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Collections Dialer Manager Jobs (NOW HIRING)

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

... collections call center calling technology, specifically focusing on the assisted manual dialer ... This role will monitor basic production statistics and alert management to production concerns - to ...

SWBC

Collections Dialer Administrator-I

San Antonio, TX

$15.25 - $19.75/hr

... collections call center calling technology, specifically focusing on the assisted manual dialer ... This role will monitor basic production statistics and alert management to production concerns - to ...

Swbc

Collections Dialer Administrator-I

San Antonio, TX

$15.25 - $19.75/hr

... collections call center calling technology, specifically focusing on the assisted manual dialer ... This role will monitor basic production statistics and alert management to production concerns - to ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our ...

Marmon

Director - Collections & Recovery

Westlake, OH · Hybrid

The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.

Prutech Solutions

Collections Representative

Brooklyn, NY · On-site

$18 - $23.25/hr

Collections Representative Location: 29 Gallatin Pl, Brooklyn, NY 11201 Company: PruTech Solutions ... manage a high call volume. Navigate MS Mail, MTA software, excel, and Avaya Dialer system.

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our ...

CornerStone Staffing

Collections Specialist

Tempe, AZ · On-site

$19/hr

COLLECTIONS SPECIALIST LOCATION Tempe, AZ | Onsite to start; opportunity to transition to remote ... Dialer systems * Skip tracing tools * CRM or account management software * Microsoft Office Suite ...

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.75 - $24/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... dialer systems, email, and written communication * Manage delinquent accounts and drive timely ...

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.75 - $24/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... dialer systems, email, and written communication * Manage delinquent accounts and drive timely ...

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Collections Dialer Manager information

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$31K

$58.7K

$109K

How much do collections dialer manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for collections dialer manager in the United States is $58,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a collections dialer manager?

A Collections Dialer Manager is responsible for overseeing the operations of automated dialing systems used in debt collection agencies or departments. They manage dialer strategies, monitor call campaigns, ensure compliance with regulations, and optimize call lists to improve contact and recovery rates. Additionally, they analyze performance metrics, coordinate with collections teams, and implement best practices to increase efficiency and effectiveness in reaching debtors. Their role is vital in maximizing recoveries while maintaining compliance with industry standards.

What skills and qualifications are needed to be a collections dialer manager?

To thrive as a Collections Dialer Manager, you need expertise in call center operations, data analysis, and knowledge of debt collection regulations, often supported by a bachelor's degree or equivalent experience. Familiarity with automated dialer systems (such as Noble, Aspect, or Genesys) and CRM software is typically required. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and drive performance. These competencies are crucial for optimizing collections strategies, ensuring compliance, and achieving organizational goals in a regulated environment.

How does a collections dialer manager collaborate with collections agents and IT teams to optimize calling campaigns?

A Collections Dialer Manager works closely with collections agents to ensure that dialer strategies align with team goals and maximize agent productivity. They regularly coordinate with IT teams to implement software updates, troubleshoot issues, and configure the dialer for optimal performance. Effective communication between these groups is crucial to adapt call campaigns based on real-time results, compliance requirements, and operational feedback. This collaboration helps improve contact rates, streamline workflows, and maintain compliance with industry regulations.

What is the difference between Collections Dialer Manager vs Collections Supervisor?

AspectCollections Dialer ManagerCollections Supervisor
Primary RoleOversees dialer systems and call strategies to optimize collectionsManages collections team, monitors performance, and ensures compliance
Required CredentialsExperience with dialer software, collections processes, and team managementExperience in collections, team supervision, and customer service
Work EnvironmentOffice-based, technical focus on dialer systemsOffice-based, team management and client interaction
Industry UsageCommon in debt collection agencies and financial institutionsWidely used in collections departments across various industries

The Collections Dialer Manager focuses on managing dialer systems and optimizing call strategies, while the Collections Supervisor oversees the collections team and ensures performance and compliance. Both roles require experience in collections, but the Dialer Manager emphasizes technical system knowledge, whereas the Supervisor emphasizes team leadership.

What states have the most Collections Dialer Manager jobs?

States with the most job openings for Collections Dialer Manager jobs include:

What are popular job titles related to Collections Dialer Manager jobs?

For Collections Dialer Manager jobs, the most frequently searched job titles are:

Infographic showing various Collections Dialer Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $58,722 per year, or $28.2 per hour.

Collections Strategy & Outbound Dialer Manager

Remote

Foundever
Strategic Planning Consulting Services • 10K+ employees
Learn more about Foundeverexternal

Full-time

Re-posted 7 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

Job description

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Role

This is not a process-maintenance role. As Manager, Collections Dialer Strategy & Operational Optimization, you are the Collections Practice's go-to operating specialist — deployed where it matters most and when it matters most.

You operate in two distinct modes:

Launch Mode
You step into new collections program launches from day one — building the contact engine, establishing the operating model, setting KPI baselines, and standing up the pilot framework. You don't inherit structure. You create it.

Recovery Mode

You step into existing programs running yellow or red on KPIs. You diagnose the root cause, cut through the noise, and define a clear, executable path back to green.

This is a runway role. The role serves as direct coach, and the right candidate grows under that mentorship into broader collections operational subject matter expertise — agent comp design, training and speed-to-competency, coaching cadence, QA methodology, and unit economics. Controlled recovery at scale is the moat — proven in operating data, not claimed.

Skills and Capabilities 

  • 5+ years in outbound contact center operations, dialer management, collections operations, revenue cycle, or high-volume regulated customer contact — with direct accountability for campaign performance and operating outcomes, including 3+ years hands-on managing dialer campaigns, outbound pacing, list strategy, contact attempts, and real-time performance.
  • Fluency with predictive, preview, progressive, manual, and blended dialing — including pacing, AMD, abandonment, retry logic, penetration, and caller ID strategy.
  • Strong understanding of outbound contact governance: TCPA-sensitive practices and equivalent local regulatory frameworks; consent, suppression, opt-outs, DNC, time-zone logic, contact frequency, and complaint risk.
  • Analytical discipline — can explain performance movement through data, root cause, and action, not instinct.
  • Track record partnering effectively across Operations, WFM, QA, Compliance, Analytics, Technology, and vendors — including the ability to translate operational data into clear executive recommendations.
  • Professional fluency in English — written and verbal. The role reports to a US-based Head of Collections Practice and requires English fluency for executive communication and global stakeholder collaboration.
  • Strong desire to grow in the collections operational and content space — this is a runway role with direct coaching from the Head of Collections Practice. The right candidate brings the dialer foundation and the appetite to build broader collections expertise over time.

What We Offer

  • Competitive compensation package.
  • Excellent learning and development opportunities (AI, technology, evolving BPO landscape).
  • Growth opportunities within an expanding team.
  • Fully remote working available
  • This role can be based in any of these Foundever locations: (India, Philipines, LATAM)

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