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Collections Dialer Manager Jobs (NOW HIRING)

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.50 - $23.75/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... dialer systems, email, and written communication * Manage delinquent accounts and drive timely ...

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... dialer systems, email, and written communication * Manage delinquent accounts and drive timely ...

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... dialer systems, email, and written communication * Manage delinquent accounts and drive timely ...

CPI Security

Collections Manager

Charlotte, NC

Contact center experience of 7+ years including dialer activity * Proven experience in collections management, preferably in a security or service-oriented industry. * Strong leadership and team ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Contact center experience of 7+ years including dialer activity * Proven experience in collections management, preferably in a security or service-oriented industry. * Strong leadership and team ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Contact center experience of 7+ years including dialer activity * Proven experience in collections management, preferably in a security or service-oriented industry. * Strong leadership and team ...

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Senior Collections Strategy Analyst

OR · On-site +1

$100K - $120K/yr

Direct experience with collections operations such as dialer strategy, agency management, debt sale ... DSC/settlement programs, or hardship programs strongly preferred. * Advanced SQL skills and comfort ...

Collabera

Collections Representative

Newark, DE · On-site

$16.50 - $21.50/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Works an established list of accounts on an automated collections system and/or auto-dialer. * This ...

Collabera

Collections

Greensboro, NC · On-site

$19/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.

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Senior Collections Strategy Analyst

Direct experience with collections operations such as dialer strategy, agency management, debt sale ... DSC/settlement programs, or hardship programs strongly preferred. * Advanced SQL skills and comfort ...

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Collections Dialer Manager information

See salary details

$31K

$58.7K

$109K

How much do collections dialer manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for collections dialer manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a collections dialer manager?

A Collections Dialer Manager is responsible for overseeing the operations of automated dialing systems used in debt collection agencies or departments. They manage dialer strategies, monitor call campaigns, ensure compliance with regulations, and optimize call lists to improve contact and recovery rates. Additionally, they analyze performance metrics, coordinate with collections teams, and implement best practices to increase efficiency and effectiveness in reaching debtors. Their role is vital in maximizing recoveries while maintaining compliance with industry standards.

What skills and qualifications are needed to be a collections dialer manager?

To thrive as a Collections Dialer Manager, you need expertise in call center operations, data analysis, and knowledge of debt collection regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with automated dialer systems (such as Noble, Aspect, or Genesys) and CRM software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and drive performance. These competencies are crucial for optimizing collections strategies, ensuring compliance, and achieving organizational goals in a regulated environment.

How does a collections dialer manager collaborate with collections agents and IT teams to optimize calling campaigns?

A Collections Dialer Manager works closely with collections agents to ensure that dialer strategies align with team goals and maximize agent productivity. They regularly coordinate with IT teams to implement software updates, troubleshoot issues, and configure the dialer for optimal performance. Effective communication between these groups is crucial to adapt call campaigns based on real-time results, compliance requirements, and operational feedback. This collaboration helps improve contact rates, streamline workflows, and maintain compliance with industry regulations.

What is the difference between Collections Dialer Manager vs Collections Supervisor?

AspectCollections Dialer ManagerCollections Supervisor
Primary RoleOversees dialer systems and call strategies to optimize collectionsManages collections team, monitors performance, and ensures compliance
Required CredentialsExperience with dialer software, collections processes, and team managementExperience in collections, team supervision, and customer service
Work EnvironmentOffice-based, technical focus on dialer systemsOffice-based, team management and client interaction
Industry UsageCommon in debt collection agencies and financial institutionsWidely used in collections departments across various industries

The Collections Dialer Manager focuses on managing dialer systems and optimizing call strategies, while the Collections Supervisor oversees the collections team and ensures performance and compliance. Both roles require experience in collections, but the Dialer Manager emphasizes technical system knowledge, whereas the Supervisor emphasizes team leadership.

What states have the most Collections Dialer Manager jobs?

States with the most job openings for Collections Dialer Manager jobs include:

What are popular job titles related to Collections Dialer Manager jobs?

For Collections Dialer Manager jobs, the most frequently searched job titles are:

Infographic showing various Collections Dialer Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collections Specialist

Fort Lauderdale, FL • On-site

Vacatia
Internet and IT • 1 - 10 employees
Learn more about Vacatiaexternal

$17.50 - $23.75/hr

Full-time

Re-posted 25 days ago

Key responsibilities

  • Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication

  • Manage delinquent accounts and drive timely resolution strategies

  • Negotiate payment arrangements aligned with company guidelines and owner circumstances

Job description

Help Owners Find Financial Solutions While Delivering Exceptional Experiences

Location: Fort Lauderdale, FL

About Vacatia

Vacatia is reinventing the vacation ownership and rental experience by combining hospitality, technology, and design to create smarter, more connected travel experiences. We deliver exceptional stays for guests and meaningful value for owners through innovation, operational excellence, and a people-first culture.

Our teams are passionate about creating solutions that strengthen relationships, improve financial outcomes, and support long-term owner satisfaction. At Vacatia, every role contributes to elevating the ownership journey.

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing financial challenges while helping maintain Vacatia’s financial strength. This role combines collections expertise with customer empathy balancing performance goals with meaningful conversations that help owners stay informed, supported, and confident in their path forward.

You will proactively manage delinquent mortgage accounts, negotiate payment solutions, and partner across teams to deliver respectful, compliant, and effective resolution strategies. Portuguese-speaking candidates and call center experience are highly valued as we continue expanding our owner support capabilities.

Why You’ll Love Working at Vacatia

  • Build the Future: Help shape a modern approach to mortgage servicing and owner support within a fast-growing hospitality and travel company.
  • Impact That Matters: Your work directly helps owners navigate financial challenges while protecting Vacatia’s long-term success.
  • Innovation at Scale: Be part of a team improving processes, technology, and service experiences across a national portfolio.
  • Autonomy and Ownership: Manage your portfolio independently while contributing ideas that improve performance and outcomes.
  • Culture of Growth: Work alongside collaborative teams that value accountability, learning, and professional development.

Your Impact

  • Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication
  • Manage delinquent accounts and drive timely resolution strategies
  • Negotiate payment arrangements aligned with company guidelines and owner circumstances
  • Educate owners on account status, payment options, and next steps
  • Maintain accurate records of collection activity and account updates
  • Partner with mortgage servicing, finance, and customer service teams to resolve discrepancies
  • Escalate high-risk accounts when appropriate
  • Deliver professional, empathetic service during sensitive financial conversations
  • Support continuous improvement efforts across collections operations

What You Bring

  • 2+ years of experience in collections, mortgage servicing, customer service, or call center environments
  • Bilingual required; Portuguese speaking
  • Experience working with auto-dialer or high-volume call systems preferred
  • Strong negotiation, communication, and problem-solving skills
  • Customer-first mindset with the ability to handle challenging conversations professionally
  • Excellent organization and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience in mortgage, hospitality, real estate, or vacation ownership industries is a plus

Join Us

At Vacatia, we believe great experiences begin with great people. If you’re passionate about helping others, solving problems, and making a meaningful impact while growing your career in a collaborative and innovative environment, we invite you to join us.

Apply today and help owners move forward with confidence while building your future at Vacatia.