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Collections Dialer Manager Jobs (NOW HIRING)

DigniFi

Collections Representative

Grapevine, TX · On-site

$20 - $24/hr

... management supervision. What You'll Do: * Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department. * Place calls using a Dialer as well as manually ...

DigniFi

Collections Representative

Grapevine, TX · On-site

$20 - $24/hr

... management supervision. What You'll Do: * Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department. * Place calls using a Dialer as well as manually ...

Collabera

Collections

Greensboro, NC · On-site

$18 - $24.25/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.

Selene Holdings

Lead, Collections

Dallas, TX · On-site

... management. This role combines hands-on collections expertise with real-time coaching, workflow ... Oversee daily collections workflow, including call queues, dialer performance, and account ...

Selene Holdings

Lead, Collections

Dallas, TX · On-site

... management. This role combines hands-on collections expertise with real-time coaching, workflow ... Oversee daily collections workflow, including call queues, dialer performance, and account ...

DigniFi

Bilingual Collections Representative

Grapevine, TX · On-site

$20 - $24/hr

... management supervision. What You'll Do: * Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department. * Place calls using a Dialer as well as manually ...

DigniFi

Bilingual Collections Representative

Grapevine, TX · On-site

$15.75 - $20.25/hr

... management supervision. What You'll Do: * Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department. * Place calls using a Dialer as well as manually ...

RemX

Be Seen First

Remote Call Center Rep | Collections, Scheduling, Sales Exp Welcome

Houston, TX · Remote

$16/hr

Utilize dialer technology and multiple computer systems throughout the day Schedule * Training ... Retention or Account Management * Hospitality or Travel Customer Service * High School Diploma or ...

NTT Data, Inc.

Senior Team Lead, Collections

Your role at a glance The Senior Team Lead, Collections oversees a global portfolio of accounts ... and dialer/workflow tools . * Stakeholder Management & Escalations * Run cross-functional AR ...

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Collections Dialer Manager information

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$58.7K

$109K

How much do collections dialer manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for collections dialer manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a collections dialer manager?

A Collections Dialer Manager is responsible for overseeing the operations of automated dialing systems used in debt collection agencies or departments. They manage dialer strategies, monitor call campaigns, ensure compliance with regulations, and optimize call lists to improve contact and recovery rates. Additionally, they analyze performance metrics, coordinate with collections teams, and implement best practices to increase efficiency and effectiveness in reaching debtors. Their role is vital in maximizing recoveries while maintaining compliance with industry standards.

What skills and qualifications are needed to be a collections dialer manager?

To thrive as a Collections Dialer Manager, you need expertise in call center operations, data analysis, and knowledge of debt collection regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with automated dialer systems (such as Noble, Aspect, or Genesys) and CRM software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and drive performance. These competencies are crucial for optimizing collections strategies, ensuring compliance, and achieving organizational goals in a regulated environment.

How does a collections dialer manager collaborate with collections agents and IT teams to optimize calling campaigns?

A Collections Dialer Manager works closely with collections agents to ensure that dialer strategies align with team goals and maximize agent productivity. They regularly coordinate with IT teams to implement software updates, troubleshoot issues, and configure the dialer for optimal performance. Effective communication between these groups is crucial to adapt call campaigns based on real-time results, compliance requirements, and operational feedback. This collaboration helps improve contact rates, streamline workflows, and maintain compliance with industry regulations.

What is the difference between Collections Dialer Manager vs Collections Supervisor?

AspectCollections Dialer ManagerCollections Supervisor
Primary RoleOversees dialer systems and call strategies to optimize collectionsManages collections team, monitors performance, and ensures compliance
Required CredentialsExperience with dialer software, collections processes, and team managementExperience in collections, team supervision, and customer service
Work EnvironmentOffice-based, technical focus on dialer systemsOffice-based, team management and client interaction
Industry UsageCommon in debt collection agencies and financial institutionsWidely used in collections departments across various industries

The Collections Dialer Manager focuses on managing dialer systems and optimizing call strategies, while the Collections Supervisor oversees the collections team and ensures performance and compliance. Both roles require experience in collections, but the Dialer Manager emphasizes technical system knowledge, whereas the Supervisor emphasizes team leadership.

What states have the most Collections Dialer Manager jobs?

States with the most job openings for Collections Dialer Manager jobs include:

What are popular job titles related to Collections Dialer Manager jobs?

For Collections Dialer Manager jobs, the most frequently searched job titles are:

Infographic showing various Collections Dialer Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collections Representative I

Grapevine, TX • On-site

kubota
See more jobs at kubotaexternal

$15.75 - $20.25/hr

Full-time

Re-posted 28 days ago

Job description

BASIC PURPOSE AND SCOPE OF POSITION:

The Kubota Credit Corporation Rep I, Collections is responsible for delivering an exceptional experience to customers that finance and lease Kubota equipment.  The Rep I will provide timely, accurate and responsive information and service to Kubota customers and dealers.  Customer interaction will include both support and collections efforts.

 

PRINCIPAL ACTIVITIES:  This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines:

  • Provide exceptional service to KCC customers and dealers in a fast-paced, omnichannel call center environment.
  • Demonstrate a high degree of professionalism and respect to promote a positive brand image and customer loyalty.
  • Receive and make outbound calls to resolve customer issues and perform early-stage collections for both consumer and commercial accounts.
  • Establish relationships and communicate effectively with internal teams including Loan Administration, Titles, Loss Mitigation, KTAC and the Loan Origination Center.
  • Strive to continuously improve while achieving individual and departmental objectives.
  • Contribute to a culture that is passionate about providing an exceptional customer experience.
  • Other duties as assigned.

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent is required; some college preferred.   
  • A positive attitude and a willingness to learn and grow.
  • 1+ years of customer service or collections experience; automated dialer experience is preferred.
  • Interpersonal skills and the ability to interact with customers, dealers, peers and management.
  • Strong customer service and active listening skills to uncover stated and unstated needs.
  • Analytical and problem-solving skills. 
  • Strong written and verbal communication skills.
  • Ability to type 40+ words per minute.
  • Basic knowledge of collection technique and Fair Debt Collection Practices Act procedures is preferred.

LANGUAGE REQUIREMENTS:

Must be able to read, write and communicate in English.  Bilingual is a plus, but not a job requirement. 

PHYSICAL REQUIREMENTS:

Typical office environment.

ADDITIONAL INFORMATION:

  • Must be able to complete daily tasks within the allotted time. 
  • Must be able to prioritize tasks with minimal supervision.   
  • Maintain professional decorum with difficult customers. 

DISCLAIMER:

The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification.  This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification.  This job is intended to include the current essential functions of the job.  Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.

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