-Time | Flexible Shifts Between 6 AM – 10 PM, Mon–Fri; 2 Saturdays per Month; 1 Sunday per Quarter
Pay: $19/hour |$22/hour when hired on + Overtime Opportunities
Employment Type: Temp-to-Hire
Start Date: Next Training Class Begins in August

Job ID: 156590

Ready to Take Your Collections Career to the Next Level?

CornerStone Staffing is now hiring Experienced Auto Collections Representatives in Tempe, AZ! If you thrive in a high-energy environment, have a passion for performance, and are motivated by results and earnings, this is the opportunity for you.

Be part of a high-performing team that values best-in-class customer interactions, professional growth, and a clear path to permanent employment. Enjoy the flexibility of working from home after training, plus earn extra money through overtime—especially during end-of-month peak periods.

Job Title

Auto Collections Representative – Experience Required

Key Responsibilities

  • Make outbound and receive inbound calls to collect on delinquent auto loan accounts

  • Use strong communication skills to build rapport and maintain positive customer relationships

  • Negotiate payment arrangements and resolve delinquencies professionally

  • Use skip tracing tools to locate customers when necessary

  • Meet daily productivity targets and quality standards

  • Update account notes and maintain accurate documentation

  • Collaborate with team members and uphold compliance and company policies

Requirements

  • 2+ years in collections, specifically in auto finance or related industry

  • Ability to handle high call volumes and multitask effectively

  • Strong conflict resolution and negotiation skills

  • A high school diploma or GED is required

  • Flexible availability for an 8-hour shift between 6 AM – 10 PM (including some weekends)

  • Willingness to work mandatory overtime, especially at month-end

Compensation & Benefits

  • $19/hour starting pay - $22/hour when hired on

  • Overtime available at peak times – great earning potential

  • Temp-to-Hire opportunity with long-term stability

  • Ongoing coaching and professional development

For immediate consideration, send your resume to torig@cornerstonestaffing.com

Click the Apply Online at the top of this page, or below this job description, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

  • If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the Arlington Branch.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy on our website.

Company Description

This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.