Collections Manager Jobs in Dover, NH (NOW HIRING)

The CCS Companies is currently hiring an experienced collector for our team! The Commercial Collector position will be responsible for managing 400+ accounts related to commercial clients.

You will earn a base pay of $16.00 - $18.00. Bonuses are paid every 2 weeks and our Commercial Customer Service Agents are currently averaging $800-$1100 per bonus! That is an average of $54,000 - $66,000 per year with higher performers earning well above that!

Why Work for CCS?

• Earn $1000 Welcome Bonus just for completing training!
• Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
• No Caps on Bonus!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
• Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement, Paid Holidays including your Birthday off and a Floating Summer Holiday and so much more!

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS:

• Prefer two (2) or more years of general clerical experience, especially in a service industry.
• Prior collections experience is required.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS:

• High school diploma or equivalent required (college degree preferred).

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

As a Business Process Outsourcing leader, we are committed to building long lasting partnerships with our clients by constantly developing and applying the most innovative solutions, delivering exceptional customer service, and by constantly exceeding performance expectations.
We provide a dynamic, rewarding work environment for our associates.
As a team, we will achieve sustainable growth by maintaining the highest ethical and professional business practices in the industry.
This will lead to ever growing market share for the firm and opportunities for our associates.