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Collections Manager Jobs in Rio Rancho, NM (NOW HIRING)

aan

Customer Accounts Manager

Albuquerque, NM

$15 - $15.75/hr

Manage the collections process by counseling customers to gain timely lease/merchandise renewals * Review and close lease agreements, which includes confirming customer identification, collecting ...

aan

Customer Accounts Manager

Albuquerque, NM

$15 - $15.75/hr

Manage the collections process by counseling customers to gain timely lease/merchandise renewals * Review and close lease agreements, which includes confirming customer identification, collecting ...

UMB Financial

Portfolio Manager - BBLC

Albuquerque, NM · On-site

$67K - $99K/yr

As the Portfolio Manager - BBBLC, you will be responsible for assisting Business Banking and ... You have previous Business Loan collections experience. * You have 2 years' Business Loan credit ...

Aaron's

Customer Accounts Manager

Albuquerque, NM · On-site

$15 - $15.75/hr

Manage the collections process by counseling customers to gain timely lease/merchandise renewals * Review and close lease agreements, which includes confirming customer identification, collecting ...

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Showing results 21-40

All JobsCollections JobsCollections Manager JobsCollections Manager Jobs in Rio Rancho, NM

Collections Manager information

See Rio Rancho, NM salary details

$29.2K

$55.2K

$102.5K

How much do collections manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for collections manager in Rio Rancho, NM is $55,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $61,600.00 per year, depending on experience, location, and employer.

What does a collections manager do?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time. They coordinate with debtors, monitor overdue accounts, and may use collection software or tools to manage the process efficiently. Strong communication skills and knowledge of financial regulations are important in this role.

How much do collections managers make?

Collections managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, industry, and location. In larger markets, such as major cities, salaries can be higher, often exceeding $90,000 for experienced professionals. Compensation may also include bonuses and benefits related to debt recovery and financial management skills.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What job categories do people searching Collections Manager jobs in Rio Rancho, NM look for? The top searched job categories for Collections Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Collections Manager jobs? Cities near Rio Rancho, NM with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $55,234 per year, or $26.6 per hour.

Portfolio Analytics Manager

Sandia Laboratory Federal Credit Union

Albuquerque, NM • On-site

$83K - $104K/yr

Full-time

Re-posted 25 days ago

Job description

Job Type
Full-time
Description
Job Summary:
Responsible for the analysis and performance of Sunward's loan portfolio. Assists with the development of data-driven strategies to assess and enhance loan performance. Collaborates with various departments to provide insight into loan portfolio trends and performance metrics that align with the credit union's strategic goals to become the economic engine of the Southwest.
Essential Job Duties:
Portfolio Analysis:
  • Analyze loan product performance, identifying trends related to delinquency, charge-offs, and overall portfolio health.
  • Evaluate portfolio segmentation (e.g., loan types, geographies, credit scores) to identify areas of strength and risk, providing data insights for lending strategy adjustments.
  • Collaborate with Finance to ensure accurate forecasting of charge-offs and CECL calculations to support the Allowance for Loan Loss.
  • Conduct and communicate standard and ad hoc stress testing scenarios to determine portfolio vulnerabilities and resilience to various economic scenarios.
  • Develop and maintain key risk metrics, including delinquency ratios, net charge-off ratios, and early-stage delinquency trends.
  • Establish thresholds for key risk indicators and provide breach monitoring and escalation procedures for corrective action.
  • Build dashboards to monitor risk factors and present these insights to management and key stakeholders, enabling real-time decisions.
  • Support remediation efforts by partnering with relevant risk leaders to provide portfolio risk mitigation strategies.
  • Present portfolio performance insights and recommendations to relevant committees, including Credit Portfolio Analysis Meeting.
  • Benchmark Sunward's portfolio performance against peers and competitors to identify performance gaps and propose actionable underwriting adjustments.
  • Monitor borrower and portfolio trends in response to changes in economic conditions, including interest rate movements, unemployment trends, and housing market dynamics.
  • Provide data-driven insights to support the review of underwriting guidelines, credit risk policies, and loan pricing strategies.
  • Assist with the design and development of dashboards for risk management and reporting, including interactive tools for loan portfolio visualization.
  • Build and maintain quantitative models for scenario analysis, credit risk modeling, and forecasting, utilizing statistical methods (e.g., correlation, regression).
  • Enhance scenario analysis and market forecasting tools to optimize business strategies and capital planning.
  • Monitor portfolio concentration risk (e.g., geographic concentration, borrower segments) and recommend adjustments to mitigate exposure.

Collaboration, Reporting and Project Management:
  • Partner with business users to interpret data findings, providing risk insights and suggesting potential adjustments to business strategies.
  • Support Special Assets with financial reporting and effectiveness metrics.
  • Assist in identifying and testing robust data and modeling solutions for stress testing and credit analytics.
  • Build and maintain a forecasting framework for portfolio performance metrics.
  • Serve as admin for the Akuvo platform in creating or generating tickets to enhance metrics, systems, and efficiencies.
  • Manage project onboarding for new vendors that support technology efficiencies for Special Assets.
  • Perform other duties as assigned.
  • Work with Project Management Officer (PMO) to facilitate the effective scoping, reporting, and management/implementation of the projects.
  • Directly and indirectly supports cross-functional teams of business unit leaders, analysts, internal stakeholders, and external partners (vendors) to facilitate the on-time.

Requirements
Required Skills/Abilities:
  • Strong proficiency in Microsoft Office applications, particularly Word and Excel.
  • Advanced analytical, quantitative, and problem-solving skills.
  • Proven ability to analyze loan portfolio performance and communicate risks effectively.

Knowledge:
  • Strong knowledge of regulatory requirements, including FDCPA, FCRA, SCRA, and others.
  • Familiarity with loan underwriting, collections, and financial statement analysis.
  • Solid understanding of asset recovery and liquidation including applicable regulatory reporting requirements.
  • Strong knowledge of consumer lending, and related collection practices
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management.
  • Familiar with Allowance for Loan Loss calculation under Current Expected Credit Loss ("CECL") standard
  • Familiar with statistical methods (e.g correlation, regressing, clustering, etc.)
  • Knowledge of data visualization tools like Tableau or PowerBI, Oracle Business Intelligence, or similar tools.

Education and Experience:
  • Minimum six years' combined experience in financial portfolio analysis, consumer and commercial loan underwriting requirements, collections, or a closely related field
  • Minimum bachelor's degree in business administration, finance, accounting, data science or related field, or more than six years of related experience.

Physical Requirements:
Frequent periods of sitting at a desk and working on a computer.
Must be able to lift 20 pounds at times.
Salary Description
$83,524.00 - $104,405.00

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