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Auto Dialer Manager Jobs (NOW HIRING)

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently ... Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer) * Utilize SQL ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently ... Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer) * Utilize SQL ...

SBT

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MCA Sales Manager

Los Angeles, CA · On-site

$80K - $100K/yr (+ commission)

You will use an auto dialer to make approximately 250-300 cold calls per day, speak directly with ... in the CRM Meet daily call-volume and sales-performance expectations What We Are Looking For:

New

landmarkcu

Member Solutions Associate

Brookfield, WI · On-site

NATURE AND SCOPE This position reports to the Manager, Member Solutions. This role will primarily work delinquent loans that are less than sixty days past via the auto dialer. They will be ...

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.75 - $24/hr

Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication * Manage delinquent accounts and drive timely resolution strategies

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.50 - $23.75/hr

Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication * Manage delinquent accounts and drive timely resolution strategies

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication * Manage delinquent accounts and drive timely resolution strategies

RemX

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Remote Call Center Rep | Collections, Scheduling, Sales Exp Welcome

Houston, TX · Remote

$16/hr

Retention or Account Management * Hospitality or Travel Customer Service * High School Diploma or ... Auto-dialer or predictive dialer experience * Meeting daily call and productivity metrics ...

Vacatia

Collections Specialist

Maitland, FL

$17.25 - $23.25/hr

Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication * Manage delinquent accounts and drive timely resolution strategies

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication * Manage delinquent accounts and drive timely resolution strategies

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How much do auto dialer manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for auto dialer manager in the United States is $40,436.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $44,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Auto Dialer Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $40,436 per year, or $19.4 per hour.

Senior Dialer Analyst

Cottonwood Heights, UT • On-site

SoFi
Finance and Insurance • 1 - 5K employees
Learn more about SoFiexternal

Full-time

Posted 16 days ago

Job description

The Role:

This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A).

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach .  Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. 

What you'll do:

Operational Management

  • Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets.
  • Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches.
  • Monitor agent status in real-time to maximize productivity and reduce idle time.

Analytics & Reporting

  • Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies.
  • Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness.

Risk & Compliance

  • Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws.
  • Partner with Risk stakeholders to establish control inventories, descriptions, and workflows for consistent testing.
  • Proactively monitor regulatory changes and support remediation efforts to address control gaps.

Strategic Collaboration

  • Work with business partners to identify staffing gaps, monitor agent patterns, and plan future initiatives.
  • Develop training materials and communication tools to share best practices and program enhancements with stakeholders.

Typical KPIs (A Senior Dialer Analyst is often responsible for improving):

  • Right Party Contact Rate (RPC)
  • Promise-to-Pay (PTP)
  • Dollars Collected
  • Roll Rates
  • Delinquency Cure Rate
  • Queue Penetration
  • Agent Occupancy
  • Average Handle Time (AHT)
  • Abandon Rate
  • Contact Rate
  • Connect Rate
  • Cost per Contact
  • Cost per Dollar Collected

What you'll need:

  • Experience working in a fast paced, collections call center environment
  • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
  • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement. Experience with Tableau or similar data visualization tools is preferred.
  • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
  • Strong written and verbal communication skills, ability to articulate issues, and create reports used by senior management
  • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels.
  • Ability to work independently with limited daily supervision while meeting deadlines.
  • Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments.
  • Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners. 
  • Experience with risk data, reporting, and analysis; including systems.
  • Experience in highly-matrixed, fast-paced environments.

Preferred: 

  • Previous experience in Banking or Fintech
  • Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
  • Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making

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