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Collections Recovery Jobs in Arizona (NOW HIRING)

Newrez

2nd Lien Collections Specialist (On-Site)

Tempe, AZ

$17.75 - $24/hr

POSITION SUMMARY The 2nd Lien Recovery Consultant is responsible for locating and contacting ... High school diploma or equivalent, required. * 2-4 years' experience within collections and loss ...

U-Haul

Equipment Recovery Specialist

Phoenix, AZ · On-site

If so, consider becoming U-Haul's newest Equipment Recovery Specialist. In this role you will ... General computer knowledge * 1 year of call center or collections * 1 year of office experience

Chicanos Por La Causa

Collection Specialist

Phoenix, AZ · On-site

$17.25 - $23.50/hr

... loan recovery. Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the ... collections, loan servicing, or related financial services required. · Knowledge of Fair Debt ...

Chicanos Por La Causa

Collection Specialist

Phoenix, AZ · On-site

$17.25 - $23.50/hr

... loan recovery. Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the ... collections, loan servicing, or related financial services required. • Knowledge of Fair Debt ...

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Collections Recovery information

What are some common challenges faced in a collections recovery role, and how can they be effectively managed?

Professionals in Collections Recovery often encounter challenges such as negotiating with reluctant debtors, managing high call volumes, and navigating complex regulations regarding debt collection. Effective communication skills, empathy, and persistence are crucial for building rapport and encouraging repayment. Staying organized and up-to-date with compliance requirements also helps mitigate risks and ensures ethical practices. Many organizations provide training and support from experienced team members to help overcome these challenges.

What does a collections recovery specialist do?

A Collections Recovery specialist is responsible for contacting individuals or businesses with overdue accounts to arrange payment and recover outstanding debts. They negotiate payment plans, update account records, and may work with legal or credit agencies if necessary. Their goal is to resolve delinquent accounts while maintaining positive customer relationships and adhering to legal and company guidelines.

What is the difference between Collections Recovery vs Collections Specialist?

AspectCollections RecoveryCollections Specialist
Required CredentialsHigh school diploma, some roles may require debt collection certificationsHigh school diploma, debt collection certifications often preferred
Work EnvironmentCall centers, financial institutions, debt collection agenciesFinancial institutions, third-party collection agencies, credit companies
Employer & Industry UsageUsed by banks, credit card companies, debt collectorsCommonly employed by banks, credit unions, collection agencies
Search & Comparison IntentUnderstanding roles in debt recovery processesLooking for debt collection job responsibilities and requirements

Collections Recovery professionals focus on recovering overdue debts through various methods, including negotiations and payment arrangements. Collections Specialists handle the day-to-day collection activities, contacting debtors and managing accounts. While both roles involve debt collection, Collections Recovery often emphasizes strategic recovery efforts, whereas Collections Specialists focus on direct contact and account management.

Can you make good money in collections recovery?

Collections recovery specialists can earn a competitive salary, often supplemented by commissions or bonuses based on recovery performance. Earnings vary depending on experience, location, and the size of the portfolio managed, with some professionals earning above average wages in the finance or collections industry.

What are the key skills and qualifications needed to thrive as a collections recovery specialist?

To thrive as a Collections Recovery Specialist, you need strong negotiation skills, attention to detail, and a good understanding of credit and debt processes, typically supported by a high school diploma or equivalent. Familiarity with collections management software, CRM systems, and regulatory compliance certifications like FDCPA is often required. Excellent communication, resilience, and problem-solving abilities help build rapport with clients and handle challenging conversations effectively. These skills are vital for maximizing debt recovery, maintaining compliance, and fostering positive customer relationships.

What are popular job titles related to Collections Recovery jobs in Arizona?

For Collections Recovery jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Collections Recovery jobs in Arizona look for?

The top searched job categories for Collections Recovery jobs in Arizona are:

Collections Recovery jobs near you
Infographic showing various Collections Recovery job openings in Arizona as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Bilingual Remote Collections Agents (AZ, 9/7 Start)

Progressive Leasing

Glendale, AZ • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Progressive Leasing rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we've grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring Bilingual Remote Collections Agents to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona. Your application will not be considered if you do not meet this requirement.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it's incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.
YOUR DAY-TO-DAY:
  • Responsible for outbound and inbound calls, collecting on accounts that are past due
  • Provide top tier support and service to our customers

THE DETAILS:
  • Start Date: Monday, September 7, 2026
  • Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 7:30AM-4:00PM; 100% attendance required
  • Full Time Shifts Available: Monday through Friday, 10:30AM-7:00PM
  • Saturdays Required: 5:30AM-2:00PM
  • Compensation: $17.00/HR + BONUS
  • Verified Spanish fluency will receive a 5% hourly pay increase
  • After submitting your application, you will need to complete a quick 10-minute Virtual Introduction to move your application forward. Once you complete it and if you meet qualifications, a recruiter will follow up via text message. Complete the Ribbon AI Virtual Intro here: http://app.ribbon.ai/interview/d904a457?assignedRecruiterId=9606072a-7c82-421f-b562-67285622ba06

YOU'LL BRING:
  • Customer Service and prior collections experience with impeccable interpersonal skills
  • Excellent verbal and written communication skills
  • Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
  • Phone experience in a customer service/call center environment
  • High school diploma or GED equivalent, must also be 18 years or older
  • AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
  • Other qualified experience can include call center, sales, retention, resolution, debt recovery, delinquency, negotiations, repossessions

REQUIREMENTS FOR WORK FROM HOME:
  • You must be located within a 60-mile radius of Glendale, AZ
  • You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
  • You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

WE OFFER:
  • Competitive Compensation
  • Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
  • Company Matched 401k
  • Paid Time Off + Paid Holidays + Paid Volunteer Hours
  • Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Charitable Gift Matching
  • Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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